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Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel

5.0 star property
Luxury San Pedro Sula hotel connected to a shopping centre, steps from Multiplaza Mall
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel

Poolside bar
Exterior
Outdoor pool, pool umbrellas, pool loungers
Property amenity
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included

Explore the area

Map
Colonia Hernandez Y Blvd Del Sur, Multiplaza Mall, San Pedro Sula, Cortes, 3818
  • Multiplaza Mall
    2 min walk
  • Francisco Morazán Stadium
    17 min walk
  • Museum of Nature
    17 min walk
  • San Pedro Sula (SAP-Ramon Villeda Morales Intl.)
    25 min drive

Room options

View all photos for Classic Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Fan
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Classic Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Fan
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Pool View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
Blackout curtains
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Fan
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Classic Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Fan
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Business Lounge Access

Suite, 1 King Bed, Business Lounge Access

Suite, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 68 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 2 Double Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
Blackout curtains
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Business Lounge Access

Room amenity

Classic Room, 2 Double Beds, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Business Lounge Access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Business Lounge Access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access, Pool View

City view

Junior Suite, 1 King Bed, Business Lounge Access, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 68 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Business Lounge Access, Pool View (Top Floor)

Room amenity

Suite, 1 King Bed, Business Lounge Access, Pool View (Top Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Business Lounge Access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Classic Room, 2 Double Beds, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Pool View

Room amenity

Classic Room, 2 Double Beds, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Fan
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Hyatt Place San Pedro Sula
Pool
Breakfast included
Pet-friendly
Parking included
4.6 out of 5, Wonderful, (718)
The price is AU$287
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hyatt Place San Pedro Sula

About the area

San Pedro Sula

You'll be connected to a shopping centre at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel, and within a 30-minute stroll of Multiplaza Mall and San Pedro Sula Cathedral. Highlights at this luxury hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Bambú, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. NAU Sushi Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, sauna and pool loungers. 3588 square feet (333 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 5-property class San Pedro Sula hotel include Francisco Morazán Stadium and Museum of Nature.

What's nearby

  • Multiplaza Mall - 2 min walk - 0.2 km
  • Francisco Morazán Stadium - 17 min walk - 1.5 km
  • San Pedro Sula Cathedral - 3 min drive - 3.2 km
  • Parque Central - 3 min drive - 3.4 km
  • Guamilito Market - 4 min drive - 3.4 km

Getting around

  • San Pedro Sula (SAP-Ramon Villeda Morales Intl.) - 25 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Factory - ‬1 min walk
  • ‪Burger King - ‬7 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Sobremesa - ‬4 min walk

About this property

Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel

Luxury San Pedro Sula hotel connected to a shopping centre, steps from Multiplaza Mall
Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 4 meeting rooms, and coworking spaces. Event space at this hotel measures 3588 square feet (333 square metres) and includes a conference centre. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel. An airport shuttle (available on request) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star San Pedro Sula hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 8 levels
  • 3588 sq ft of conference space
  • 333 sq. m of conference space
  • Built in 1997
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel offers 149 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Coffee/tea makers and minibars are provided. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

This San Pedro Sula hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 7:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: HNL 570 to 570 for adults and HNL 285 to 285 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bambú
  • Factory Steak & Lobster
  • NAU Sushi Lounge

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (3,588 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Sauna
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between 1:00 PM and 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 5:00 AM
Front desk staffed during limited hours
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HNL 570 to 570 for adults and HNL 285 to 285 for children
  • Airport shuttle fee: HNL 546 per person (one-way)
  • Airport shuttle fee per child: HNL 546 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 1:00 PM and 4:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Real San Pedro Sula
InterContinental San Pedro Sula
Real InterContinental Hotel San Pedro Sula
Real InterContinental San Pedro Sula
San Pedro Sula InterContinental
Real InterContinental San Pedro Sula Multiplaza Mall Hotel
Real InterContinental San Pedro Sula Multiplaza Mall Hotel
Real InterContinental San Pedro Sula Multiplaza Mall
Hotel Real InterContinental San Pedro Sula at Multiplaza Mall
Real InterContinental San Pedro Sula
Real InterContinental Multiplaza Mall
Real InterContinental Multiplaza Mall Hotel
Real InterContinental San Pedro Sula at Multiplaza Mall

Frequently asked questions

What is the cancellation policy at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel on 30 Nov 2024 start from AU$291.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

Yep, Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

The closest beach to Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel is Coca Cola Beach (38.3 km).

Is there a spa on site at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

Yep, there is an onsite spa at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel have a pool?

Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel.

Is Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel is a hit with families.

Does Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

No, but there's an airport shuttle that runs from 6:00 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel?

No, only service animals are allowed.

Real InterContinental San Pedro Sula at Multiplaza Mall, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 506 reviews" "
Rating 8 - Good. 116 out of 506 reviews" "
Rating 6 - Okay. 30 out of 506 reviews" "
Rating 4 - Poor. 20 out of 506 reviews" "
Rating 2 - Terrible. 22 out of 506 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service
Good hotel but a level below usual Intecontinental standards
Stayed 2 nights in Aug 2024

8/10 Good

Michael

B
Stayed 1 night in Jul 2024

10/10 Excellent

José Raúl

Stayed 2 nights in Jul 2024

10/10 Excellent

José Raúl

Stayed 1 night in Jul 2024

10/10 Excellent

Benigno

Stayed 3 nights in Jul 2024

10/10 Excellent

LILIAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best hotel ever!
Stayed 3 nights in Jul 2024

10/10 Excellent

Claudia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, excellent food and staff!
Stayed 3 nights in Jul 2024

10/10 Excellent

Edwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great food friendly staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Juan H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Levi, Atlanta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't wait to go back. Excellent service.
Stayed 1 night in Jun 2024

10/10 Excellent

José Raúl

Stayed 2 nights in Jun 2024

10/10 Excellent

Ericka

Stayed 1 night in Jun 2024

10/10 Excellent

Orlin S Villeda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Barbara Adiane Sanchez

Stayed 2 nights in Jun 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Michael

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Lack of communication
We had requested a crib for our room with months in advanced and when we got there they said “all the cribs were in use” I told them they should have notified us so bring our own. Additionally, we asked for transportation form the airport to the hotel, but since we never got an email, WhatsApp message or phone call to confirm we thought it wasn’t booked. My wife called that morning before we departed the US and they said they didn’t have transfer for us. When we arrived to the hotel, we then found out that our taxi was waiting for us at the airport and we had no idea. They charged us for the taxi anyway..: The room we stayed our first night has dirty carpets, you could tell they haven’t changed them in years and they are not being washed. The coffee maker was dirty, we made a coffee in the room and it spit out white floating things. Lastly, the curtain didn’t close all the way. People were overall nice. The food was ok. I thought he breakfast was overpriced for what it was so we went to Welchez cafe for food ( def recommend this spot) we also went to sobre less for coffee which was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew, Belding

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
World class property and service. Newly renovated. The lounge/club level is a must for the breakfast and happy hour, it is worth the money. There was a miscommunication about being transported from the airport, but the receptionist apologized and sent a complimentary fruit plate to our room, I was satisfied. The pool area was comfortable to hang out at with the pool being a perfect temperature. Rooms were clean and modern. The best part of the hotel is the staff. You were always greeted with a smile and a good morning/evening. They went above and beyond for any request. We had a massage, expensive but the therapist was highly skilled and worked out our travelers knots. I would recommend having some small bills, US or local currency, for tips. The staff does not expect tips but definitely deserve them. You can make their day with $2. I don’t think could be a better stay in the city.
Stayed 3 nights in May 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service! The staff was very nice and helpful.
Stayed 2 nights in Mar 2024

4/10 Poor

Rhina

Disliked: Cleanliness, staff & service, property conditions & facilities
So sad for a intercontinental
Stayed 5 nights in Feb 2024

10/10 Excellent

Elisa S.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Stayed 1 night in Dec 2023

10/10 Excellent

Shaikh

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Staff so nice
Stayed 1 night in Oct 2023

10/10 Excellent

oto

Disliked: Cleanliness, staff & service
me cobraron dos veces el desayuno calidad ha bajado mucho y el precio se duplico
Stayed 2 nights in Sep 2023