2/10 Terrible
Henry
6 Aug 2024
Disliked: Staff & service
Did not stay
This room was booked by my husband and I as a gesture of goodwill for an elderly, unhoused man that we have been working with to find housing. Hurricane Debby was on her way thru central Florida and we felt that he should not have to sleep outside during a hurricane. I booked the room and my husband picked our friend up and drove him to the hotel. When my husband arrived, the front desk clerk, Bella, could not have been nastier! She was in the middle of openly berating a fellow employee who was there to be trained. She begrudgingly accepted the reservation, but was angry because my husband wanted to add a night at the cost paid to Hotels.com and refused to offer any discount or adjusted price. She then informed my husband that he would have to wait 1 hour to check in unless he wanted to pay an early check in fee of $30.00 ( almost 1/2 the cost of the room for 1 hour!) She refused to allow our friend to wait for 1 hour in the lobby and told him to "go outside". We were already experiencing strong winds and rain, yet she could not find it in her heart to allow him to sit there for 1 hour! When my husband told her she was being calloused and rude she called the cops! We did not allow our friend to stay her and took him to another hotel that was friendly and accomodating. Avoid Bella the B at all costs!
Henry
Stayed 1 night in Aug 2024