6/10 Okay
Verified traveller
28 Sept 2024
Disliked: Cleanliness
Hidden gem, great amenities, awesome location & outstanding price!
We committed to re-booking the minute we walked in the door for this cute little place. However, the unfortunate experience we had was that the the plumping for this property backed up into our unit on day 2 of the 4 day stay (toilet & shower, the stench was awful). The local property manager was AMAZING in getting us taken care of (Carrine, not sure of spelling). The reps for Vacasa were absolutely awful. They expected us to be the contact for the plumbing crew in a unit we needed to leave as it was uninhabitable (my poor mom needed to use the restroom & couldn't) and did nothing to assist us in finding a new place to stay (offering a -partial-credit ONLY is not helpful when we have to do our OWN research on a place to stay). A new home was assigned to us only to have it revoked AS we were on the front steps, suitcases on the porch (Vacasa said it was not financially beneficial for THEM). Carrine, then ensured this unit would be cleaned while we were at dinner (that we were unable to shower for prior); SHE cleaned the bathroom herself (absolute angel). It tainted the unit a bit as the smell lingered but since everything was booked (or over $1,000/nt), this was our only option. We had everything good to say about this place, but felt it necessary to report this.
p.s. I have pictures and communications from Vacasa to back all of this up just in case they try and turn the tables in a response
Verified traveller
Stayed 4 nights in Sep 2024