4/10 Poor
Jacqueline T.
23 Dec 2024
Disliked: Cleanliness
Birthday gift disappointment
This trip was for my husband’s 71st birthday. He’s from the Bay Area and the number 1 49ers fan. I gifted him tickets to the game on Sunday December 8th, with his family. It was all a surprise. Checking into the property was smooth, until we needed to leave for the store. We couldn’t lock the door. Reached out to Jason and he gave direction on a certain way to lock the door. My Mother is wheelchair bound and the carpet runner at the counter, didn’t lay flat. We had to take them up, however replaced them upon leaving. I mention this to Jason (no response for a solution). I reached out to Jason about not having any wash towels, he directed us to where they should be, however we didn’t find them. We had to go purchase some. As far as cleanliness goes. We should get a refund on our cleaning fee. The floors were dirty, the carpet in dining room was disgusting, the closet in the room we stayed, looks like someone threw up, the dishes were all dirty. I did have to clean, as I treated Jason’s place as my own. I did love the location, the amount of space and ease of movement for my wheelchair bound Mother. I wanted to give Jason’s place a flat out “F-“, however the location, amount of rooms, bathrooms and kitchen leads me to give this place a solid C. Lastly. I had to wash before leaving, and found wash towels and linen in the dryer. Jason should really consider a new cleaning crew and do a follow up behind them. You’re charging enough to have a clean space with stocked towels.
Jacqueline T.
Stayed 5 nights in Dec 2024