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BLUESEA Puerto Resort

4.0 star property
Family-friendly hotel with 2 outdoor pools and full-service spa

Photo gallery for BLUESEA Puerto Resort

Indoor pool, 2 outdoor pools
Property grounds
Reception
Massage/treatment rooms, manicures and pedicures
Desk, free WiFi, bed sheets

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • All-inclusive
  • Hot tub
  • Spa
  • Pool

Explore the area

Map
C/ Acevino, 8, Puerto de la Cruz, Tenerife, 38400
  • La Paz Lookout
    ‪5 min walk‬
  • Botanical Gardens
    ‪7 min walk‬
  • Sitio Litre Garden
    ‪14 min walk‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪28 min drive‬

Room options

View all photos for Double Room, Sea View (2 Adults)

Desk, free WiFi, bed sheets

Double Room, Sea View (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 28 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room, Sea View (2 Adults + 1 Child)

Desk, free WiFi, bed sheets

Superior Double Room, Sea View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room (2 Adults + 2 Child)

Desk, free WiFi, bed sheets

Superior Double Room (2 Adults + 2 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Private bathroom
Bidet
Hairdryer
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Premium Double Room (2 or 3 Adults)

Desk, free WiFi, bed sheets

Premium Double Room (2 or 3 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room, Sea View (2 Adults + 1 Child)

Desk, free WiFi, bed sheets

Double Room, Sea View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 28 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room (3 Adults + 1 Child)

Desk, free WiFi, bed sheets

Premium Double Room (3 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Single Room (1 Adult)

Single Room (1 Adult)

Single Room (1 Adult)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 20 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Double Room (3 Adults + 1 Child)

Desk, free WiFi, bed sheets

Superior Double Room (3 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Double Room, Mountain View (2 Adults)

Desk, free WiFi, bed sheets

Double Room, Mountain View (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premium Double Room (2 Adults + 1 Child)

Desk, free WiFi, bed sheets

Premium Double Room (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
TV
Private bathroom
Bidet
Hairdryer
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room, Mountain View (2 Adults + 1 Child)

Desk, free WiFi, bed sheets

Double Room, Mountain View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Double Room Single Use (1 Adult)

Desk, free WiFi, bed sheets

Double Room Single Use (1 Adult)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Double Room (2 Adults)

Desk, free WiFi, bed sheets

Double Room (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room (2 Adults + 1 Child)

Desk, free WiFi, bed sheets

Superior Double Room (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room (2 Adults + 1 Child)

Desk, free WiFi, bed sheets

Double Room (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed

View all photos for Superior Room, Sea View (2 Adults + 2 Children)

Desk, free WiFi, bed sheets

Superior Room, Sea View (2 Adults + 2 Children)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Beach view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Double Room, Sea View (3 Adults + 1 Child)

Desk, free WiFi, bed sheets

Superior Double Room, Sea View (3 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Beach view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Double Room (2 Adults)

Desk, free WiFi, bed sheets

Superior Double Room (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 40 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room, Sea View (2 Adults)

Desk, free WiFi, bed sheets

Superior Double Room, Sea View (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • 40 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premium Double Room (2 Adults + 2 Child)

Desk, free WiFi, bed sheets

Premium Double Room (2 Adults + 2 Child)

Highlights

Balcony
Air conditioning
Heating
TV
Private bathroom
Bidet
Hairdryer
Cable channels
  • Sleeps 4
  • 2 Large Single Beds

Similar properties

Front of property

Precise Resort Tenerife

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (313)
The price is AU$224
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Precise Resort Tenerife

About the area

Puerto de la Cruz

A family-friendly stay in Puerto de la Cruz awaits you at BLUESEA Puerto Resort. Within just a 10-minute stroll, you'll find La Paz Lookout and Botanical Gardens. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at SPA DE PAGO can include massages and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, gym, kids' club and outdoor tennis court. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Puerto de la Cruz hotel include Lago Martianez Swimming Pools and Plaza del Charco.

What's nearby

  • La Paz Lookout - 5 min walk
  • Lago Martianez Swimming Pools - 4 min drive
  • Taoro Park - 4 min drive
  • Plaza del Charco - 5 min drive
  • Loro Park - 6 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 28 min drive

Restaurants

  • ‪Bar el Camino - ‬13 min walk
  • ‪Hotel Teide Mar - ‬3 min walk
  • ‪Zicatela - ‬16 min walk
  • ‪Apricot - ‬2 min walk
  • ‪Vinoteca Con Pasión - ‬18 min walk

About this property

BLUESEA Puerto Resort

Family-friendly hotel with 2 outdoor pools and full-service spa
Some rates at BLUESEA Puerto Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BLUESEA Puerto Resort offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly BLUESEA Puerto Resort. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Puerto de la Cruz hotel is smoke free.

  • 390 guestrooms or units
  • 7 levels
  • 2 buildings
  • Conference rooms
  • Deli
  • Kid's club
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
BLUESEA Puerto Resort offers 390 air-conditioned accommodations with a hairdryer and free toiletries. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include a bath and bidets. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

SPA DE PAGO has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 5 per day)
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 1-inch TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: EUR 15.00 per stay for guests staying between 1 January and 31 December

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 35
  • Self-parking fee: EUR 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Hotel Blue Sea Puerto Resort Puerto de la Cruz
Hotel Blue Sea Puerto Resort
Hotel Blue Sea Resort
Blue Sea Hotel Interpalace Tenerife/Puerto De La Cruz
Hotasa Interpalace Hotel Puerto De La Cruz
Hotel Puerto Resort Blue Sea Puerto de la Cruz
Hotel Puerto Resort Blue Sea
Puerto Blue Sea Puerto de la Cruz
Puerto Blue Sea
Blue Sea Puerto Puerto de la Cruz
Hotel Puerto Resort by Blue Sea
BLUESEA Puerto Resort Hotel
Hotel Blue Sea Puerto Resort
BLUESEA Puerto Resort Puerto de la Cruz
BLUESEA Puerto Resort Hotel Puerto de la Cruz

Frequently asked questions

Is parking available at BLUESEA Puerto Resort?

Yep, BLUESEA Puerto Resort has a self car park for EUR 5 per day. Onsite parking is limited.

Are there any beaches close to BLUESEA Puerto Resort?

Yep, BLUESEA Puerto Resort is a short 18-minute walk from Tenerife Beaches.

Is there a spa on site at BLUESEA Puerto Resort?

Yep, SPA DE PAGO is available for guests. You'll enjoy services like massages.

Does BLUESEA Puerto Resort have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool.

What luxury perks are available at BLUESEA Puerto Resort?

BLUESEA Puerto Resort features 2 outdoor pools, a full-service spa and an indoor pool.

What makes BLUESEA Puerto Resort a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at BLUESEA Puerto Resort.

Is BLUESEA Puerto Resort family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that BLUESEA Puerto Resort is a hit with families.

Is there a free airport shuttle available at BLUESEA Puerto Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at BLUESEA Puerto Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at BLUESEA Puerto Resort?

Check-in begins at 2 PM. Check-out time is 11:30 AM.

Are pets allowed at BLUESEA Puerto Resort?

No, pets are not allowed.

BLUESEA Puerto Resort Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 294 reviews
Rating 8 - Good. 108 out of 294 reviews
Rating 6 - Okay. 76 out of 294 reviews
Rating 4 - Poor. 51 out of 294 reviews
Rating 2 - Terrible. 14 out of 294 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Selwyn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When arriving at the hotel, the reception area was well cleaned and smelt really nice. However, when I got to the room it smelt like old flour. After going to bed I was awakened by things crawling over me. I brushed them off, not knowing what they were. I was later awakened again by things crawling over me. Shortly after my travelling companion called to say she was having a similar experience in her room. Upon further investigation we discovered that both rooms were infested by bed bugs, some of them big from feeding on us. This was reported to the staff who arranged another room for us. Unfortunately that room was also infested so we had to leave that room as well. It was not until around 2pm that we were allocated new rooms. It was a really poor experience and I will be raising a formal complaint.
Stayed 3 nights in Sep 2024

8/10 Good

Selwyn Anselm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amenities were good. food for full board was really good and good variety. The rooms themselves were good but definitely could do with a modern refresh.
Stayed 6 nights in Feb 2024

8/10 Good

Lynn

Liked: Cleanliness, staff & service, room comfort
We stayed for 3 nights to celebrate the New year, very few British mainly French and German so leftout with the activities due to no translation. New years eve was a let down again no atmosphere. Food was basic and cold, staff were wonderful and hotel clean.
Stayed 3 nights in Dec 2023

8/10 Good

John Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta) Did the same thing when we arrived at Puerto Resort. Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside. Food was great though.
Stayed 13 nights in Sep 2023

4/10 Poor

Natasha

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
You get what you pay for. We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment. Location was good - on the Main Street so easy to walk around shops/bars.
Stayed 3 nights in Nov 2022

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey spacious room and views of both the sea and mountains.
Stayed 15 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 15 nights in Feb 2019

8/10 Good

Aidan

Liked: Cleanliness, property conditions & facilities, room comfort
Okay but there’s much better
Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!
Stayed 5 nights in Sep 2018

10/10 Excellent

Jennifer, Middlesex England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Friendly polite staff. Excellent night entertainment
Stayed 7 nights in Aug 2018

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD MANAGEMENT BAD SERVICE BAD ATTITUDE
I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE
Stayed 14 nights in Jul 2018

4/10 Poor

Agnie, London

Not a 4 star Hotel.
Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.
Stayed 6 nights in Jan 2018

2/10 Terrible

KJ27, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nothing like its advertised
This hotel is advertised as a 4 star hotel offering a range of spa treatments. This list details all the facilities that WERE NOT available and clearly have not been for some time. No Spa, No Sauna, No Turkish bath, No Spa Therapists, No massages, No body treatments. The whole hotel is very tired and in need of a total update, the rooms are old looking with views that are unacceptable. My single room looked out across a flat roof full of chimneys, the balcony received no sun at all therefore making the room cold. I asked for a room change, which was not given. I found a cockroach in my bathroom and on another occasion a cockroach running around in the corridor outside my room. These were reported. When reception staff were questioned about the lack of facilities they made out they did not know they were not working. It is clear from seeing these facilities that they have not been available to paying guests for months now. The hotel lobby has sofas for guests that any other person would have taken to a local recycling centre. They were old, dirty and falling apart. I booked this hotel based on it being 4 star and having the facilities they offered. I used Expedia to purchase this holiday. I put my trust in Expedia but they have let me down. So far they have offered me a £50 reduction upon the booking of another Expedia holiday!! Now why would i be booking another holiday with them when they have misled customers with this one?
Stayed 7 nights in Jan 2018

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 4night stay
Room was spacious, clean and comfortable. Entertainment was average, bar could be noisy. Good facilities and nice gardens for relaxing. Plenty of sun beds.
Stayed 4 nights in Nov 2017

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Value for money
Hotel doesn't look as nice as in pictures so first impression is not so great. Room is outdated with tiny old TV. Overall hotel was good value for what you pay. It's very clean, big room with balcony . Tasty food with great selection, clean heated swimming pool , very nice people and great service.

4/10 Poor

Lauren, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4* hotel
We stayed at the Bonanza Palace for a week. For starters we arrived and we were sent around all 3 hotels before we could check in which was annoying. Staff were nice and friendly. Room very dated but clean, the worst part was the bed, which was literally that uncomfortable I had to take pain killers every morning for my aching joints, apart from that and the TV been something from the 1990s our towels were fresh everyday and bed made everyday. Food was very disappointing, cant say I had one nice meal, I survived on chips and pasta all week, puddings were more or less the same every night. Pool area was nice and clean and always enough sunbeds available. Entertainment staff were annoying one decided to splash me as I was getting into the pool which was not heated and freezing cold which I thought was rude and uncalled for. Good location and plenty to do outside of hotel. This hotel could of been a 4* 10 years plus ago, not anymore.

8/10 Good

jess

Liked: Cleanliness, property conditions & facilities
Nice hotel, good standard
Nice hotel, good pool area and clean, lovely breakfast just not great wifi connection, good location though

6/10 Okay

Maria

Liked: Staff & service
Very dated, great staff and food.
As other reviews have stated, the hotel is very dated. That said the hotel is clean, the staff are very helpful and the food was good.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at reasonable price
Only one issue, pillows are really small, but to be fair, i am sure they would have given me extra pillows, I just didn't ask as was not that bothered about it

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
On the hole a good hotel, the staff was very friendly, the room spacious and clean. The food was good the only fault was the cooked breakfast was cold. The night time entertainment in the hotel was so so! there is room for improvement. The location was good as there are a few shops and bars nearby. The pool area was good and there were plenty of sun beds.

6/10 Okay

Lewis

Liked: Cleanliness, room comfort
Reasonable for the money asked
Definitely not 4 star, but reasonable value. The "resort" is three hotels on the same road, with the main reception located at one of them. Facilities are fine, if uninspiring, food is plentiful and or decent quality, but a little repetitive. Nowhere near the beach, but a free shuttle is provided to the main coastal town. Would recommend, but know what you're getting.

6/10 Okay

ginie

Liked: Staff & service
Good enough for sleeping
The hotel is quite old on the rooms : old decoration and wardrobe, carpet on the floor. Before to arrive, i sent an email explaining i am allergic to dust and asked to have a perfect cleaning room. Nobody answered and when i arrived i had to ask to clean it again because of the dust on corners. The fridge was out of order and i had to ask twice to have a new one. However the good point was that the room was quiet and had a good view - luckily not on the noisy swimming pool area ( till 11pm at least). The breakfast was included and was quite disappointed : it seems to be only for english and german with a lot of sausages and beans. The bread was fresh though. I had to buy my own juice because the poor quality of it ( powder + water on a machine ). Some fresh fruits. We did not use the facilities they proposed ( swimming pool - spa - ... ) because we prefered to visit. Another bad point is the poor access to some facilities : we have to pay to use the safe on the room (!!) and for internet ( only free access next to the reception) I liked the situation of the hotel in the uplands : 20 min by foot to go to the sea via a lovely way - 5 min by foot to "la paz" where there are a lot of buses stop to travel everywhere in the island - 2min by foot to bar and restaurants ( not really spanish but better than nothing ) and tourists' shops - Not my kind of place to stay all day but if you like to stay at the pool and tan, that's a good place.