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Vila Galé Santa Cruz

4.0 star property
Eco-certified hotel with 2 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Vila Galé Santa Cruz

Terrace/patio
Indoor pool, outdoor pool
Interior entrance
Lobby sitting area
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa

Explore the area

Map
Rua de Sao Fernando, 5, Santa Cruz, 9100-157
  • Palmeiras Beach
    2 min walk
  • Santo da Serra Golf Club
    9 min drive
  • Santo da Serra Market
    11 min drive
  • Funchal (FNC-Cristiano Ronaldo)
    7 min drive

Room options

View all photos for Twin Room, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View (Single Use)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (Single Use)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • Ocean view
  • Sleeps 1
  • 2 Single Beds

View all photos for Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room (Single Use)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (Single Use)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • City view
  • Sleeps 1
  • 2 Single Beds

View all photos for Twin Room (with Extra Bed, 2 Adults + 1 Child)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (with Extra Bed, 2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double or Twin Room, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Double or Twin Room, Sea View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Bathrobes
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Sea View (with Extra Bed, 3 Adults)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (with Extra Bed, 3 Adults)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 4 Single Beds

View all photos for Twin Room (with Extra Bed, 3 Adults)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (with Extra Bed, 3 Adults)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double Room Single Use, Sea View

View from room

Premium Double Room Single Use, Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Bathrobes
Shower/bath combination
  • 23 sq m
  • Sea view
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed

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About the area

Santa Cruz

At Vila Galé Santa Cruz, you'll be 0.2 km (0.1 mi) from Palmeiras Beach and 5.4 km (3.4 mi) from Quinta Da Junta. Highlights at this eco-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include hot stone massages and body treatments along with access to the sauna and hot tub. The restaurant, Inevitavel, serves Italian cuisine. Soul and Blues is the hotel's own bar. Enjoy the indoor swimming pool, outdoor swimming pool, free kids' club and gym. 9580 square feet (890 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .In proximity to this 4-property class Santa Cruz hotel you'll find CR7 Museum.

What's nearby

  • Palmeiras Beach - 2 min walk
  • Santo da Serra Golf Club - 9 min drive
  • Machico Beach - 9 min drive
  • Madeira Botanical Garden - 15 min drive
  • Palheiro Gardens - 16 min drive

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 7 min drive

Restaurants

  • ‪Cockpit Restaurant Bar - ‬7 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Pizza Hut - ‬7 min drive
  • ‪Alameda - ‬2 min walk
  • ‪Doce Satisfação - Padaria e Pastelaria, Unipessoal - ‬2 min walk

About this property

Vila Galé Santa Cruz

Eco-certified hotel with 2 restaurants and full-service spa
Some rates at Vila Galé Santa Cruz are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Vila Galé Santa Cruz offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 9580 square feet (890 square metres) and includes conference space. A hot tub, a fitness centre, and a sauna are also featured at the eco-certified Vila Galé Santa Cruz. Parking is available for a fee.

This 4-star Santa Cruz hotel is smoke free.

  • 262 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 9580 sq ft of conference space
  • 890 sq. m of conference space
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Vila Galé Santa Cruz offers 262 accommodations with DVD players and a safe. Rooms open to furnished balconies. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (EUR 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Euforia
  • Inevitavel
  • Soul and Blues
  • Versatil

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,580 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body treatments
  • Hot stone massages
  • Sauna
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1012

Property is also known as

Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Galé Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz

Frequently asked questions

What is the cancellation policy at Vila Galé Santa Cruz?

Vila Galé Santa Cruz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Vila Galé Santa Cruz?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Vila Galé Santa Cruz on 16 Dec 2024 start from AU$189.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Vila Galé Santa Cruz?

Yep, Vila Galé Santa Cruz has a self car park for EUR 10.00 per day.

Are there any beaches close to Vila Galé Santa Cruz?

Yep, Vila Galé Santa Cruz is a short 2-minute walk from Palmeiras Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Vila Galé Santa Cruz?

Yep, there is an onsite spa at Vila Galé Santa Cruz. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body treatments and hot stone massages.

Does Vila Galé Santa Cruz have a pool?

Vila Galé Santa Cruz has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Vila Galé Santa Cruz?

Vila Galé Santa Cruz features a full-service spa, an outdoor pool and an indoor pool.

What makes Vila Galé Santa Cruz a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Vila Galé Santa Cruz.

Does Vila Galé Santa Cruz serve breakfast?

Yeah, complimentary buffet breakfast is offered daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Vila Galé Santa Cruz?

No, Vila Galé Santa Cruz does not offer an airport shuttle service.

Is there a bar or restaurant at Vila Galé Santa Cruz?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Vila Galé Santa Cruz?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Vila Galé Santa Cruz?

No, pets are not allowed.

Vila Galé Santa Cruz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 253 reviews" "
Rating 8 - Good. 93 out of 253 reviews" "
Rating 6 - Okay. 21 out of 253 reviews" "
Rating 4 - Poor. 6 out of 253 reviews" "
Rating 2 - Terrible. 5 out of 253 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service no AC no hot water
Stayed 1 night in Jun 2024

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean facility, close to restaurants and airport. Just a bit noisy.
Stayed 1 night in Feb 2024

8/10 Good

Abhay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and convenient
Stayed 2 nights in Feb 2024

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Maria

Stayed 4 nights in Oct 2023

6/10 Okay

ALBERTO, Grand Island

Travelled with family
Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Stayed 6 nights in Oct 2023

10/10 Excellent

Meirav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ribert

Stayed 2 nights in May 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, but boring
Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Manuel Aveiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The creek that runs near the building was not clean! It smells at times . Has nothing to do with the property I. Want to thank you . I hope to be back soon! I enjoyed Thank you agian .
Stayed 20 nights in Feb 2023

10/10 Excellent

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with ocean view, 5 min from the airport
Stayed 1 night in Feb 2023

10/10 Excellent

Felisberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Dagmar, Burlington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.
Stayed 1 night in Oct 2022

10/10 Excellent

Malgorzata

Stayed 1 night in Oct 2022

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.
Stayed 3 nights in Oct 2022

8/10 Good

Stephen, Waterlooville

Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,
Stayed 3 nights in Sep 2022

10/10 Excellent

Marrla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.
Stayed 4 nights in Aug 2022

6/10 Okay

Idriss

Travelled with partner
Disliked: Cleanliness
There was no room cleaning until we asked them to even then did not do a proper job cleaning .There was no kettle in the room so I asked the room cleaning lady she said No they do not provide in room. I asked in reception the Lady Chris gave me one straightaway. We booked half board the evening meal would not give us water unless we paid we have had HB before that included soft drinks water and tea/coffee very disappointed buffet choice was not great. They told us we must buy a cap when using the swimming pool which I think is unfair they should provide them as I have never come across paying for a swimming cap for men and women its their rules they should provide. The spa facilities have communication problem different staff tells you different things ie booking sauna steam room Jacuzzi towels etc just annoying really. The reception area is just dead and gloomy they put out some kind of refreshing drink there which always looks dirty and staled seem like its been there for days. The shuttle service was good . The staff at check in reception desk need to be more friendly approachable rather than being serious and finish with you as quick as possible. I must say the young Lady at the reception desk who works nights only 19 or 20 years of age was absolutely fantastic always listened helpful very professional she is 10 out of 10 she should be given a medal wishing her all the best in her very bright future she truly deserve. All in all it was ok not great but yeah thanks
Stayed 3 nights in Jun 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 1 night in Jun 2022

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed bed and breakfast. Good breakfast, something for everyone. Rooms are clean and comfortable. Tea and coffee making facilities would be a nice touch.
Stayed 7 nights in May 2022

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel on the beach with great places to walk. Lots of restaurants at walking distance. We would have liked to have a mini-fridge in the room. Super fast internet! (90mb )
Stayed 1 night in Apr 2022

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a stunning location
Stayed 4 nights in Apr 2022