Apartamentos Cel Blau

3.5 star property
Hotel in Santa Eulalia del Rio with outdoor pool and pool bar
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Apartamentos Cel Blau

Superior Apartment, 2 Bedrooms, Terrace | Terrace/patio
Interior
Outdoor pool, pool umbrellas, pool loungers
Superior Apartment, 2 Bedrooms, Terrace
Apartment, 2 Bedrooms, Terrace | Living area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

Map
Avda. Punta Arabi 113, Es Canar, Santa Eulalia del Rio, Ibiza, 7840
  • Punta Arabi Hippy Market
    5 min walk
  • Playa de Es Canar
    8 min walk
  • Sa Caseta
    1 min walk
  • Ibiza (IBZ)
    27 min drive

Room options

Grand Apartment, 1 Bedroom, Terrace

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 65 sq m
  • Sleeps 3
  • 1 Queen Bed

Basic Apartment, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
LED TV
  • 71 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Superior Apartment, 2 Bedrooms, Terrace

Highlights

Terrace
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 81 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment, 2 Bedrooms, Terrace

Highlights

Furnished balcony
Individually furnished
Individually decorated
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 71 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

Similar properties

About the area

Santa Eulalia del Rio

At Apartamentos Cel Blau you'll be within just a 10-minute stroll of Punta Arabi Hippy Market and Playa de Es Canar. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and private pools. .Bar Extremadura serves Spanish cuisine. At the hotel's own poolside bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, a terrace and express check-in. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this 3.5-property class Santa Eulalia del Rio hotel include Port of Ibiza and Talamanca Beach.

What's nearby

  • Punta Arabi Hippy Market - 5 min walk
  • Playa de Es Canar - 8 min walk
  • Marina Santa Eulalia - 5 min drive
  • Las Dalias Hippy Market - 5 min drive
  • Cala Pada Beach - 7 min drive

Getting around

  • Ibiza (IBZ) - 27 min drive

Restaurants

  • ‪El Rincon del Marino - ‬9 min drive
  • ‪Restaurante Marvent - ‬6 min walk
  • ‪Bollywood - ‬9 min drive
  • ‪Aiyanna Beach Club - ‬11 min drive
  • ‪Atzaró Beach Club - ‬3 min drive

About this property

Apartamentos Cel Blau

Hotel in Santa Eulalia del Rio with outdoor pool and pool bar
As a guest of Apartamentos Cel Blau, you'll find an outdoor pool, a terrace, and gift shops/newsstands. WiFi is free in public spaces. You can enjoy a drink at the pool bar. Apartamentos Cel Blau also features tour/ticket assistance, a corner/local shop, and express check-in. Free self parking is available.

This 3.5-star Santa Eulalia del Rio hotel is smoke free.

  • 1 building
  • 1 floor
  • 10 guestrooms or units
  • Built in 1992
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Terrace
  • Gift shop
  • ATM
  • No smoking on site
  • Bar by the pool
Apartamentos Cel Blau offers 10 air-conditioned accommodations with private pools and a safe. This individually decorated and furnished accommodation includes desks. Memory foam beds feature down duvets and premium bedding. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 55-inch LED televisions come with satellite channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided once per stay.

Languages

Catalan, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 440 metres
  • Street parking available
  • Free uncovered self parking on site

Food and drink

  • A poolside bar

Restaurants on site

  • Bar Extremadura
  • Casa Juan
  • Restautante Es Canar

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Outdoor pool
  • Private pool

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels
  • Private pool

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Washing machine

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and lockbox information; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cel Blau Aparthotel Santa Eulalia del Rio
Cel Blau Aparthotel
Cel Blau Santa Eulalia del Rio
Apartamentos Cel Blau Santa Eulalia del Rio
Apartamentos Cel Blau Ibiza/Es Canar
Apartamentos Cel Blau Apartment Santa Eulalia del Rio
Apartamentos Cel Blau Apartment
Apartamentos Cel Blau Hotel
Apartamentos Cel Blau Santa Eulalia del Rio
Apartamentos Cel Blau Hotel Santa Eulalia del Rio

Frequently asked questions

What is the cancellation policy at Apartamentos Cel Blau?

Apartamentos Cel Blau offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Apartamentos Cel Blau?

Yep, Apartamentos Cel Blau has a free self car park.

Are there any beaches close to Apartamentos Cel Blau?

Yep, Apartamentos Cel Blau is a short 8-minute walk from Playa de Es Canar. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Does Apartamentos Cel Blau have a pool?

Apartamentos Cel Blau has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Apartamentos Cel Blau a romantic place to stay?

Beachfront dining and a bar, as well as private pools and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Apartamentos Cel Blau.

Is Apartamentos Cel Blau family-friendly?

You bet! With amenities such as a corner/local shop and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Apartamentos Cel Blau is a hit with families.

Are there hot tubs in the rooms at Apartamentos Cel Blau?

No, but there are private pools in the guestrooms.

Is there a free airport shuttle available at Apartamentos Cel Blau?

No, Apartamentos Cel Blau does not offer an airport shuttle service.

Is there a bar or restaurant at Apartamentos Cel Blau?

Yep, they've got a poolside bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Apartamentos Cel Blau?

Check-in begins at 1:30 PM. Check-out time is 10:00 AM.

Are pets allowed at Apartamentos Cel Blau?

No, only service animals are allowed.

Apartamentos Cel Blau Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 62 reviews" "
Rating 8 - Good. 31 out of 62 reviews" "
Rating 6 - Okay. 4 out of 62 reviews" "
Rating 4 - Poor. 3 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect 10/10
This comfy apart hotel was comfy and homey. The owner is a talented fotographer and her work was all over the property from beautiful sites from Ibiza . The wrap around terrace with dining table was so nice. We had the most amazing stay. Cliffs and beaches very close. Bus stop for airport and more directly across the street. Can’t say enough good about this place.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jennifer C.

Liked: Cleanliness
Fantastic
A wonderful apartment and fantastic owners. Couldn't of been better. Will definitely return!!
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice apartment, friendly check in staff, two pools. Close to restaurants and bars.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location. Just a few minutes walk to the beach. Lots of bars and restaurants nearby. Everything you need in the apartment and the view from our balcony was beautiful.
Stayed 3 nights in Jul 2019

10/10 Excellent

Carol, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual holidays
The Cel Blau appartments Es Canar are clean & spacious with everything you could need for your stay, even an automatic washing machine with drying facilities. They have complimentary toilettries & provide loo rolls (some only supply 1 then you have to buy the rest) they own the supermarket underneath the appartments & they are all friendly & helpful. The appartments cater from 1- 6 persons & are in a prominent part of the area, just down the road from the famous hippy market.
Stayed 10 nights in May 2019

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place good location
Had a lovely stay visiting a friend who lives in EsCanar
Stayed 7 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kept awake by noisey road and bar across the road
Booked transfer from airport but when I contacted owner a week before we arrived to confirm transfer they said they couldn’t pick us up. Good job I contacted them as we could have been waiting ages for them they did offer to pay the difference but when we arrived they did not offer us anything. The room was not as it looked in the photos and it was on a noisey road with a bar that stayed open til gone 3am. The apartment was spacious but needed upgrading as we were scared to open cupboards in case they fell apart. There is no reception so any problem you cannot sort it out. If we lost the room card we did not know what to do. I would not stay here again as our stay was not very enjoyable.
Stayed 4 nights in Oct 2018

8/10 Good

miss juliet preston

Liked: Cleanliness, staff & service, property conditions & facilities
Great, and also not so great
There’s a lot of good and not so good things about the apartment... the location (sea facing) is amongst residential and private rented apartments so it’s a mix The first night I was worried I’d sleep as the bedroom is overlooking a restaurant/bar and there were some very cheery folk having a great time (good on them!) but I wanted to sleep and even with earplugs in it was v loud, but it stopped at 11.40 and after that the only noise was from neighbours doing day to day things It’s only a 5 minute walk to the main part of the small town, which was a bit too touristy for me with its flashing lights and kareoke The hippy market is a 2 minute walk Parking is very poor so you might want to take the offer of paying for parking, on street parking is a huge gamble and I ended up walking 600m Food at the White bar n grill is amazing and just downstairs Ferry goes from the bottom of the road Some parts of the apartment are very tired and the shower head sprays everywhere The bed, oh my god the bed, so so hard and uncomfy, and the pillows too (I mentioned this and got given some more but they were the same) All in all a good base but my lord you gotta like hard beds The views spectacular tho
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We’ve been coming to Ibiza for years & Es Caná is an ideal base for seeing the best of the island. Cel Blau apartments where perfect, basic but clean & everything you need. No British channels on tv but weren’t in long enough for it to be an issue. We never used pool but did look nice. Parking can be difficult but there is a car park at a charge. There is air conditioning unit in living room & if you leave bedroom doors open it’s fine. Kitchen well equipped, full size fridge/freezer, microwave, washing machine. Lovely big balcony with lounger, table & chairs, got sun all day. We where in apt 8, which looks onto main road but wasn’t noisy.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Not far from Hippy Market 5 minute walk to beach shops 10 minute walk to bus station
Stayed 9 nights in Jul 2018

8/10 Good

Milo, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family break
great holiday in a great location, nice resort, good for families with teenagers/kids good value food in the local restaurants with plenty of options
Stayed 4 nights in Oct 2017

10/10 Excellent

Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, close to all amenities and beaches
Very convenient and reasonably priced two bedroom apartment with separate sitting room, bathroom and kitchen plus a spacious balcony. Double and twin bedrooms, with a further single / pull up double bed in the sitting room. Nice flat screen TV with DVD and CD player, well appointed kitchen with microwave, kettle, filter coffee maker, toaster, hop, fridge, washing machine, iron and ironing board. Plenty of storage throughout. Maid service every other day and property linked to the supermarket below, so always someone to talk to if there is an issue during the day. Good sized swimming pool to the rear, with poolside drinks and food available from Moe's Sports Bar, which is also on the ground floor. Nice and short walk to the Hippy Market on Wednesdays, saves fighting through the traffic.
Stayed 14 nights in Sep 2017

4/10 Poor

Anne W.

Disappointed with the apartment, expected a much better quality for the money charged for the week.
The apartment was very dated, taps in the kitchen and bathroom were very discoloured, shower head old fashioned. I bought some steel wool to try and clean taps etc but they were so old and worn out looking I could not make them look any better. The kitchen was old and very dated, old sinks and cupboards etc, seen better days. The noise from cars and motor bikes on the road kept us awake most nights as did dogs barking from a unused plot across the road. For the money paid we expected a far better standard. Would not recommend these apartments to my friends. Not worth the money!!
Stayed 7 nights in Sep 2017

10/10 Excellent

Tim, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, convenient hotel great for families.
Great stay in Es Canar at this small hotel. Loads of families around the pool all the kids played nicely together which does make for a relaxing break. The rooms are managed by the supermarket below and the service was fantastic, couldn't do enough for us. Thanks Sarah, Adri and Matteo.
Stayed 11 nights in Aug 2017

8/10 Good

Kevin, Berkshire

Liked: Cleanliness, property conditions & facilities, room comfort
Great Apartments and Location!!
Great location and walking distance to pretty much everything you need. Pool is great and there is Moe's bar right next to it. We had Room 2 which had a large balcony over the street which can be noisy, but not too noisy that it makes it unbearable. Supermarket downstairs is excellent and the staff are all really friendly. Definitely would stay there again.
Stayed 14 nights in Jul 2017

6/10 Okay

Bristonie, Kirkcaldy

Disliked: Cleanliness, staff & service, property conditions & facilities
Easter vacation break
Average. Location is ok but when it's out of season it is very quiet with no shops open. The hotel also does not have a dryer as advertised and the duvets and covers are not clean. The plates and kitchen were in a bad unhygienic state.

6/10 Okay

Kerri

Liked: Room comfort
Amazing beach!!! So relaxing
The apartment was basic, what you would expect, but the bed was really comfy and the balcony was big! Bathroom was nice and spacious, including the shower cubicle. I did think that the cleanliness left a little to be desired, shower/sink didn't really look as though they had been washed down thoroughly and needed me to go over it, this may just be my standards though. Kitchen was basic, think in need of an update. Lounge was comfortable, although there was no English TV; digital TV with all the Spanish channels and a digi box for German channels. 5 min walk to a beautiful beach, lovely water and reasonable beach bar with full the amenities and sun beds, beach really makes up for everything! It's gorgeous!! Great for kids and adults to relax and enjoy the sunshine. Plenty of shops and bars, although as we went the last week of the season, many places were closed, but there was enough for us, who quite enjoy the peace and quiet.

6/10 Okay

Louise, uk

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very welcoming hosts but accommodation very basic
We visited Ibiza in October and we had amazing weather, the island was lovely and quiet and we absolutely loved the beaches. As a family of 5, we all loved our holiday. The resort was nice and there is a lovely little Italian restaurant opposite the complex which served lovely food at such reasonable prices. We stayed in the three bedroom apartment, we went for the Expedia deal as the flights with BA were good and the accommodation had good reviews. Upon arrival, I wished instantly that I had booked something independently. The three bedroomed apartment is a little down the road in a separate complex, it has no balcony and is on the ground floor. It was very basic with only one settee so not even enough seating for us all. Without any outside space to enjoy it all felt very cramped. There was a musty smell throughout and it was not cleaned thoroughly. The kitchen and utensils were basic. Not wishing to be too negative, it's cheap and cheerful but the lack of space to relax and be outside was an issue. You also don't expect to have to clean yourself upon arrival. On a plus point, the towels were changed every two days and you could go up to the main apartments and use the pool. There was also a pool within this complex but no sun beds or chairs to sit and watch the children. This resort is nice, the island is beautiful, would I recommend this to a friend.....no, I would suggest somewhere with better spec, outside space, good kitchen and room inside for everyone to relax.

10/10 Excellent

Family apartmen, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location for all amenities
Apartment had everything we needed, beds comfy towels clean and fluffy, view over the street but not noisy at all, as the apartment was so well equipped we don't need to speak to any of the staff but before we left Liverpool Sarah rang and arranged a taxi from the airport to the apartment, a nice touch, will definitely be staying here again

10/10 Excellent

Cate, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartments !!
Our apartment was clean and decorated nicely , the staff were very friendly and helpful and recommended nice places to visit on the beautiful island , the apartment is within walking distance to the beach restaurants , ferry , and hippy market . There is a wonderful clean swimming pool , Highly recommend these apartments we will definatly returning to holiday here again

8/10 Good

Roy, Kinga Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cel Blau family holiday
Great place for a family holiday, everything within a 10 minute walk

8/10 Good

Rosemary, Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended apartment!
Cel Blau apartments were fantastic. The rooms were comfortable and had all the amenities that we needed. The air conditioning was very welcome! Angela & Sarah were really helpful & nothing was too much trouble. The apartments are above a supermarket & bar run by the same people. The balcony was huge and had a lovely sea view. A perfect place to stay and only 5 minutes walk from the beach Es Cana itself is a typical tourist resort with lots of souvenir shops and restaurants serving Pizza, steaks etc. Not really our sort of resort at all but the kids loved it. Lots of activities to do on the beach - banana/doughnut rides, glass bottomed boat trip etc. Pricey though! The doughnut ride was 15 euros each for about 10 minutes!

10/10 Excellent

Matthew, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY
What a lovely apartment and lovely staff, Sarah in particular. Thanks for a great stay!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cel Blau Apartments
Brilliant short break. Although out of season, owners told us where would still be open and where to visit

8/10 Good

evelyn, cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es Canar Apartments
Large comfortable apartment close to all amenities. We had a lovely stay here the week before Easter. The apartments are all individually decorated with ethnic touches and little home comforts which makes it like a home from home. Well equipped, lots of hot water, a good shower and a comfy bed. Es Canar has a beautiful bay and sandy beach and there are plenty of bars and restaurants within easy walking distance. We were there very early in the year before the season had got going so several of the bars and restaurants hadn't opened yet but that is how we prefer it and why we chose to go out of season. There is a good sized supermarket nearby and the hotel staff and owners were friendly and helpful, nothing was too much trouble.