See all properties
Save

Eldorado Hotel & Spa

4.0 star property
Hotel with 2 hot tubs, a short walk to Santa Fe Plaza

Photo gallery for Eldorado Hotel & Spa

Terrace/patio
Outdoor pool, open 7 AM to 11 PM, pool cabanas (surcharge)
Exterior
Dining
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

The current price is AU$429
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
309 W San Francisco Street, Santa Fe, NM, 87501
  • Georgia O'Keefe Museum
    ā€Ŗ1 min walkā€¬
  • Santa Fe Plaza
    ā€Ŗ4 min walkā€¬
  • Loretto Chapel
    ā€Ŗ7 min walkā€¬
  • Santa Fe, NM (SAF-Santa Fe Municipal)
    ā€Ŗ16 min driveā€¬

Room options

View all photos for Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite)

Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite)

Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Shower/bath combination
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Junior Suite with Balcony and Firepla)

Suite, 1 King Bed (Junior Suite with Balcony and Firepla)

Suite, 1 King Bed (Junior Suite with Balcony and Firepla)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite)

Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite)

Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 60 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed Accessible)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Deluxe Double)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds (Deluxe Double)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe King ADA Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Deluxe King ADA Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl)

Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl)

Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony (Deluxe King with Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony (Deluxe King with Balcony)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds)

Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds)

Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Deluxe Double ADA)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, City View (Deluxe Double ADA)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Private bathroom
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Deluxe King)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed (Deluxe King)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe King ADA)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Deluxe King ADA)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac)

Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac)

Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Junior Suite)

Suite, 1 King Bed (Junior Suite)

Suite, 1 King Bed (Junior Suite)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 56.7 sq m
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
Exterior

Hotel Chimayo de Santa Fe

Downtown Santa Fe
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,001 reviews
The price is AU$387
includes taxes & fees
28 Apr - 29 Apr
Hotel Chimayo de Santa Fe

About the area

Santa Fe

At Eldorado Hotel & Spa you'll be within steps of Georgia O'Keefe Museum and Andrea Fisher Fine Pottery. Highlights at this boutique hotel include 2 bars/lounges, 2 hot tubs and a full-service spa. .A relaxing day at Nidah Spa can include massages, body wraps and facials along with aromatherapy and mani/pedis. The hotel's restaurant is a nice spot to grab a bite. Enjoy the outdoor swimming pool, gym, sauna and pool cabanas. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Added amenities include a snack bar/deli and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this Downtown Santa Fe hotel include Santa Fe Plaza and Meow Wolf.

What's nearby

  • Georgia O'Keefe Museum - 1 min walk - 0.1 km
  • Santa Fe Plaza - 4 min walk - 0.4 km
  • Cathedral Basilica of Saint Francis of Assisi - 6 min walk - 0.6 km
  • Loretto Chapel - 7 min walk - 0.6 km
  • Canyon Road - 12 min walk - 1.1 km

Getting around

  • Santa Fe Depot - 10 min walk
  • Santa Fe, NM (SAF-Santa Fe Municipal) - 16 min drive

Restaurants

  • ā€ŖPlaza Cafe Downtown - ā€¬4 min walk
  • ā€ŖTia Sophia's - ā€¬2 min walk
  • ā€ŖHenry & The Fish - ā€¬1 min walk
  • ā€ŖCoyote Cafe - ā€¬4 min walk
  • ā€ŖPizzeria Da Lino - ā€¬4 min walk

About this property

Eldorado Hotel & Spa

Hotel with 2 hot tubs, a short walk to Santa Fe Plaza
Eldorado Hotel & Spa offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges.

Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the business-friendly Eldorado Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Santa Fe hotel is smoke free.

  • 219 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 1986
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Eldorado Hotel & Spa offers 219 air-conditioned accommodations with iPod docking stations and a safe. Pillowtop beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, designer toiletries and hairdryers.

47-inch LCD televisions come with premium digital channels. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and microwaves can be requested.

Nidah Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

Similar properties

Lobby

Drury Plaza Hotel in Santa Fe

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, 1,182 reviews
The price is AU$308
includes taxes & fees
28 Apr - 29 Apr
Drury Plaza Hotel in Santa Fe

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 25 per night)
  • Secured, covered valet parking on site (USD 25 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 15 to 30 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Faxes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Parking
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Covered self-parking fee: USD 25.00 per night (in/out privileges)
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Eldorado Hotel
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Hotel Eldorado
Eldorado Hotel And Spa
Eldorado Hotel Spa
Eldorado Hotel & Spa Hotel
Eldorado Hotel & Spa Santa Fe
Eldorado Hotel & Spa Hotel Santa Fe

Frequently asked questions

What is the cancellation policy at Eldorado Hotel & Spa?

Eldorado Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Eldorado Hotel & Spa?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Eldorado Hotel & Spa on 27 Apr 2025 start from AU$374.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Eldorado Hotel & Spa?

Yep, Eldorado Hotel & Spa has a secured covered self car park with in/out privileges for USD 25.00 per night. Onsite parking is limited.

Is there a spa on site at Eldorado Hotel & Spa?

Yep, Nidah Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Eldorado Hotel & Spa have a pool?

Eldorado Hotel & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7 AM to 11 PM.

What luxury perks are available at Eldorado Hotel & Spa?

Eldorado Hotel & Spa features 2 hot tubs, an outdoor pool and 2 bars. All guestrooms come with pillowtop beds and premium bedding.

What makes Eldorado Hotel & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Eldorado Hotel & Spa.

Does Eldorado Hotel & Spa serve breakfast?

Yeah, cooked-to-order brekkie is on offer daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Eldorado Hotel & Spa?

No, Eldorado Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Eldorado Hotel & Spa?

Yep, you can grab a meal at Eldorado Hotel & Spa's onsite restaurant.

What time are check-in & check-out at Eldorado Hotel & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Eldorado Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 598 out of 1003 reviews
Rating 8 - Good. 207 out of 1003 reviews
Rating 6 - Okay. 100 out of 1003 reviews
Rating 4 - Poor. 56 out of 1003 reviews
Rating 2 - Terrible. 42 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nacen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun trip

Pool was amazing!! Hit tub was so hot
Stayed 2 nights in Jan 2025

8/10 Good

Aaron, Jackson Heights

Stayed 2 nights in Jan 2025

6/10 Okay

Aaron, Jackson Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The worker who lights the fires (Carlos?) Is a great staff member. Some overnight front desk help seemed bothered and inpatient with guests. The cleaning team is wonderful and sweet. We love heritage and this hotel but the aging of the properties is becoming more obvious, rugs are old and stained. The hotel should also consider having the restaurant and bar open later. The pool area is nice but a lawsuit waiting to happen in the winter, tile was insanely icy and there were no caution signs up.
Stayed 1 night in Jan 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tirzah, Erie

Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service there was horrible. We asked for firewood for our room and nobody ever showed up. The front desk never answered the phone. The next morning when I tried to make coffee with the in room provided Keurig, it was broken so I went down to the restaurant to get 3 cups of coffee. I explained that my coffee maker was broken and needed coffee and they tried to charge me for it. I said to the lady at the restaurant that even though my coffee maker was broken you are going to charge me for coffee? and she said "Yes" and wanted $5 per cup. My wife and I like to come to Santa Fe for weekend getaways and we like staying at the Eldorado but it may be time for a change as the last few times, the customer service has been poor.
Stayed 1 night in Jan 2025

8/10 Good

Phillip

Liked: Staff & service
Disliked: Cleanliness
Great location! Hotel rooms are a bit dated. Really appreciated the faux wood floors in the room, but unfortunately they were filthy-actually sticky in spots.
Stayed 3 nights in Jan 2025

2/10 Terrible

Sarah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we finally went to our room after trying to get something to eat at the hotel, which we were not able to due to the small restaurant was booked and there was a New Year's Eve party at 8pm, we were overwhelmed by the smoke and heat on our floor, which featured a large terrace shared by many rooms with only double doors opening onto it, no security no screen door so you could open it...We checked out and were told to have Expedia call to refund us. Expedia said the hotel was not cooperate .
Stayed 1 night in Dec 2024

8/10 Good

Ursula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was beautiful and our room clean and nice. The entrance and the lobby are luxurious. The hallway carpeting on the room floors is very old and stained and definitely takes away from the overall high-end experience. The staff are all very polite and friendly, but our daily request to replace a dead lightbulb in the bathroom never happened, over a 5 day stay...the bathroom and the room do not have a single bright light, making it difficult to get ready or select clothing in the evenings. It was also very difficult to obtain more wood for the fireplace. We loved the heated pool and spas open even in the winter. The valet parking was very convenient. Overall, would stay again, but the guest requests for basic things like working lights or more firewood need to be met.
Stayed 4 nights in Jan 2025

2/10 Terrible

Jesus

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Management was horrible and took no time threatening eviction. Safe and AC do not work and they will not even attempt to fix it.
Stayed 1 night in Jan 2025

8/10 Good

Dianna

Stayed 2 nights in Dec 2024

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities
- great location, good service and food, all employees very nice and polite - bathrooms need to be updated. not of caliber for this type of hotel - asked twice to have a plumbing issue resolved and do not believ it ever was
Stayed 3 nights in Jan 2025

8/10 Good

Francis Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

SANDI

Stayed 1 night in Jan 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best customer service, very friendly, down to Earth, and polite. Thanks
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The outdoor heated pool was nice, but still not warm enough for me to go to in it.
Stayed 1 night in Dec 2024

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, room comfort

Only one issueā€¦

Great location, excellent service. The only issue we had was heat that couldnā€™t be adjusted, so it was difficult to sleep in a hot room. The engineer tried fix it but couldnā€™t.
Stayed 3 nights in Dec 2024

4/10 Poor

Jason, Arlington

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Lack of staff. Workers did not show up for their shifts. No cooks and no maid service during our whole stay. Disappointed because this was a 4 diamond resort a few years back and has gone downhill fast.
Stayed 4 nights in Dec 2024

8/10 Good

Adrienne

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Cindy

Travelled with family

Great hotel but they didnā€™t clean room

Overall, the hotel is excellent (great location, excellent valet crew, decent front desk staff) but gave it 4stars bc our room was not cleaned. When I called the front desk, they told me they were short staffed and didnā€™t apologize. I asked for clean towels which were provided within 30 minutes. I also texted a question but didnā€™t receive a response.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay very often in Santa Fe and in this hotel in particular and this has been one of the best experiences we have had with them. Staff was amazing and looking forward to make a good experience for us even though they were so busy on Jan 1 and service was slow they made it up for us! Our room was spacious and we had a small patio for our dogs to enjoy as well ; that was amazing and unexpected! Thank you for that! The cleaning service was slow but they try to make their best so itā€™s ok, we truly appreciate all the good stuff and times we have had at this hotel! We truly recommend everyone to stay here!
Stayed 3 nights in Jan 2025

8/10 Good

Lucilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay, great location.

We spent three nights during New Yearā€™s Eve and really enjoyed our stay. The hotel is beautiful & excellent for its location since itā€™s only a block from the plaza and surrounded by restaurants, bars, and shops that are w/in walking distance, including the rail yard district. The lobby is beautiful, but never got a chance to shop in its gift shop bc it was closed each time we tried to visit. There is a $35/day resort fee which covers a gym, water bottles in your room daily, and most importantly, valet garage parking, which is great since parking in the plaza area is expensive & limited. Our king room was comfortable w a couch, desk, fridge, keurig coffeemaker, but no microwave. The bedding was crisp & clean but the temperature in the room ran on the warm side, even when we ran the a/c. It never cooled below around 75, even though the thermostat showed 70. So we kept our balcony door open & just turned off the unit since outside temperatures were cool. Plenty of storage w big closet, including two bathrobes, desk & tv cabinet, and nightstands. The only thing we didnā€™t like was the fact that the only plug on the wall w the bed/nightstands was behind the bed so unreachable. I know itā€™s an older hotel and they only installed a few plugs in hotel rooms in the past, but with the amount of technology devices people travel with now, most hotels have installed either lamps w built in sockets or portable multi socket plugs at bedside. Thatā€™s our only complaint and itā€™s minor.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful property!
Stayed 1 night in Dec 2024