4/10 Poor
Sylvia Carolyn
23 Sept 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Another Heritage Hotel Flop. We came up from Albuquerque for our anniversary and know that location equals higher rates. But for $500, we were completely let down. The staff was really lovely, the common areas are beautiful and the robes ate soft and comfy. But the rooms? Awful. Ours was dark, dank, and dated with a musty smell. The rug is so old it bubbles throughout the room. A/C was LOUD and did not work properly which made for miserable sleeps. The drainage in the accessible shower was so poor that there was water almost all the way to the sink which made getting ready dangerous. I didn’t realize Hotel Chimayo is also a Heritage Hotels property when I booked it; but it makes total sense. I stayed at the Inn and Spa at Loretto which is part of that group and I had the same experience. They rest on their locations and don’t feel any need to make BASIC updates. Plus I emailed the front desk about the A/C issue with no response. Truly disappointing.
Sylvia Carolyn
Stayed 2 nights in Sep 2024