8/10 Good
Nayeli
Travelled with family
18 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, offering stunning views and a clean, well-maintained resort. A standout feature is the private beach, which we thoroughly enjoyed, and the staff were generally friendly and attentive.
That said, there are a few areas for improvement. The distance between the rooms and key areas like the dining area, pool, and beach can be a bit inconvenient, as it involves quite a long walk. Additionally, there is significant construction happening around the property, which detracts slightly from the overall experience.
One concern was the towel inspection process. The staff thoroughly inspect returned towels for stains or damage and make it clear there are charges for anything that doesn't meet their standards. Unfortunately, the towels themselves are visibly worn, which adds to the frustration. We even had an issue where a towel we hadn’t used was stained, and it became a bigger deal than it should have been. Because of this, we chose not to use the hotel-provided towels for the pool or beach.
Lastly, there were some temporary water issues in a few rooms, but the staff worked quickly to resolve them, which we appreciated.
Overall, it’s a lovely resort with beautiful scenery, but some operational policies and logistical challenges affected our experience. With a few adjustments, this could be an even more enjoyable place to stay.
Nayeli
Stayed 3 nights in Jan 2025