8/10 Good
Isabel
Travelled with family and small children
27 July 2024
Liked: Staff & service, amenities, property conditions & facilities
I stayed there for two nights with my six years old boy.
Señor Alejandro at the reception was extremely kind and helpful, my son straight away felt at easy with him (after coming from an early flight my son was a little grumpy).
The room was clean and comfortable, the only thing I would say was that there was a light on the ceiling that was a bit annoying at night as it did not help to allow to fall asleep / it was a unfixed aperture in the ceiling (but I did not report it).
I did to complained about some smell in the toilet and the receptionist apologised and told me he will inform the cleaner. When I returned I did not feel any smell, so I felt my comment was taken seriously and dealt with, which is always a great sign of excellence in customer service.
The hotel is a 11minutes walk to the cathedral and is a very enjoyable walk, with many shops and bars along the way. Also is close to the train and bus station which is a plus, as currently there seem to be problems with taxis availability.
Isabel
Stayed 2 nights in Jul 2024