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Relais San Maurizio

5.0 star property
Luxury hotel with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Relais San Maurizio

Indoor pool, outdoor pool, pool loungers
Garden
Presidential Suite | Terrace/patio
Tasting room
Couples treatment room(s), hot tub, steam room, Turkish bath/hammam

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Room service
    Room service
  • Spa
    Spa
The price is AU$599
includes taxes & fees
9 Dec - 10 Dec

Explore the area

Map
Località San Maurizio, 39, Santo Stefano Belbo, CN, 12058
  • Fondazione Cesare Pavese
    5 min drive
  • Parco delle Emozioni
    6 min drive
  • Mulino Marino
    8 min drive
  • Cuneo (CUF-Levaldigi)
    65 min drive

Room options

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
2 bedrooms
Bathrobes
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Bathrobes
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Monastery)

Suite (Monastery)

Suite (Monastery)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Bathrobes
  • Sleeps 3
  • 1 Double Bed

View all photos for Room (un matrimoniale o due letti singoli)

Room (un matrimoniale o due letti singoli)

Room (un matrimoniale o due letti singoli)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Bathrobes
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room (un matrimoniale o due letti singoli)

Superior Room (un matrimoniale o due letti singoli)

Superior Room (un matrimoniale o due letti singoli)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Bathrobes
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Bathrobes
  • Hill view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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Exterior

Casa di Langa

Pool
Hot tub
Breakfast included
Spa
4.9 out of 5, Exceptional, (49)
The price is AU$578
for 1 night
includes taxes & fees
9 Dec - 10 Dec
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About the area

Santo Stefano Belbo

A luxury stay in Santo Stefano Belbo awaits you at Relais San Maurizio. You'll be 12.7 km (7.9 mi) from Francone - Cantina. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages, aromatherapy and Ayurvedic treatments along with access to the hot tub and steam room. The fine-dining restaurant, Guido da Costigliole, serves local cuisine and is open for dinner. Hemingway Bar is the hotel's own cocktail bar. Enjoy the indoor swimming pool, gym, outdoor tennis court and Turkish bath/hammam. Business travelers can take advantage of a meeting room and a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free full breakfast is available daily between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Santo Stefano Belbo hotel include Fondazione Cesare Pavese and Parco delle Emozioni.

What's nearby

  • Fondazione Cesare Pavese - 5 min drive - 4.3 km
  • Parco delle Emozioni - 6 min drive - 6.0 km
  • Contratto Winery - 11 min drive - 9.3 km
  • Contini Tower - 14 min drive - 8.9 km
  • Alba Cathedral - 24 min drive - 22.0 km

Getting around

  • Mongardino Station - 26 min drive
  • Turin International Airport (TRN) - 91 min drive

Restaurants

  • ‪Trattoria della Posta da Camulin - ‬9 min drive
  • ‪Elio Perrone - ‬9 min drive
  • ‪Bar Roma - ‬5 min drive
  • ‪Ca d' gal - ‬3 min drive
  • ‪Antica Osteria - ‬9 min drive

About this property

Relais San Maurizio

Luxury hotel with 2 restaurants and full-service spa
Relais San Maurizio offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. An outdoor pool, a fitness centre, and a sauna are also featured at the luxury Relais San Maurizio. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Santo Stefano Belbo hotel.

  • 36 guestrooms or units
  • 2 dining venues
  • Full breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Relais San Maurizio offers 36 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries.

This Santo Stefano Belbo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Greek, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bar Pool
  • Guido da Costigliole
  • Hemingway Bar
  • Origini Bistrot

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night, plus a deposit of EUR 30.00 per day
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 130.0 per night.
  • Cots (infant beds) are available for EUR 130.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: EUR 30.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 130.0 per night
  • Rollaway bed fee: EUR 130.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 004213-alb-00001, IT004213A1Z5ZOWZQB

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Maurizio
Relais San Maurizio
Relais San Maurizio Hotel
Relais San Maurizio Hotel Santo Stefano Belbo
Relais San Maurizio Santo Stefano Belbo
Relais San Maurizio Relais&Chateaux Hotel Santo Stefano Belbo
Relais San Maurizio Relais&Chateaux Hotel
Relais San Maurizio Relais&Chateaux Santo Stefano Belbo
Relais San Maurizio Relais&Chateaux
Relais San Maurizio LHW
Relais San Maurizio Hotel
Relais San Maurizio Relais Chateaux
Relais San Maurizio Santo Stefano Belbo
Relais San Maurizio Hotel Santo Stefano Belbo

Frequently asked questions

Is parking available at Relais San Maurizio?

Yep, Relais San Maurizio has a free self car park and free valet parking. Onsite parking is limited.

How much does it cost to stay at Relais San Maurizio?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Relais San Maurizio on 9 Dec 2024 start from AU$599.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Relais San Maurizio?

Yep, there is an onsite spa at Relais San Maurizio. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Relais San Maurizio have a pool?

Relais San Maurizio has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Relais San Maurizio?

Relais San Maurizio features a full-service spa, an outdoor pool and an indoor pool.

What makes Relais San Maurizio a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Relais San Maurizio.

Is Relais San Maurizio family-friendly?

You bet! With amenities such as babysitting services, a playground and an arcade, it's no surprise that Relais San Maurizio is a hit with families.

Does Relais San Maurizio serve breakfast?

Sure does, free full brekkie is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Relais San Maurizio?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Relais San Maurizio?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Relais San Maurizio?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Relais San Maurizio?

Furry friends are welcome at Relais San Maurizio, with food and water bowls on offer.

Relais San Maurizio Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 77 out of 107 reviews" "
Rating 8 - Good. 23 out of 107 reviews" "
Rating 6 - Okay. 5 out of 107 reviews" "
Rating 4 - Poor. 1 out of 107 reviews" "
Rating 2 - Terrible. 1 out of 107 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

NATHAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous! We had the best time!!
Stayed 2 nights in Apr 2024

8/10 Good

ANA PAULA

Stayed 2 nights in Jul 2022

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful former monastery . Fabulous staff. Perfect place.
Stayed 1 night in Jun 2022

8/10 Good

hubert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as last time but at twice the price
400 year-old monastery surrounded by steep sided vineyards and breathtaking views. The hotel has a great spa and two restaurants one of which has a Michelin star. the food was very good and the wine list extensive.we very much enjoyed our stay. Just a couple of grumbles. I stayed at this hotel on November 2019 and the accommodation prices have DOUBLED since! Clearly trying to make up for the losses during lockdown. Be prepared to pay high prices for a very small room with no tub.
Stayed 2 nights in Nov 2021

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Little customer focus
Didn’t feel welcome, no smiles, and overall not worth the price. More 3.5 star than 5
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great property with very friendly staff , everything was very clean , working and overall relaxing . The food was excellent in the hotel dining
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was fantastic, the suite was large, minders and clean. The food at the bistro was incredible, if given the option I'd recommend eating there as opposed to its fancier Guido option. The pool area was disappointing but the Spa made up for it (try the salt
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Great food. Nice spa nice staff!!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the relais for three nights over a long weekend of wine exploration in the region. The grounds are absolutely stunning with the landscape gardens and the park, and the views over the surrounding hills are breathtaking. The facilities are amazing: fantastic spa with outdoors relaxation areas and the salt cave, outdoor heated swimming pool, generally everything is very pretty and well kept. However the big let down is the service which is not 5 stars by any stretch, except at the Guido restaurant where the staff were great. Upon arrival reception wasn’t particularly welcoming or helpful, but the worst is the staff at the bistro / breakfast who seemed stretch, not particularly helpful and relatively dismissive. The coordination between staff is also poor as we were offered a table at the restaurant in the morning to find out at the reception that the restaurant was fully booked for days. After some complaints a table was found, however when we got there in the evening they didn’t know about our reservation which was quite embarrassing. The pool area was beautiful but you had to remove towels from loungers from previous occupiers before settling down. At this price level you’d expect someone to constantly make sure areas are cleaned when people leave. Staff should help you and be nice and welcoming whereas it felt like we were disturbing them (except the spa!). Overall, we might come back because of the beauty of the place but hoping staff quality increased!
Stayed 3 nights in Jun 2019

8/10 Good

Gus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Steph, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly. Great place to stay for fresh truffle hunting.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Fantastic place to stay for a relaxing break. Beautiful hotel with the most amazing spa, delightful room and gorgeous gardens.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
While this is a fairly nice property, it isn't close to very much, and the service is just "OK". We had a number of specific issues that made the stay less enjoyable than it should have been: 1) We booked 2 suites - but when we got there they only had one for us. It turns out that they thought we didn't really want 2 suites, and decided to cancel one of them without sending a notice through Orbitz. They offered a room our 2nd night, but we had already unpacked and it didn't make sense to move at that point. 2) We had to wait nearly an hour for our bags to be brought to our room after we checked in. 3) My family went to the spa to use the "salt caves" - really just a room with 2 salt water pools. The staff was disorganized. We were told it would be a 5 min wait, but after more than 10 min - watching them let many other people in (even though the people arrived after our family), we reminded the staff that we were waiting and they then said it would be TWENTY more minutes... when we reminded them that they had said "5 minutes"... their response was "it is 5 Italian minutes!"?? 4) Dinner was mediocre and the wait staff inattentive but pretty view Overall, it is probably a 3 1/2 to 4 star experience. I should be giving them lower ratings since they only honored one of my 2 reservations, but I assume they don't do that to most people. Just be aware that the service at this hotel is just "OK" - there are parts that are nice, and other areas where they clearly fall short.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but maybe not worth the money
This is a very nice facility. Very attractive pool. Staff extremely attentive. The rooms are quite small for the price. The spa seems a big part of the experience. I came for the restaurant, Guido, which is slipping a bit.
Stayed 1 night in Jun 2018

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Luxurious rooms, great facilities. Excellent Michelin star restaurant with vast wine list selection. Relaxing and welcoming. Good location for visiting Piemonte wine areas
Stayed 1 night in Jun 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

James, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
By far the best hotel we have visited. The staff, grounds and food were outstanding. Beautiful views throughout and wonderful spa facilities!
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to return!
Lovley hotel with amazing views and great local wine, I would really recommend their sparkling white wine. Hotel offers you plenty activities such as truffle hunting, vespa or bike rides. I tried a massage and was just ok, but still wellness area is great including saltwater pools.
Stayed 1 night in May 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Bliss in Medieval Charm
Incredible modern comforts set with medieval charm. The accomodations proved spacious, comfortable and well thought out. The staff could not have been more accomodating helping plan and arrange numerous excursions. Dreamlike spa with a lovely use of local grapes and herbs in the treatments. Loved the bar (Igor, the barman is a wealth of local vineyard knowledge). Highly recommend.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, excellent hotel.
The location was amazing and the staff were excellent. Disappointed in the Truffle Bistrot, though; service was great but food was average. Breakfast was very good.
Stayed 1 night in Feb 2018

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Luxurious
I loved the property and the staff. The only thing negative is the grape pressing activity. There was very little activity surrounding it and the price is not worth it.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, stunning be i.e. And great food but: - Understaffed - there was a single person trying to handle our bill, serve our breakfast and take our luggage to the car when we left early in the morning. - Undertrained. Ina cold night a request for a blanket was accepted and then forgotten. A request to buy items from their truffle bistro was not met by the first staff member saying "we are out of this item". A different staff member fetched it twenty minutes later because she actually looked.