2/10 Terrible
Karan, Calgary
Travelled with family
3 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So let me start off by saying that I hate leaving negative reviews, I don't want to be the source of someone losing income but our experience here started off bad and just kept getting worse. We came here with another couple and we both have a 3 year old. We booked this because it showed that they were giving us a 2 bedroom suite with a sofa bed. Instead we got 1 bedroom with 4 single beds, cherry on top the double bed frame broke, all to share between 6 people. When we voiced our concerns the person that was sent to meet us basically ran away from here. We asked to be changed to the room we initially asked for and they said it's completely booked up and there's nothing we can do. In fact management hasn't even come here to talk to us. The jetted tub has a bunch of dead bugs in it. There's literally a line of bugs going from the outside through our private sitting area and there were stains on the bedding. Their pictures online are deceiving, communication is non existent after receiving the keys we were told that management wouldn't be available for 2 hours. So we basically just sat around waiting for a response. Now we're stuck here for the next 2 days avoiding sitting outside where we wanted our toddlers to play. I've never been so disappointed by accommodations that I've spent $1200 on for 2 nights. Online it shows they have bookings available for half the price we paid. But they're not able to do anything about it till the following day so we just have to make do.
Karan
Stayed 2 nights in Jul 2024