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Crowne Plaza Sanya City Center, an IHG Hotel

4.0 star property
Family-friendly Sanya hotel in Jiyang District with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Sanya City Center, an IHG Hotel

Outdoor pool
3 restaurants, breakfast, lunch, dinner served; Asian cuisine
Lake
Bar (on property)
Standard Room, 1 King Bed, Smoking, City View

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
No 3 Yuya Road, Sanya, Hainan, 572000
  • Dadong Sea
    9 min drive
  • Dadonghai Beach
    12 min drive
  • Coconut Dream Corridor
    16 min drive
  • Sanya (SYX-Phoenix Intl.)
    35 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Bay View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Bay View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Smoking, Business Lounge Access (Bay View)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms, Smoking, Business Lounge Access (Bay View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
2 bedrooms
  • 145 sq m
  • Bay view
  • Sleeps 5
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite

Premium bedding, in-room safe, desk, blackout curtains

Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Smoking, City View

Standard Room, 1 King Bed, Smoking, City View

Standard Room, 1 King Bed, Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Bay View (Kids Theme)

Premium Room, 1 King Bed, Bay View (Kids Theme)

Premium Room, 1 King Bed, Bay View (Kids Theme)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 79 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking, Bay View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Smoking, Bay View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Smoking, Business Lounge Access (Bay View)

Premium Room, 1 King Bed, Smoking, Business Lounge Access (Bay View) | Room amenity

Premium Room, 1 King Bed, Smoking, Business Lounge Access (Bay View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 80 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking, City View (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Smoking, City View (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout curtains

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 55 sq m
  • Sleeps 3
  • 1 Single Bed

Similar properties

Exterior
Hyatt Place Sanya City Center
Pool
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (57)
The price is AU$111
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hyatt Place Sanya City Center

About the area

Sanya

A family-friendly stay in the heart of Sanya awaits you at Crowne Plaza Sanya City Center, an IHG Hotel. You'll be 6.5 km (4 mi) from Dadong Sea and 6.8 km (4.2 mi) from Dadonghai Beach. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .The restaurant, Cafe Marina, serves Asian cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 4-property class Jiyang District hotel include Sanya Bay and Yalong Bay.

What's nearby

  • Sanya International Shopping Center - 8 min drive - 7.6 km
  • Dadong Sea - 9 min drive - 6.5 km
  • Phoenix Island Sanya - 9 min drive - 8.6 km
  • Luhuitou Park - 10 min drive - 8.7 km
  • Dadonghai Beach - 12 min drive - 6.8 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 35 min drive

Restaurants

  • ‪山海楼 - ‬7 min drive
  • ‪乐生茶店 - ‬13 min walk
  • ‪爱旅行家庭旅馆 - ‬2 min walk
  • ‪三洋小厨湘巴佬餐厅 - ‬15 min walk
  • ‪凡尔赛量贩ktv三亚时尚店 - ‬4 min drive

About this property

Crowne Plaza Sanya City Center, an IHG Hotel

Family-friendly Sanya hotel in Jiyang District with 3 restaurants
Crowne Plaza Sanya City Center, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Crowne Plaza Sanya City Center, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

  • 493 guestrooms or units
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 2013
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Crowne Plaza Sanya City Center, an IHG Hotel offers 493 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Sanya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 158 for adults and CNY 79 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe Marina
  • Kiyomori Japanese Restaur
  • Yue Chao Cantonese

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2013

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Sanya City Center, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 300.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 158 for adults and from CNY 79 for children
  • Airport shuttle fee: CNY 300 per vehicle (one-way)
  • Rollaway bed fee: CNY 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ramada Plaza Hotel Sanya
Ramada Plaza Sanya
Crowne Plaza Sanya City Center Hotel
Ramada Plaza Sanya Hainan
Crowne Plaza Sanya City Center
Crowne Plaza Sanya City Center Hainan

Frequently asked questions

What is the cancellation policy at Crowne Plaza Sanya City Center, an IHG Hotel?

Crowne Plaza Sanya City Center, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Sanya City Center, an IHG Hotel?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Sanya City Center, an IHG Hotel on 25 Nov 2024 start from AU$115.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Sanya City Center, an IHG Hotel?

Yep, Crowne Plaza Sanya City Center, an IHG Hotel has a free self car park.

Are there any beaches close to Crowne Plaza Sanya City Center, an IHG Hotel?

The closest beach to Crowne Plaza Sanya City Center, an IHG Hotel is Dadonghai Beach (3.8 km).

Is there a spa on site at Crowne Plaza Sanya City Center, an IHG Hotel?

Yep, there is an onsite spa at Crowne Plaza Sanya City Center, an IHG Hotel.

Does Crowne Plaza Sanya City Center, an IHG Hotel have a pool?

Crowne Plaza Sanya City Center, an IHG Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Crowne Plaza Sanya City Center, an IHG Hotel?

Crowne Plaza Sanya City Center, an IHG Hotel features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Crowne Plaza Sanya City Center, an IHG Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Sanya City Center, an IHG Hotel.

Is Crowne Plaza Sanya City Center, an IHG Hotel family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Sanya City Center, an IHG Hotel is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza Sanya City Center, an IHG Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Sanya City Center, an IHG Hotel serve breakfast?

Yep, buffet breakfast is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Sanya City Center, an IHG Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Crowne Plaza Sanya City Center, an IHG Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Sanya City Center, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Sanya City Center, an IHG Hotel?

No, pets and service animals are not allowed.

Crowne Plaza Sanya City Center, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 37 reviews" "
Rating 8 - Good. 17 out of 37 reviews" "
Rating 6 - Okay. 5 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
The staff were lovely and wanted to please. However, there were not too many people who could speak English. The Managers were very hospitable.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location, at the heart of the city with stunning views. transportation is readily available. taxi and bus is just in front of the hotel food outlets are within walking distance.
Stayed 4 nights in Oct 2018

8/10 Good

Pwong, San Francisco, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but the front desk clerk should only service with IHG member only on IHG line. it's very long line on IHG line when check in or out, because they services anyone even not IHG member !!
Stayed 2 nights in Jan 2018

8/10 Good

Richard, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanya without the beach
Stayed here many times, good location, noisy neighborhood but that's Sanya. Recently changed from a Ramada hotel, service good, helpful staff and breakfast good but always busy. Will stay again.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good value for what you pay
This hotel is nicely situated, close to both nightlife and beaches, if you want to sample the traditional street food etc it too is just a short distance away, it is the second time I have stayed there. I had a couple of issues but after translation the staff resolved the issues immediately. Great value for money hotel

8/10 Good

Ruinan, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fairly good for a ramada plaza.
Checkin need much more time than I expected, but problem was solved by their manager eventually. This hotel is recently opened, so it's in great condition. Considering its price, this hotel is really worth stay! Overall I recommend this hotel.

6/10 Okay

Han Khng

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Wendy, Hong Kong

Disliked: Property conditions & facilities
Noisest hotel I have ever stayed in
This hotel sits on the main road and drivers kept honking 24/7. Breakfast, which isn't included, costs 280 yuan per head, almost 50 dollars. Total ripoff.

6/10 Okay

Eric, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Poor front desk service
I am waited more than 30 mins during check in and check out, every front desk staffs told me they are very busy - just wait and wait. I moved out to le parker hotel and they are much more productive - only 5-10 mins during check in and out. Eric

8/10 Good

yuan, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant trip in ramada sanya
i booked rooms for my parents. They said they were totally satisfied with the ramada sanya. i am happy to hear that

10/10 Excellent

YongJu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋습니다.
연식이 있는 호텔이라 낡은 시설들이 좀 아쉽지만, 가격대비 위치 서비스 모두 좋습니다. 아침 뷔페 아주 괜찮아요.
Stayed 1 night in Aug 2019

10/10 Excellent

YongJu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 및 위치 좋습니다.
호텔 연식이 있어서 전체적으로 룸컨디션이 낡은 부분이 있지만... 위치도 좋고 가성비도 좋습니다. 직원들도 모두 친절합니다.
Stayed 2 nights in Aug 2019

10/10 Excellent

SIU KWAN RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Kevin

Liked: Cleanliness, room comfort
服務有待改進
我是訂非吸煙的休閒客房, 但安排了一間有煙味和沒有浴缸的房間給我, 要求換房才安排一間正常的房間.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

過橋便是第一市場，打的往鹿回頭公園及大東海都很便宜，非常方便。
Stayed 2 nights in Sep 2018

4/10 Poor

Cheuk Nam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
差劣之選
客房/酒店整潔度：差 服務質素：差 酒店設施：舊 酒店位置：差
Stayed 1 night in Aug 2018

10/10 Excellent

chuangkai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務很好，衛生乾淨，交通便利，值得在來

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
硬件不錯，服務質素低
辦入住速度很慢，一開始又說找不到訂單，但另外一位同事一過來就找到，第一位看起來就像培訓不足。價錢來說就還可以，早餐不錯。最大問題是，我們在酒店門口下計程車，但忘記把東西從車尾箱拿出來，打算找大堂經理叫保安幫忙看監控，但竟然看錯事發時間，報了一個錯的車牌號給我們。最後需要多番交涉，我們打去交通局重新給新的車牌號，才能找司機取得部分物品。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯👍 中餐廳也好吃 魚頭包好食實惠 李兰罗宾服務周到 👍👍👍👍👍👍👍👍👍👍
Stayed 3 nights in Apr 2018

2/10 Terrible

shuai, Beijing east

Liked: Cleanliness
Disliked: Staff & service
terrible service...
服务非常差，首日房间点餐，等了一个小时才送来，次日房间要红酒杯，催促多次才送来，结果要了3个才送来两个。回答说“酒店只有两个了”。十分诧异这个酒店竟然找不到第三个红酒杯。。。以后不会来这里住了。服务差到一定地步。 terrible service...I waited one hour for a food service in room on the first day, and on the second day i ordered 3 wine glasses, which end up bringing only two. They said "they can not find the additional glass" Very impressive answer that the 4 star hotel can not have one more wine glass. I will not choose nor recommend this hotel to anybody else any more.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort