2/10 Terrible
Karl
17 June 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sfaff are disrespectful
Whey do I start
Your girl on the front desk Carla is not helpful at alll the guest alemka bulnes had her boarding pass take off her for no reason at all she hasn't do any wrong and she is very upset and Miles from home
SHe has had a very bad experience in your hotel
The girl carla was not helpful at all very disrespectful she did care at all she treated my friend very bad to kick her out of her room.i booked the room this morning and payed for it and she its not on the systems has we show her many time the payment she didnt care the threatened my friend to kick her out of the room that is payed for the room after all day trying to sort some out she refused to give me the name of the manager and she spoken disrespectful to my friend we ask her all day long can she help her out and give us help to fix the issues we have have here but she refused to help us but always busy on yer phone the say time she is talking to her very disrespectful this is.
Anyway she demanded we pay 149br or she going to kick her out of room that's been payed for twice may I add
At this point all ong she is on her phone not a care in the world even talking to a paying customer very disrespectful
So Yet again i made a payment online again of 32 pounds for your big room for the 17th which is 216.17 r i payed again and she still refused to talk it as its the wrong day and she explained this is the only way i can make payment and she still refuse it.
she refused to give passport back
Karl
Stayed 1 night in Jun 2024