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Hotel Nord Otaru

4.0 star property
Riverfront hotel with rooftop terrace and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Nord Otaru

Exterior
View from property
Front of property
Junior Suite, Non Smoking
Bar (on property)

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
The price is AU$85
includes taxes & fees
27 Nov - 28 Nov

Explore the area

Map
1-4-16 Ironai, Otaru, Hokkaido, 047-0031
  • Sakaimachi Street
    1 min walk
  • Otaru Canal
    1 min walk
  • Otaru City General Museum Ungakan
    2 min walk
  • Sapporo (OKD-Okadama)
    47 min drive

Room options

View all photos for Executive Room, Non Smoking, Canal View

Down duvets, in-room safe, desk, iron/ironing board

Executive Room, Non Smoking, Canal View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Separate bath and shower
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Superior Twin Room, Non Smoking

Down duvets, in-room safe, desk, iron/ironing board

Superior Twin Room, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Separate bath and shower
  • Canal view
  • Sleeps 7
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View

Down duvets, in-room safe, desk, iron/ironing board

Family Suite, Non Smoking, Canal View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Separate bath and shower
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 3 Single Beds and 2 Single Sofa Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Separate bath and shower
  • 39 sq m
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Grand Twin Room, Non Smoking, Canal View

Down duvets, in-room safe, desk, iron/ironing board

Grand Twin Room, Non Smoking, Canal View

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Separate bath and shower
Deep-soaking bath
  • 57 sq m
  • Canal view
  • Sleeps 11
  • 2 Single Beds and 4 Single Futons

View all photos for Comfort Double Room, Non Smoking

Down duvets, in-room safe, desk, iron/ironing board

Comfort Double Room, Non Smoking

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Shower/bath combination
Deep-soaking bath
  • 15 sq m
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Down duvets, in-room safe, desk, iron/ironing board

Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Separate bath and shower
Hairdryer
Bidet
Private bathroom
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Twin Room, Accessible, Non Smoking (Eco Plan - No Cleaning Service)

Down duvets, in-room safe, desk, iron/ironing board

Twin Room, Accessible, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Separate bath and shower
Hairdryer
Bidet
Private bathroom
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

Down duvets, in-room safe, desk, iron/ironing board

Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Shower/bath combination
Hairdryer
Bidet
Private bathroom
  • 15 sq m
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

Down duvets, in-room safe, desk, iron/ironing board

Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Separate bath and shower
Hairdryer
Bidet
  • 39 sq m
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Down duvets, in-room safe, desk, iron/ironing board

Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Shower/bath combination
Hairdryer
Bidet
Private bathroom
  • 25 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Twin Room, Non Smoking (Type A, Eco Plan -No Cleaning Service)

Room amenity

Standard Twin Room, Non Smoking (Type A, Eco Plan -No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Shower/bath combination
Hairdryer
Bidet
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

Room amenity

Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Separate bath and shower
Hairdryer
Bidet
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Down duvets, in-room safe, desk, iron/ironing board

Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Separate bath and shower
Hairdryer
Bidet
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 3 Single Beds and 2 Single Sofa Beds

View all photos for Standard Queen Roon, Non Smoking

Standard Queen Roon, Non Smoking

Standard Queen Roon, Non Smoking

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Separate bath and shower
Deep-soaking bath
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Type A)

Standard Twin Room, Non Smoking (Type A)

Standard Twin Room, Non Smoking (Type A)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Shower/bath combination
Deep-soaking bath
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Down duvets, in-room safe, desk, iron/ironing board

Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Down duvet
Separate bath and shower
Hairdryer
Bidet
  • 30 sq m
  • Canal view
  • Sleeps 7
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Down duvets, in-room safe, desk, iron/ironing board

Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Separate bath and shower
Hairdryer
Bidet
Private bathroom
  • 57 sq m
  • Canal view
  • Sleeps 11
  • 2 Single Beds and 4 Single Futons

View all photos for Twin Room, Non Smoking

Down duvets, in-room safe, desk, iron/ironing board

Twin Room, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Shower/bath combination
  • 25 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Accessible, Non Smoking

Down duvets, in-room safe, desk, iron/ironing board

Twin Room, Accessible, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Down duvet
Private bathroom
Bidet
Separate bath and shower
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Twin Room B

Down duvets, in-room safe, desk, iron/ironing board

Standard Twin Room B

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard queen Room

Down duvets, in-room safe, desk, iron/ironing board

Standard queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Down duvets, in-room safe, desk, iron/ironing board

Junior Suite

  • Sleeps 4
  • 1 Single Sofa Bed and 3 Single Beds

View all photos for Superior Twin Room

Down duvets, in-room safe, desk, iron/ironing board

Superior Twin Room

  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Standard twin Room A

Down duvets, in-room safe, desk, iron/ironing board

Standard twin Room A

  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Double Room

Down duvets, in-room safe, desk, iron/ironing board

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive River Twin

Down duvets, in-room safe, desk, iron/ironing board

Executive River Twin

  • Sleeps 5
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Grande Family Room

Down duvets, in-room safe, desk, iron/ironing board

Grande Family Room

  • Sleeps 5
  • 2 Single Sofa Beds and 3 Single Beds

View all photos for Accessible Room

Down duvets, in-room safe, desk, iron/ironing board

Accessible Room

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Grande Japanese Western Style Room

Down duvets, in-room safe, desk, iron/ironing board

Grande Japanese Western Style Room

  • Sleeps 6
  • 2 Single Beds and 4 Single Futons

Similar properties

Exterior
Hotel Torifito Otaru Canal
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.5 out of 5, Wonderful, (1005)
The price is AU$79
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hotel Torifito Otaru Canal

About the area

Otaru

At Hotel Nord Otaru you'll be within just a 5-minute stroll of Otaru Canal and within 20 minutes of Otaru Music Box Museum. Highlights at this hotel include a restaurant, a bar/lounge and a rooftop terrace. .The buffet restaurant, sizzle, is open for breakfast and lunch. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7 AM and 9:30 AM. There's also the convenience of self parking. .With a stay at this 4-property class Otaru hotel, you'll be 2.2 km (1.4 mi) from Shin Nihonkai Ferry and 3.9 km (2.4 mi) from Otaru Tenguyama Ropeway.

What's nearby

  • Otaru Canal - 1 min walk - 0.1 km
  • Otaru Music Box Museum - 16 min walk - 1.4 km
  • Shin Nihonkai Ferry - 3 min drive - 2.2 km
  • Otaru Tenguyama Ropeway - 4 min drive - 3.8 km
  • Otaru Aquarium - 6 min drive - 5.7 km

Getting around

  • Otaru Station - 9 min walk
  • Inaho Station - 20 min drive
  • New Chitose Airport (CTS) - 77 min drive

Restaurants

  • ‪小樽ビール 小樽倉庫No.1 - ‬3 min walk
  • ‪おたる政寿司 ぜん庵 - ‬3 min walk
  • ‪麻ほろ - ‬5 min walk
  • ‪ISO - ‬3 min walk
  • ‪小樽港湾センターシーサイドイン - ‬4 min walk

About this property

Hotel Nord Otaru

Riverfront hotel with rooftop terrace and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A rooftop terrace, a vending machine, and a garden are also featured at Hotel Nord Otaru. For a fee, parking is available.

This 4-star Otaru hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 6 levels
  • Built in 1996
  • Terrace on the roof
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Nord Otaru offers 98 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Uncovered parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • sizzle

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1996
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2530 for adults and from JPY 1430 for children
  • Uncovered self-parking fee: JPY 1200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Nord Otaru
Nord Otaru
Nord Otaru Hotel
Otaru Nord Hotel
Hotel Nord Otaru Hokkaido
Hotel Nord Otaru Hotel
Hotel Nord Otaru Otaru
Hotel Nord Otaru Hotel Otaru

Frequently asked questions

What is the cancellation policy at Hotel Nord Otaru?

Hotel Nord Otaru offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Nord Otaru?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Nord Otaru on 27 Nov 2024 start from AU$85.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Nord Otaru?

Yep, Hotel Nord Otaru has an uncovered self car park for JPY 1200 per night.

Are there any beaches close to Hotel Nord Otaru?

The closest beach to Hotel Nord Otaru is Otamoi Beach (5 km).

Does Hotel Nord Otaru serve breakfast?

Yep, buffet breakfast is served daily between 7 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Nord Otaru?

No, Hotel Nord Otaru does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Nord Otaru?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at Hotel Nord Otaru?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Nord Otaru?

No, pets are not allowed.

Hotel Nord Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 513 out of 1001 reviews" "
Rating 8 - Good. 374 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Man Yeon

Stayed 1 night in Aug 2024

6/10 Okay

K L

Stayed 1 night in Jul 2024

8/10 Good

Hoi Lam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and convenient for shopping
Stayed 2 nights in Jul 2024

10/10 Excellent

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Convenient location, walking distance to most of an attraction rooms are decent size and clean. Staff are friendly and parking is right in the hotel with fee
Stayed 1 night in Jun 2024

10/10 Excellent

Chang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staff. Near to Otaru canal.
Stayed 1 night in Jun 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Vivienne

Liked: Cleanliness, room comfort
Stayed 1 night in May 2024

8/10 Good

Hongxin Randal, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next to the canal and the brewery is a plus, but it’s a little far from the Sakaimachi shopping street. Rooms are normal but clean, hotel staff is friendly. Carpark is a little unexpected, using a parking conveyor lift but staff are on hand to guide you through the process
Stayed 1 night in May 2024

10/10 Excellent

Alvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly and helpful staff, and easy to get around.
Stayed 2 nights in Apr 2024

10/10 Excellent

Naoko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Some part of the side walks were slippery because covered with icy snow. I guess the local government doesn’t have any regulations to keep the sidewalks clear of icy snow.
Stayed 6 nights in Mar 2024

8/10 Good

Cale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nord has an old style charm That matches with the art and ambiance of Otaru. The interior is modern with flairs of older architecture for artistic purposes and it pulls it off well. The room was clean, but a bit small even for Japanese sized people. I suggest to get something bigger than the comfort double room. Other than that, the Nord was just as good as any other Japanese hotel.
Stayed 5 nights in Feb 2024

10/10 Excellent

Tor Wo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Generally great service and accommodation. Breakfast buffet is perhaps a bit sparse.
Stayed 2 nights in Feb 2024

10/10 Excellent

Heather

Stayed 1 night in Feb 2024

4/10 Poor

TIAN SUAN

Travelled with partner
Disliked: Property conditions & facilities
Super small for 2 persons. Toilet smells
Stayed 1 night in Feb 2024

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely be back again.
The hotel room itself was lovely, had a nice view of the canal as well. I enjoyed the heated bidet and how there is a separate vanity area with an extra sink! The parking was ¥1200 a night, which we were fine with. But the hotel doesn’t seem to keep track of which cars have paid parking for an extended period so we were asked regularly if we were there for check in and to pay for parking before we were allowed to go to our designated spot. It could definitely be annoying to some guests, so have your parking receipt on hand to avoid the hassle of explaining! :)
Stayed 7 nights in Jan 2024

8/10 Good

Ho Yan

Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Nord Otaru, situated alongside the canal, provided an excellent experience. The spacious room accommodated our needs, offering comfort with a cozy bed and pillows, ensuring a good night's rest after our skiing activities. In close proximity, numerous shops line the street, offering confectionery snacks, cakes, and biscuits. The hotel staff were exceptionally helpful, providing clear directions when asked about nearby shops. Convenient parking was available at the hotel, costing ¥1,200 for the night. Despite a momentary lapse in misplacing my room card, the hotel's reception promptly returned it when I inquired, showcasing excellent customer service. Kudos to the staff!

10/10 Excellent

Sookyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

kgo

Liked: Cleanliness, staff & service, property conditions & facilities
Spaciouse, excellent ambientand perfect staffs
Stayed 1 night in Dec 2023

2/10 Terrible

Mei Leng

Stayed 1 night in Dec 2023

8/10 Good

Anna, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite #1 hotel in Otaru. Very well located and just mins walk to Otaru train station, Otaru canal, KFC & Sakaimachi street and I love the spread of their breakfast ❤️! I booked a Junior Suite and was given #611. I am disappointed cos the room looks dated and totally different from the pic shown on Expedia website. The only difference is there's an extra toilet. The Suite next door to mine is the one I wanted!
Stayed 2 nights in Dec 2023

10/10 Excellent

soon yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Heng Heng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

bonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Anderson

Stayed 1 night in Oct 2023