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Hotel Sonia Otaru

4.0 star property
Hotel with a 24-hour front desk, steps from Otaru Canal
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sonia Otaru

Exterior
Exterior
In-room safe, individually decorated, individually furnished, desk
Daily buffet breakfast (JPY 2200 per person)
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • Housekeeping
  • Parking available
  • Laundry
  • Breakfast available
  • 24/7 front desk
The price is AU$119
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
1-4-20 Ironai, Otaru, Hokkaido, 047-0031
  • Sakaimachi Street
    1 min walk
  • Otaru Canal
    2 min walk
  • Otaru City General Museum Ungakan
    2 min walk
  • Sapporo (OKD-Okadama)
    46 min drive

Room options

View all photos for Standard Twin Room, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Deluxe Twin Room, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 36 sq m
  • Canal view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Deluxe King Room, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 38 sq m
  • Canal view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Twin Room, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds

View all photos for Twin Room, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Twin Room, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Large Twin C, Non Smoking, Eco Plan - No Cleaning Service

In-room safe, individually decorated, individually furnished, desk

Large Twin C, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 33 sq m
  • Canal view
  • Sleeps 4
  • 2 Single Beds

View all photos for Large Twin B, Non Smoking, Eco Plan - No Cleaning Service

In-room safe, individually decorated, individually furnished, desk

Large Twin B, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 26 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds

View all photos for Large Twin A, Non Smoking, Eco Plan - No Cleaning Service

In-room safe, individually decorated, individually furnished, desk

Large Twin A, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 30 sq m
  • Canal view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin B, Canal View, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Twin B, Canal View, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 22 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Family Triple Non Smoking

Deluxe Family Triple Non Smoking

Deluxe Family Triple Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 45 sq m
  • City view
  • Sleeps 4
  • 3 Single Beds

View all photos for Superior Twin, Canal View, Non Smoking

Superior Twin, Canal View, Non Smoking

Superior Twin, Canal View, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 24 sq m
  • Canal view
  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Twin Room, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Comfort Twin Room, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin A, Canal View, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Twin A, Canal View, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 22 sq m
  • Canal view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe King, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Deluxe King, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 38 sq m
  • Canal view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Twin, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Deluxe Twin, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 36 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds

View all photos for Standard Twin Room (Single Use), Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room (Single Use), Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Large Twin C, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Large Twin C, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 33 sq m
  • Canal view
  • Sleeps 4
  • 2 Single Beds

View all photos for Large Twin A, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Large Twin A, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 30 sq m
  • Canal view
  • Sleeps 2
  • 2 Single Beds

View all photos for Large Twin B, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Large Twin B, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 26 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Twin Room, Accessible, Non Smoking

Deluxe Twin Room, Accessible, Non Smoking

Deluxe Twin Room, Accessible, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Private bathroom
  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

Hotel Nord Otaru

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1003)
The price is AU$126
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hotel Nord Otaru

About the area

Otaru

At Hotel Sonia Otaru you'll be within steps of Otaru Canal and Sakaimachi Street. Highlights at this hotel include a restaurant and in-room free WiFi. .The sushi bar, 寿司バル イルオナイ（IL ONAI）, is open for breakfast and dinner. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 9:30 AM. There's also the convenience of self parking. .Attractions within a 30-minute drive of this 4-property class Otaru hotel include Kokusai Ski Resort and Kiroro Resort.

What's nearby

  • Sakaimachi Street - 1 min walk
  • Otaru Canal - 2 min walk
  • Otaru Music Box Museum - 14 min walk
  • Shin Nihonkai Ferry - 3 min drive
  • Otaru Tenguyama Ropeway - 4 min drive

Getting around

  • Otaru Station - 9 min walk
  • Teine Station - 21 min drive
  • New Chitose Airport (CTS) - 77 min drive

Restaurants

  • ‪小樽ビール 小樽倉庫No.1 - ‬3 min walk
  • ‪おたる政寿司 ぜん庵 - ‬3 min walk
  • ‪麻ほろ - ‬5 min walk
  • ‪ISO - ‬3 min walk
  • ‪北海あぶりやき運河倉庫 - ‬4 min walk

About this property

Hotel Sonia Otaru

Hotel with a 24-hour front desk, steps from Otaru Canal
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. Hotel Sonia Otaru offers its guests hot springs. Hotel Sonia Otaru also features a vending machine, coffee/tea in common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.
  • 149 guestrooms or units
  • 9 levels
  • 3 buildings
  • Built in 1992
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Microwave in a common area
  • Water dispenser
  • Dining venue
Hotel Sonia Otaru offers 149 air-conditioned accommodations with a safe and complimentary slippers. Each accommodation is individually furnished and decorated. 26-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Public bath/onsen services include an indoor public bath and an indoor mineral hot spring (onsen). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to 11:00 PM. There are hot springs open between 3:00 PM and 11:00 PM.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,200 per night)
  • Extended parking on site (JPY 1,200 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 2,200 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 寿司バル イルオナイ（IL ONAI）

Things to do

  • Hot spring

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • Hot spring
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 39 ºC
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 3:00 PM - 11:00 PM
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 4500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 per person
  • Self-parking fee: JPY 1200 per night
  • Extended parking fee: JPY 1200 per day
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: JPY 4500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Hot springs access available from 3:00 PM to 11:00 PM.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sonia
Hotel Sonia Otaru
Sonia Hotel
Sonia Otaru
Hotel Sonia Otaru, Hokkaido
Sonia Hotel Otaru
Hotel Sonia Otaru Hotel
Hotel Sonia Otaru Otaru
Hotel Sonia Otaru Hotel Otaru

Frequently asked questions

What is the cancellation policy at Hotel Sonia Otaru?

Hotel Sonia Otaru offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Sonia Otaru?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Sonia Otaru on 6 Jan 2025 start from AU$119.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Sonia Otaru?

Yep, Hotel Sonia Otaru has a self car park for JPY 1200 per night. Additionally there is extended parking for JPY 1200 per day. Onsite parking is limited.

Are there any beaches close to Hotel Sonia Otaru?

The closest beach to Hotel Sonia Otaru is Otamoi Beach (5 km).

Is Hotel Sonia Otaru family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Sonia Otaru is a hit with families.

Does Hotel Sonia Otaru serve breakfast?

Yeah, buffet brekkie is served daily between 6:00 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Sonia Otaru?

No, Hotel Sonia Otaru does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Sonia Otaru?

Yep, you can grab a meal at Hotel Sonia Otaru's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hotel Sonia Otaru?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Sonia Otaru?

No, pets are not allowed.

Hotel Sonia Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1006 reviews" "
Rating 8 - Good. 348 out of 1006 reviews" "
Rating 6 - Okay. 108 out of 1006 reviews" "
Rating 4 - Poor. 28 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

HOON CHIAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Katie

Travelled with family
Liked: Staff & service
I was rather disappointed with this hotel. The lobby was very nice and open, upon check in, the service was excellent. However, the rooms are quite old, especially the bath room. There were hair and small dirt marks ok the bed sheets, and for some strange reason, the pillow are small and in a square shape (like a small European pillow). The hotel is made up of 3 wings, but only has one small restaurant, so in the morning the line is crazy and the food area is overcrowded. The food choice was very limited as well. The location of the hotel is great, right next to the Otaru Canal, easy walking distant to most of the tourist attraction.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Kamen

Travelled with family
Liked: Cleanliness
Average Japanese hotel, complicated parking.
The hotel is not new but reasonably maintained. Mattresses are a a bit squeaky. Overall a clean place. We didn’t use the onsen. We came with a small baby. It was a rainy day. We appreciate it was an hour early for check in, and no problem with us. But showing the reception staff that there are no cars at all in the parking lots they still asked us to go away, park in a public car park, and come back to park at the time of check in. Rules may be rules, but really…? Eventually we parked, but when we drove out in the rain on our rerun found there was no longer parking for us, as we hadn’t reserved our spot, only paid. We found parking in the end, but why so complicated? Anyway, we do not recommend this hotel for guests with a car. Parking in Japan is relatively inexpensive and not complicated, except here. The breakfast we also rate below average for both Asian and European standards, but not a deal breaker. Lots of other breakfast places nearby. I seldom write such reviews. Otaru is a charming town and worth visiting.
Stayed 1 night in Jul 2024

10/10 Excellent

Raymond

Stayed 2 nights in Jul 2024

6/10 Okay

Shan

Travelled with partner
Disliked: Staff & service, amenities
location is good
Stayed 1 night in Jul 2024

8/10 Good

lai won

Beds not comfy and furniture very old fashioned
Stayed 1 night in Jun 2024

6/10 Okay

Jianming

Travelled with family
Location
Stayed 2 nights in May 2024

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 3 nights in Apr 2024

8/10 Good

Joyce Puiling

Travelled with family
Liked: Cleanliness, room comfort
Convenient and comfortable stay, a good experience
Stayed 2 nights in Apr 2024

6/10 Okay

Christopher

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Lobby is nice and Location is ok, walking to the train station and most of the attractions. Rooms are dated, and needs some TLC. Not as clean as other similar price hotels in Japan. Same with the Service, was expecting more.
Stayed 2 nights in Mar 2024

6/10 Okay

Gyoung Hoon

Travelled with family
Disliked: Amenities, property conditions & facilities
Not clean.
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice location on canal and good amenities.
Enjoyed the location and paying for the breakfast was worth it. Our room was fairly dingy however—could really use updates including a paint job and new furniture—the bed was comfortable but the rest of the room was lackluster. The Onsen was lovely and service was great when we needed them.
Stayed 2 nights in Feb 2024

8/10 Good

MYRA

Liked: Cleanliness, staff & service, property conditions & facilities
There's an Onsen within the hotel and Otaru canal can be viewed through the window. Location however is a bit far from JR Otaru station but walkable. It's a hassle though if you have luggages.
Stayed 1 night in Feb 2024

8/10 Good

Yick Hung

Travelled with family
convenient for shopping and sight seeing staff language skill is very limited; one of front desk male old guy is not helpful at all
Stayed 1 night in Feb 2024

2/10 Terrible

Howard

Stayed 3 nights in Jan 2024

8/10 Good

Hiroshi

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
gold member. no late check out. super rude staff urgently trying to kick you out to free their room
Stayed 2 nights in Jan 2024

6/10 Okay

Alexander

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

YI YAN

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great place, warm staff, superb restaurant. Furniture a bit shabby, but worth the proce
Stayed 4 nights in Jan 2024

10/10 Excellent

Si Qi

Travelled with family
Liked: Cleanliness, staff & service, amenities
excellent view
Stayed 2 nights in Jan 2024

6/10 Okay

Kwok Leung

Travelled with partner
Liked: Cleanliness, staff & service
It’s not very new condition but very good location and convenient to go popular places
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to expectations
Had a unpleasant stay. 1. No complimentary mineral water in room 2. Front desk does not help to arrange yamato delivery to other hotels (all other hotels does help and no issue) 3. Taxi service - you have to call yourself using their taxi phone (all other hotels help you to call and arrange taxi) 4. Rooms very dated and not refurbished. Walls are stained. Furniture full of scratches and missing handles. Toilet have musted smell and very budget feel. 5. Air humidifier is bad condition and made noises/sound during 1st night stay. Keep making us and kids wake up. Please improve on your guest experience and service offering. Family of 4 (2 adults, 1 child and 1 infant) 2 big, 1 medium luggages and 1 stroller. Booked 3 nights, I stayed one night and booked another neigbour hotel for the other 2 night stay which was fantastic! Only saving grace is the good breakfast and service at the restaurant. That is why it is 2 star.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lyka

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024