6/10 Okay
Katie
Travelled with family
6 Aug 2024
Liked: Staff & service
I was rather disappointed with this hotel. The lobby was very nice and open, upon check in, the service was excellent.
However, the rooms are quite old, especially the bath room. There were hair and small dirt marks ok the bed sheets, and for some strange reason, the pillow are small and in a square shape (like a small European pillow).
The hotel is made up of 3 wings, but only has one small restaurant, so in the morning the line is crazy and the food area is overcrowded. The food choice was very limited as well.
The location of the hotel is great, right next to the Otaru Canal, easy walking distant to most of the tourist attraction.
Katie
Stayed 1 night in Aug 2024