2/10 Terrible
Paul, Edinburgh
3 May 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off, avoid avoid avoid!!
We booked the Chawley resort as we were already on the Island and decided to stay
another night, due to it being a holiday weekend there was very limited accomodation available but the Chawley came up as available' all be it at a very over priced rate. however, we love Koh Lipe so decided to pay the 2,500 Thai bhat. When passing the Chawley we called into it the evening before we were due to check in to make sure all was ok and to see what time check in was. We were informed that as the island was so busy they could not accommodate us even though they had confirmed our booking and taken the money, however they had us a room at another hotel. We got th name of the other hotel and went to check it out that evening and we were disgusted at what we found....... The replacement hotel was a horrible little building on walking street, the rooms were small and had shared toilets and bathrooms, was disgusting. on arriving at this hotel it took us a while to find someone and there was no reception, we did not say that we had been sent by Chawley but instead enquired about price for a room and was told 800 Thai bhat per night, we had paid 2,500 to Chawley!!!!!
We went straight back to Chawley and got a full refund, thankfully we enquired when we did or we would have been stuck in a dirty hovel on our last night.
I would also like to point out that Chawley were sttill advertising as being available that same night and weekend when they were clearly booked out.