2/10 Terrible
Kyle
Travelled with partner
4 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
There was nothing to like - We are seniors in our 80's We arrived at 8.30 pm and were told that they had no hot water and we would be charged the amount anyway. Before we entered the room we were subjected to the stench of POT. The room and bathroom had no tissue, and one half roll of toilet tissue. One business chair only in the room. When we turned the bed down, it had a stain on the sheet. We had to fight with them to change the sheets. The floors were filthy. We were told that they would give us a refund if they didn't have to change the sheets - this was after 11 pm by then. There was no way at our age that we should go looking for another hotel. They even charged us 1.50 extra that they said Expedia didn't pay them. We've used Expedia several times before, but never again. We will also report this issue to the media - On top of that we booked an exceptional room according to the online choices, but it was far from being acceptable in any way. They had soap containers attached to the wall but one of them was empty. No other toiletries in the room that any other hotel lays out always. On top of that, we would have gotten there earlier, however, there was a lineup of vehicles from the 95 onto the ramp. We were unable to get to our hotel until 8.30 pm I called the hotel to let them know what was happening but the response I got sounded like " oh well "
Kyle
Stayed 1 night in Nov 2024