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Hotel Alpenherz

4.0 star property
Family-friendly, slopeside fun with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Alpenherz

Front of property - evening/night
View from property
Superior Double Room, Balcony, Mountain View (Bergduft)
Free daily buffet breakfast
Mountain view

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Spa
    Spa
  • Parking included
    Parking included

Explore the area

Map
Gerlos 130, Gerlos, 6281
  • Dorfbahn Gondola
    9 min walk
  • Isskogel Cable Car
    3 min drive
  • Krummbach X-Press Ski Lift
    9 min drive

Room options

View all photos for Classic Double Room, Balcony, Mountain View (Vogelsang)

Classic Double Room, Balcony, Mountain View (Vogelsang)

Classic Double Room, Balcony, Mountain View (Vogelsang)

Highlights

Balcony
Soundproofed
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (Kieselstein)

View from room

Standard Double Room (Kieselstein)

Highlights

Soundproofed
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, Balcony, Mountain View (Sonnenstrahl)

Comfort Double Room, Balcony, Mountain View (Sonnenstrahl)

Comfort Double Room, Balcony, Mountain View (Sonnenstrahl)

Highlights

Balcony
Soundproofed
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Balcony, Mountain View (Bergduft)

Superior Double Room, Balcony, Mountain View (Bergduft)

Superior Double Room, Balcony, Mountain View (Bergduft)

Highlights

Balcony or patio
Soundproofed
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room Single Use (Kieselstein)

Premium bedding, in-room safe, desk, blackout curtains

Standard Double Room Single Use (Kieselstein)

Highlights

Soundproofed
Heating
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 1
  • 1 King Bed

About the area

Gerlos

A family-friendly stay in Gerlos awaits you at Hotel Alpenherz. Within a 10-minute stroll you'll find Dorfbahn Gondola and Isskogel Cable Car within a 30-minute walk. Highlights at this ski hotel include free buffet breakfast, a full-service spa and free self-parking. .A pampering day can include deep-tissue massages and hot stone massages along with access to the sauna. At the hotel's own lounge bar, you can stop for a drink. Along with ski-in ski-out access, this hotel offers on-site ski storage. Other amenities include an indoor tennis court, a sauna and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of a free area shuttle. .With a stay at this 4-property class Gerlos hotel, you'll be 3.7 km (2.3 mi) from Krummbach X-Press Ski Lift and 4.4 km (2.7 mi) from Fussalmexpress.

What's nearby

  • Dorfbahn Gondola - 9 min walk
  • Isskogel Cable Car - 3 min drive
  • Fussalmexpress - 10 min drive
  • Ebenfeldexpress - 23 min drive
  • Upper Krimml Waterfall - 38 min drive

Getting around

  • Erlach Station - 17 min drive
  • Innsbruck (INN-Kranebitten) - 73 min drive

Restaurants

  • ‪Bergrestaurant Gipfeltreffen - ‬33 min drive
  • ‪Arena Stadl - ‬69 min drive
  • ‪Rösslalm - ‬14 min drive
  • ‪Arena Center - ‬27 min drive
  • ‪Panoramaalm Königsleitn - ‬30 min drive

About this property

Hotel Alpenherz

Family-friendly, slopeside fun with a full-service spa
After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a sauna. Hotel Alpenherz helps provide the perfect winter holiday with ski storage and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a snack bar/deli on site. Free breakfast is served daily. Free self parking is available.

This 4-star Gerlos hotel is smoke free.

  • 17 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Ski equipment storage
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Alpenherz offers 17 accommodations with a safe and complimentary dressing gowns. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. The spa is open daily.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Free area shuttle up to 50 metres
  • Area shuttle
  • Ski shuttle nearby
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Free area shuttle
  • Free supervised activities for children
  • In-room refrigerator
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.80 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Tax ID - ATU 74802957
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. The tax ID number is ATU 74802957. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Alpenherz
Alpenherz Gerlos
Alpenherz Hotel
Alpenherz Hotel Gerlos
Hotel Alpenherz Gerlos
Hotel Alpenherz
Hotel Alpenherz Hotel
Hotel Alpenherz Gerlos
Hotel Alpenherz Hotel Gerlos

Frequently asked questions

What is the cancellation policy at Hotel Alpenherz?

Hotel Alpenherz offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Alpenherz?

Yep, Hotel Alpenherz has a free self car park.

Is there a spa on site at Hotel Alpenherz?

Yep, there is an onsite spa at Hotel Alpenherz. You'll enjoy services like sports massages.

What makes Hotel Alpenherz a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Alpenherz.

Is Hotel Alpenherz family-friendly?

You bet! With amenities such as free supervised childcare, a playground and on-site mini golf, it's no surprise that Hotel Alpenherz is a hit with families.

Does Hotel Alpenherz serve breakfast?

You bet, complimentary buffet brekkie is available daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Alpenherz?

No, Hotel Alpenherz does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Alpenherz?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Hotel Alpenherz?

No, pets are not allowed.

Hotel Alpenherz Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 94 out of 117 reviews" "
Rating 8 - Good. 22 out of 117 reviews" "
Rating 6 - Okay. 1 out of 117 reviews" "
Rating 4 - Poor. 0 out of 117 reviews" "
Rating 2 - Terrible. 0 out of 117 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shahzad

Liked: Cleanliness, staff & service, property conditions & facilities
The best service and hospitality.
Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

JAN

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic stay here. Extremely friendly and wonderful staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit !!!!
This has to be one of the most under sold hotels. The quality of the hotel and owner were beyond our expectations. For me it over achieved it's 4x rating, with the quality of the accommodation and service offered. It should be noted that there was ample free parking at the front of the hotel which had not been mentioned in the write up, nor had the fact that Breakfast was also offered within the standard price and this again was exceptional.
Stayed 1 night in Sep 2022

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Absolutely beautiful place, wonderful super friendly people, everyone with the smile. The most comfortable bed ever with the best pillows in the world! Thank you for your lovely place and excellent experience! We would love to come back again and again! The surrounding place has a small village feel with local shops and restaurants. We visited in the summer on our way through to Italy so only stopped one night.
The building from the stream
View from the bedroom
Stayed 1 night in Jul 2021

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.very good brekfast.
Stayed 1 night in Sep 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel all round
This was one of the nicest hotels we have stayed in for a very long time. It was scrupulously clean, modern, with high quality fittings and a very comfortable bed, The owner was most helpful and pleasant and the breakfast excellent. We couldn’t fault this hotel in any way. (and the meals a few hundred metres along the road at a place called the Milchbar were also excellent and reasonably priced)
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Alpine hotel
Lovely clean hotel. Very spacious room. Excellent buffet breakfast. Good location.
Stayed 2 nights in Jul 2019

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel with an amazing river view
Amazing location, views, room decor, and service. A little remote when I drove in the night but realized the value upon checkin, and much more once in the room and the next day. Owner-operated hotel, he was so nice to even put a can of milk in the room as we were getting late to buy from a store, of course I had to pay for it the next day but the gesture of "I will keep it in the room" was enough. Breakfast was good, with full service. Got a good amount of info about nearby waterfalls and the alpine drive from reception. Make sure to spend some time around the hotel and a walk into the small town - it's beautiful.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel. We loved the ease of the check in process (we arrived late in the evening and this wasn’t an issue), the view from our room was stunning, and the staff were all excellent. We will certainly stay here in the future!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It lived up to the positive expectation I formed when viewing its presentation at the time of booking.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean, warm and quiet. The location is perfect and the breakfast was plentiful. All that was missing was a manned bar on an evening for drinks..
Stayed 4 nights in Feb 2019

8/10 Good

Ron

Nice and clean
Quiet nice family hotel. Great for skiing. Other than that a bit distant from Innsbruck.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Bastine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Stayed 3 nights in Jul 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Bavarian Stay
Great stay! Comfortable. Bavarian. Awesome town. Totally walkable.
Stayed 1 night in Sep 2017

10/10 Excellent

Carol and Bill, Orlando, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Glory!
Wonderful experience! The host was charming and very helpful in helping us find local sights and hikes. Highly recommend as a great value!

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roligt familie hotel i udkanten af Gerlos
Fantastisk rar og behagelig vært på dette lille hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Flemming, Frederiksvaerk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Jul 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Peter Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smukt Hotel
Smukt hotel med en venlig og hjælpsom vært. Super dejlig morgenmad, og dejlig seng. Håber ikke det er sidste gang vi besøger dette dejlige sted.
Stayed 4 nights in Jul 2024

10/10 Excellent

Birte Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flot, rent og pænt hotel, helt i top. Meget fin og personlig betjening Ligger centralt for gode Vandreture i den flotte natur
Stayed 3 nights in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genieten in Gerlos
We hebben een heerlijke week gehad in het Alpenherz hotel Heel vriendelijk ontvangst waardoor je je gelijk thuis voelde . Het hotel was super schoon en de eigenaar deed er alles aan om het naar de zin te maken. Een echte aanrader op loopafstand van Gerlos en de kabelbanen
Stayed 7 nights in Jun 2024