2/10 Terrible
Noaman
Travelled with family
25 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
A Truly Disappointing Anniversary Experience I booked a one-night stay at the IHG Hotel in Bellevue to celebrate my 37th anniversary, expecting a memorable and enjoyable experience. Sadly, it turned into one of the most disappointing stays I’ve ever had. Given that it was Christmas Eve and dining options can be limited during the holidays, I took the extra step of calling the front desk in advance to confirm restaurant availability. I explained the importance of the occasion and was reassured that the hotel had two restaurants open, along with room service. Trusting this information, I went ahead with the booking. Upon arrival, we discovered the harsh reality: there were no restaurants open at all. The hotel is apparently “preparing to open three restaurants in the future,” which is nowhere near the assurance I received over the phone. The only dining option was a ridiculously overpriced lobby bar with a very limited menu that didn’t even remotely meet expectations. To make matters worse, room service had no physical menu—only an option to scan a QR code. And guess what? The app was absolutely useless, leading nowhere. This lack of honesty and proper service completely ruined what was supposed to be a special celebration. I felt misled, frustrated, and utterly let down by the lack of care and preparation from this hotel. I wouldn’t recommend the IHG Hotel Bellevue to anyone, especially for a special occasion.
Noaman
Stayed 1 night in Dec 2024