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La Cheneaudiere - Hôtel Spa - Relais & Châteaux

5.0 star property
Luxury hotel with 3 outdoor pools and 2 indoor pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for La Cheneaudiere - Hôtel Spa - Relais & Châteaux

Top Suites with hot tub | Jetted tub
Exterior
2 indoor pools, 3 outdoor pools, open 7:00 AM to 7:30 PM, pool umbrellas
2 indoor pools, 3 outdoor pools, open 7:00 AM to 7:30 PM, pool umbrellas
Panoramic Suite (La Costelle)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly

Explore the area

Map
3 Rue Du Vieux Moulin, Colroy-la-Roche, Bas-Rhin, 67420
  • Oberlin Museum
    9 min drive
  • Alsace Adventure Park
    17 min drive
  • Le Champ du Feu Ski Resort
    22 min drive
  • Strasbourg (SXB-Strasbourg Intl.)
    55 min drive

Room options

View all photos for Top Suites with hot tub

Top Suites with hot tub | Jetted tub

Top Suites with hot tub

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Heating
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Les Villages)

Premium bedding, minibar, in-room safe, individually decorated

Room (Les Villages)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite (Marcel)

Luxury Suite (Marcel) | Living area

Luxury Suite (Marcel)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Arlette)

35-inch LCD TV with satellite channels, TV, DVD player

Luxury Suite (Arlette)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Heating
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite (Mireille)

Luxury Suite (Mireille)

Luxury Suite (Mireille)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Villa (François)

Luxury Villa (François) | Exterior

Luxury Villa (François)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private outdoor hot tub
  • 300 sq m
  • Sleeps 15
  • 1 King Bed

View all photos for Luxury Suite (Lucie)

Luxury Suite (Lucie) | Living area

Luxury Suite (Lucie)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private outdoor hot tub
Air conditioning
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room (Les Terrasses)

Superior Double Room (Les Terrasses)

Superior Double Room (Les Terrasses)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LCD TV
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite (La Costelle)

Panoramic Suite (La Costelle)

Panoramic Suite (La Costelle)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Heating
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite (Baptiste)

Luxury Suite (Baptiste)

Luxury Suite (Baptiste)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 'Les Bruyères'

Junior Suite 'Les Bruyères' | Bathroom

Junior Suite 'Les Bruyères'

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LCD TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room (Les Forêts)

Premium bedding, minibar, in-room safe, individually decorated

Comfort Double Room (Les Forêts)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Double Room (Les Montagnes)

Comfort Double Room (Les Montagnes)

Comfort Double Room (Les Montagnes)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Bathroom

Suite

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 70 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Luxury Double Room (Les Jardins)

Luxury Double Room (Les Jardins)

Luxury Double Room (Les Jardins)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

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6717 Nature Hôtel & Spa Le Clos des Délices
Pool
Hot tub
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Pet-friendly
4.4 out of 5, Excellent, (35)
The price is AU$375
for 1 night
includes taxes & fees
24 Nov - 25 Nov
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About the area

Colroy-la-Roche

A luxury stay in Colroy-la-Roche awaits you at La Cheneaudiere - Hôtel Spa - Relais & Châteaux. You'll be 4.7 km (2.9 mi) from Oberlin Museum and 8.9 km (5.5 mi) from Le Champ du Feu Ski Resort. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 2 indoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, reflexology and mani/pedis along with access to the mud bath. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the 3 hot tubs, gym and Turkish bath/hammam plus access to bike hire. Other amenities include free Wi-Fi in public areas, a sauna and a conference centre. Each morning buffet breakfast is served between 8 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Colroy-la-Roche hotel include Alsace-Moselle Memorial and KL-Natzweiler Museum.

What's nearby

  • Alsace Adventure Park - 17 min drive
  • KL-Natzweiler Museum - 19 min drive
  • Le Champ du Feu Ski Resort - 22 min drive
  • Mont Donon - 30 min drive
  • Château du Haut-Kœnigsbourg - 40 min drive

Getting around

  • Saulxures Station - 9 min drive
  • Strasbourg (SXB-Strasbourg Intl.) - 55 min drive

Restaurants

  • Hostellerie la Cheneaudière
  • Le Champ du Feu
  • Restaurant de la Gare
  • Auberge du Climont
  • Auberge du Pont des Bas

About this property

La Cheneaudiere - Hôtel Spa - Relais & Châteaux

Luxury hotel with 3 outdoor pools and 2 indoor pools
La Cheneaudiere - Hôtel Spa - Relais & Châteaux offers its guests a full-service spa, 3 outdoor swimming pools, 2 indoor swimming pools, and 3 hot tubs. A sauna and a fitness centre are also on site. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include 2 meeting rooms, coworking spaces, and limo/town car service. A children's pool, a seasonal outdoor pool, and a terrace are also featured at the luxury La Cheneaudiere - Hôtel Spa - Relais & Châteaux. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Colroy-la-Roche hotel (fines may apply for smoking in non-smoking areas).

  • 38 guestrooms or units
  • 3 levels
  • 3 buildings
  • 2 bars or lounges
  • Conference rooms
  • Built in 1974
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Coffee shop
  • Bar by the pool
  • Dining venue
La Cheneaudiere - Hôtel Spa - Relais & Châteaux offers 38 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 35-inch LCD televisions come with satellite channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include complimentary newspapers, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, French, German, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8 AM to 10 AM for a fee: EUR 28 for adults and EUR 14 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • DVD player
  • Fenced pool
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Pool toys
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1974
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 35-inch LCD TV with cable/satellite channels
  • DVD player

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night (maximum EUR 25 per stay)
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per night.
  • Cots (infant beds) are available for EUR 50 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.80 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 for adults and from EUR 14 for children
  • Pet fee: EUR 50 per pet, per night (maximum EUR25 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 50 per night
  • Rollaway bed fee: EUR 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, Carte Blanche and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 7:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hostellerie Cheneaudiere
Hostellerie Cheneaudiere Colroy-la-Roche
Hostellerie Cheneaudiere Hotel
Hostellerie Cheneaudiere Hotel Colroy-la-Roche
Hostellerie Cheneaudière Hotel Colroy-la-Roche
Hostellerie Cheneaudière Hotel
Hostellerie Cheneaudière Colroy-la-Roche
Hostellerie Cheneaudière
Cheneaudiere Relais & Chateaux
Hostellerie La Cheneaudière Spa
La Cheneaudière Hôtel Spa 5* Relais Châteaux
La Cheneaudiere - Hôtel Spa - Relais & Châteaux Hotel
La Cheneaudiere - Hôtel Spa - Relais & Châteaux Colroy-la-Roche

Frequently asked questions

What is the cancellation policy at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

La Cheneaudiere - Hôtel Spa - Relais & Châteaux offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

As of 10 Nov 2024, prices found for a 1-night stay for 2 adults at La Cheneaudiere - Hôtel Spa - Relais & Châteaux on 13 Nov 2024 start from AU$545.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Yep, La Cheneaudiere - Hôtel Spa - Relais & Châteaux has free valet parking.

Is there a spa on site at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Yep, there is an onsite spa at La Cheneaudiere - Hôtel Spa - Relais & Châteaux. It has 3 hot tubs, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does La Cheneaudiere - Hôtel Spa - Relais & Châteaux have a pool?

Take your pick from 3 outdoor swimming pools, 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:30 PM (Seasonal outdoor pool open from January to December).

What luxury perks are available at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

La Cheneaudiere - Hôtel Spa - Relais & Châteaux features an infinity pool, 2 indoor pools and 3 hot tubs. All guestrooms come with premium bedding and espresso makers.

What makes La Cheneaudiere - Hôtel Spa - Relais & Châteaux a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at La Cheneaudiere - Hôtel Spa - Relais & Châteaux.

Is La Cheneaudiere - Hôtel Spa - Relais & Châteaux family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as changing tables and baby monitors in the guestrooms, it's no surprise that La Cheneaudiere - Hôtel Spa - Relais & Châteaux is a hit with families.

Does La Cheneaudiere - Hôtel Spa - Relais & Châteaux serve breakfast?

You bet, buffet brekkie is on offer daily between 8 AM and 10 AM.

Is there a free airport shuttle available at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Yep, they've got a poolside bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Check-in begins at 3:30 PM. Check-out time is 11 AM.

Are pets allowed at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Cats and dogs are welcome at La Cheneaudiere - Hôtel Spa - Relais & Châteaux, with food and water bowls on offer.

La Cheneaudiere - Hôtel Spa - Relais & Châteaux Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 37 reviews" "
Rating 8 - Good. 11 out of 37 reviews" "
Rating 6 - Okay. 0 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alka

Liked: Amenities
Very nice spa
Stayed 3 nights in Jul 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Wonderful hotel, beautiful décor and fabulous food, can't recommend enough!
Stayed 1 night in Jun 2018

10/10 Excellent

Jane, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spa hotel in very peaceful location.
All staff were so very friendly and helpful, wanting to ensure we had a wonderful stay. Food was gastronomic, plentiful and delicious, accompanied by great wine. Spa was very relaxing. Very comfortable modern bedroom.

10/10 Excellent

D, N.Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the forest
Second time here and loved it. The new spa is an excellent addition to what was already a great place to stay. Food is of a very high standard. It is an expensive treat but one you will remember for a very long time.

10/10 Excellent

Tricia, Brisbane, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful experience
This stay was a delightful experience. We arrived after a long drive and the setting is out of this world. Just loved the gardens and the ambience. Took heaps of photos. A nice touch was the bird song being played during breakfast. Had dinner in the restaurant and the service and food was outstanding. Really enjoyed our time and a nice touch when leaving they gave us a bottle of water and some local jam. Felt more like staying with an old friend.

10/10 Excellent

Fabrice

Stayed 1 night in Jul 2024

10/10 Excellent

Amelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

François

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel absolument fantastique par sa situation, sa décoration, sa propreté, son personnel et bien sûr son spa! Le petit déjeuner est juste exceptionnel.
Stayed 1 night in May 2024

10/10 Excellent

philipps

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique endroit, cadre extraordinaire, très belle prestations. Dommage pour le tarif de la restauration.
Stayed 1 night in Nov 2023

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très content de notre séjour surtout pour le spa la scéance de massage est à recommander Déçu par la chambre qui était assez exiguë pas au niveau d un 5 étoiles (on se cogne trop souvent la tête...)
Stayed 2 nights in Jun 2023

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness
Nous avons apprécié les repas du petit déjeuner au dîner en passant par le goûter, tout était parfait . Notre chambre était un peu vieillotte mais propre. Nous avons passé deux nuits. Je regrette qu’il n’y ai pas de vraie tasse pour boire un thé/café dans la chambre mais des gobelets en carton. Au niveau du SPA je le trouve un peu vieillissant, les fontaines à eau étaient souvent vides et dépourvues de gobelet. Il n’y a pas de tisanerie.. Le personnel est à revoir car nous avons assisté à une rixe entre deux serveurs au bar qui n’est vraiment pas digne d’un 5 étoiles... Cela a mis tout le monde mal à l’aise. Une responsable est venue s’excuser pour le désagrément.
Stayed 2 nights in Apr 2023

8/10 Good

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle hôtel dans un jolie cadre, néanmoins le prix des chambres n’est pas justifiés , oui Relais et Château, oui restaurant gastronomique, oui chambre luxueuse et confortable mais le prix n’est pas justifiés de plus petit déjeuner servis à partir de 8h et veilleur de nuit à partir de 11h.
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Déception d'une adresse qui se dit incontournable
Nous sommes très déçus des prestations qui ne sont pas à la hauteur d'un 5*... Suite au look vieillot, sans terrasse avec un positionnement prix élevé ; Petit déjeuner : espace dédié, choix de l'assortiment, tables, organisation,... Infrastructures & organisation : on sent tout le temps que le but est de faire gonfler la note, cela passe par le bar ! mais... seuls 2 uniques cocktails sont proposés... c'est faible ! SPA ... en avoir fait le tour en moins d'une heure car trop de zones sont privatisées sur supplément... une "piscine" à débordement où il ne faut pas être plus de 2 sinon on est serré... Comme évoqué lors du check-out, le boulevard des leviers d'améliorations est immense !
Stayed 1 night in Jun 2022

10/10 Excellent

Cécile, Bretagne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel nous a fait la surprise de nous faire découvrir leurs nouvelles chambres équipées au top du top. Très bon séjour !
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé pour le ski Accueil chaleureux Chambre et équipements excellents Heureux de notre sejour
Stayed 2 nights in Feb 2019

8/10 Good

Anouk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel endroit romantique et service au top.
Superbe endroit, nous avons fait nos 5 ans de mariage et tout s'est très bien passé. Nous avions la chambre "Les cîmes" qui est la plus haute chambre disponible avec ascenseur privé et jacuzzi sur la terrasse. Le directeur de l'hôtel nous a écrit un petit mot et nous avons également eu une surprise pendant le dîner. Le service était parfait, rien à redire. Le seul bémol serait peut-être nos plats principaux qui étaient un peu fades à nos goûts mais sinon tout était très bien.
Stayed 1 night in May 2018

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme et sérénité
Nous avons passé 4 jour dans cet établissement: il est très bien situé pour visiter les villages d'Alsace. Le SPA est remarquable. Nous avons beaucoup apprécié la présence d'un buffet salé et sucré dans l'après midi. En revanche, nous avons été très déçus par la qualité du restaurant du soir et n'y sommes pas retournés.

2/10 Terrible

Joerg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Maurice, Lutterbach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel endroit pour se ressourcer.
Découverte suite au passage de nos miss France et organisatrice Claudia Frittolini marraine de notre structure.
Stayed 1 night in Oct 2017

10/10 Excellent

Emmanuel , Wittelsheim, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel stay w/ spa
Very good and relaxing stay. Food is just outstanding. Employees are always, smiling and handsome. Just a wonderful place to get over everydays worries.
Stayed 2 nights in Aug 2017

10/10 Excellent

JACQUES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le séjour a été agréable: accueil, pauses gourmandes, repas gastronomique, petit déjeuner, services et attentions dans la chambre Ce qui nous a été moins agréable est le spa, certes bien décoré mais vite encombre dès qu'il y a un PEU de monde et si les zones de détente sont spacieuses, la partie eau( piscines) a été pour nous trop réduite.Dommage

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bel hotel en cours de rénovation. SPA super
Accueil super. Chambres propres. SPA agréable et spacieux mais il manque une salle de sport. Buffet en début d'après midi compris dans le prix de la chambre. Bonne table, personnel agréable. Le homard est excellent, la carte des poissons un peu limitée