Ratings based on 32 Verified Reviews
Real reviews from guests who’ve stayed
3.6 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Very poor hotel
Posted 21 Sep. 2024 on HotelsAwful property nothing like the photos.
Comment from Hotel Management
30 Sep. 2024 by Eliesia Firjani, Hotel Management
Dearest guest It was a pleasure to have you staying with us and thank you for sharing your feedback about your recent stay through our survey as well as online review. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. Our sincerest apologies for any unpleasant circumstances encountered during your stay, especially regarding room cleanliness and maintenance issues. I will personally share with the respective division heads and departments to immediately take corrective measures to enhance the areas of concern. Once again, thank you very much for sharing your feedback with us as it is through such constructive ones that we will be able to ultimately further elevate our guest’s experiences and always provide the best services and facilities to all our guests. Best Regards, Sunset Mansion Seminyak
by A verified traveller
Posted 6 Jan. 2024 on Expedia
You get what you paid for. On positive note .Was private safe and reasonably quite. Bedding clean changed sheets every day .Unit cleaned everyday . All essential shopping close by. Staff pleasant however no english speaking staff.
Stayed extra night due to flight change they accomadated me.
Overall pleasent and clean stay.
Comment from Hotel Management
15 Jan. 2024 by Eliesia Firjani, Hotel Management
Dear GuestThank you for taking the time to complete the survey about your stay at Sunset Mansion Seminyak. We always appreciate hearing feedback about your experience, your comments have been taken to heart.We hope to see you at Sunset Mansion Seminyak again soon!Kind regards,Sunset Mansion Seminyak
by A verified traveller
Posted 29 Sep. 2022 on Hotels
by A verified traveller from Perth
Posted 2 Jun. 2019 on Lastminute
I liked that it’s only a mid size property so it’s not overflowing with guests.
Didn’t like that there were not and cushions for the sun lounges.
Didn’t like that breakfast was delivered without covers on the food so it was cold every morning when it arrived.
by A verified traveller
Posted 2 Jan. 2019 on Expedia
Lovely staff, so very helpful. Nothing was too much trouble. Bit further out of town but taxi only $1 and we also got a scooter.
by A verified traveller
Posted 9 Nov. 2018 on Hotels
Hotel was nice. Stayed on ground level with pool access. The room was pretty big. Staff were amazing and friendly. Also enjoyed the breakfast.
Location wasnt too bad. You can easily catch a taxi to the main strip or even walk.
The only negative would be that it was a little dirty. Bed sheets and pillow cases had stains on them.
Also they dont provide and hand towels for the bathroom which we had to request and they brought to the room straight away.
Overall a pleasant stay. Would stay here again.
Comment from Hotel Management
28 Nov. 2018 by Risma, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveller
Posted 6 Nov. 2018 on Expedia
Staff were very helpful.
Breakfast is delivered to your room at your specified time, which is very convenient.
Location is great too.
Comment from Hotel Management
28 Nov. 2018 by Risma, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveller
Make yourself a favor, choose another hotel!
Posted 4 Oct. 2018 on HotelsI have been in 3 times. This is for sure the worst hotel I´ve stay in. Booked the hotel due to the high ranking and nice pictures and the good price. The expectations was a bit high cuz of the nice pictures. It was probably nice 10 years ago. The pool is disgusting, didn´t even wet my toe to feel the temperature. Room is very dirty, old coffé stains on the cups. couch was dirty as f*ck. Pillowcases wasn´t white any more, it was gray and dirty overall.
U have to order breakfast to your room. One day of total six day the breakfast was on time. but that day the pancakes wasn´t cooked through, so we had to wait 45 minutes to get new.
I´ll never stay here again, even if its free. Bad location aswell. Next to a road, if you like the sound of traffic you should stay here.
Recommended
for Couplesby A verified traveller from Aus
No hot water
Posted 29 Jul. 2018
Pros: Big room
Lots of noise from above room aall night .Lot of loud traffic passing.
Bad sleep .
Recommended
for Everyoneby A verified traveller
Posted 2 Apr. 2018
Very helpful staff. Spacious and clan room.
The only drawback was the breakfast. Not the worst i ever had but .......