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Sheraton Senggigi Beach Resort

4.5 star property
Beach spa retreat, walking distance from Senggigi Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Senggigi Beach Resort

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
Villa, 2 Bedrooms, Non Smoking
Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

8.8 out of 10

Excellent

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Jalan Raya Senggigi Km. 8, Senggigi, Lombok, 83355
  • Art Market Senggigi
    3 min walk
  • Senggigi Beach
    4 min walk
  • Pura Batu Bolong
    4 min drive
  • Mataram (AMI-Selaparang)
    27 min drive

Room options

View all photos for Superior Room, 2 Single Beds, Non Smoking, Balcony

Superior Room, 2 Single Beds, Non Smoking, Balcony

Superior Room, 2 Single Beds, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Pool View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Pool View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, in-room safe, individually decorated

Superior Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking, Balcony

Grand Suite, 1 Bedroom, Non Smoking, Balcony

Grand Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 114 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Non Smoking

Villa, 2 Bedrooms, Non Smoking

Villa, 2 Bedrooms, Non Smoking

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 400 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Pool View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 2 Single Beds, Non Smoking, Pool View (Balcony)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 2 Single Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Balcony

Executive Suite, 1 Bedroom, Non Smoking, Balcony

Executive Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 76 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Senggigi

A family-friendly stay in Senggigi awaits you at Sheraton Senggigi Beach Resort. Within steps you'll find Art Market Senggigi and Senggigi Beach within a short 5-minute stroll. Highlights at this beachfront resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and Thai massages along with body wraps, body scrubs and aromatherapy. The restaurant, Kebun Anggrek Restaurant, serves international cuisine and is open for breakfast and brunch. At the resort's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. 6200 square feet (576 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a children's swimming pool. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .In proximity to this Senggigi resort you'll find Bangsal Harbor.
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What's nearby

  • Art Market Senggigi - 3 min walk - 0.3 km
  • Senggigi Beach - 4 min walk - 0.4 km
  • Pura Batu Bolong - 4 min drive - 2.7 km
  • Nipah Beach - 23 min drive - 10.9 km
  • Bangsal Harbor - 27 min drive - 24.7 km

Getting around

  • Lombok (LOP-Lombok Intl.) - 62 min drive

Restaurants

  • ‪KFC - ‬16 min walk
  • ‪Happy Cafe - ‬12 min walk
  • Kebun Anggrek Restaurant
  • ‪Marina Cafe & Bar - ‬18 min walk
  • ‪Yessy Cafe Senggigi - ‬5 min walk

About this property

Sheraton Senggigi Beach Resort

Beach spa retreat, walking distance from Senggigi Beach
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sheraton Senggigi Beach Resort such as an outdoor pool and a children's pool.

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This beach resort also offers outdoor tennis courts, a 24-hour fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this Senggigi resort.

  • 154 guestrooms or units
  • 3 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 6200 sq ft of conference space
  • 576 sq. m of conference space
  • Built in 1991
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Sheraton Senggigi Beach Resort offers 154 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. 40-inch LED televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and bidets.

This Senggigi resort provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 to 60 for adults and USD 30 to 60 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Bawang Putih Restaurant
  • Kebun Anggrek Restaurant
  • Senja Restaurant

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 6,200 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Raised toilet seat
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 6 buildings
  • Ballroom
  • Banquet hall
  • Built in 1991
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 to 60 for adults and USD 30 to 60 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Senggigi Beach Resort
Sheraton Senggigi Beach
Sheraton Senggigi Beach Resort
Mataram Sheraton
Sheraton Lombok
Sheraton Mataram
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Senggigi Beach Resort Lombok
Mataram Sheraton
Sheraton Senggigi Beach Resort Lombok
Sheraton Mataram
Sheraton Lombok
Sheraton Senggigi Beach
Sheraton Senggigi Beach Resort Resort
Sheraton Senggigi Beach Resort Senggigi
Sheraton Senggigi Beach Resort Resort Senggigi

Frequently asked questions

What is the cancellation policy at Sheraton Senggigi Beach Resort?

Sheraton Senggigi Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Senggigi Beach Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Senggigi Beach Resort on 16 Dec 2024 start from AU$154.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Senggigi Beach Resort?

Yep, Sheraton Senggigi Beach Resort has a free self car park.

Are there any beaches close to Sheraton Senggigi Beach Resort?

Yep, Sheraton Senggigi Beach Resort is a short 4-minute walk from Senggigi Beach.

Is there a spa on site at Sheraton Senggigi Beach Resort?

Yep, there is an onsite spa at Sheraton Senggigi Beach Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sheraton Senggigi Beach Resort have a pool?

Sheraton Senggigi Beach Resort has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

Does Sheraton Senggigi Beach Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sheraton Senggigi Beach Resort?

Sheraton Senggigi Beach Resort features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Sheraton Senggigi Beach Resort a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Senggigi Beach Resort.

Is Sheraton Senggigi Beach Resort family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Senggigi Beach Resort is a hit with families.

Does Sheraton Senggigi Beach Resort serve breakfast?

Yep, buffet brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Sheraton Senggigi Beach Resort?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sheraton Senggigi Beach Resort?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Senggigi Beach Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Senggigi Beach Resort?

No, pets are not allowed.

Sheraton Senggigi Beach Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 340 out of 635 reviews" "
Rating 8 - Good. 219 out of 635 reviews" "
Rating 6 - Okay. 50 out of 635 reviews" "
Rating 4 - Poor. 17 out of 635 reviews" "
Rating 2 - Terrible. 9 out of 635 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property although older style is kept beautifully with there gardens and rooms. Always a friendly smile and hello from all the staff in particular Udin who works in the pool area he was wonderful. Location was great right on the beach and close to waterfalls and elephant park, would not hesitate to return.
Stayed 3 nights in Aug 2024

6/10 Okay

Josie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
It was fine, just fine. Apparently we were upgraded but the room was extremely tired and in much need of a renovation. The location of the room and thin walls meant that we heard everything from our neighbour and anyone going the reception. Also my son’s roll out bed was awful- we paid extra for this and it was so hard and horrible. the beach and the sea were dirty. The pool guys were too busy trying to sell trips to help us find the hard to find sun beds too.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel with exceptional staff
From the moment we checked into the Sheraton to the moment we checked out 5 days later, we enjoyed every minute of our stay. Of course it's an older property and in need of some upgrading of rooms, which it seems they are in the process of doing. The room we had (3122) was near the lobby and the swimming pool as well as Senja Indonesian restaurant, a perfect position with a lovely little terrace with steps leading down to the garden and pool. Check-in was fast and easy and because our room was not quite ready, we were given some vouchers for afternoon tea and either lunch or dinner for the duration of our stay. The food at the Sheraton was very good on the whole, particularly at the Bawang Putih restaurant next to the pool where we had dinner every evening. The service here and at all the restaurants was outstanding. The buffet breakfast was very good but lacked some of the flair that I expected from a Sheraton hotel. The one thing I didn't like was the live piano music that began at 8.30 every morning- I would much rather have a nice quiet breakfast minus the live music. The pool at the Sheraton is perhaps the nicest pool I have seen in Asia in the 40 years I have lived here. It is beautifully maintained and is a joy to swim in. The one criticism I have is that for Senior Citizens and Persons With Disabilities, there are no railings anywhere, particularly at the steps into the pool but elsewhere in the hotel, making it quite hard to get around.
The lovely pool at the Sheraton
The 3 wings of the Sheraton that face onto a garden (Wings 4,5,6)
The outdoor seating area of Senja Indonesian restaurant where they also serve afternoon tea.
A view of the wing of the hotel where our ground floor room was located, very close to the pool and all restaurants.
Stayed 5 nights in Jul 2024

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Erin

Stayed 3 nights in Jun 2024

2/10 Terrible

Teri

Disliked: Cleanliness
They know I told them soooo many problems and did little to make it better. Gave me $25 off of my second night. I had to stay second night because of boat on Monday Would definitely not recommend.
Stayed 1 night in Jun 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay longer.
Overnight stay on way to Gili T. Would love to stay here for a few days. I can not understand why the resort is not busier. Great pool, amazing staff from Karmini at front desk to Aldi at pool bar. Get the dinner package for a few $$$ more, well worth it. Breakfast very good.
Stayed 1 night in Jun 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All goog
Stayed 1 night in Mar 2024

10/10 Excellent

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staff!
Stayed 7 nights in Jan 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Leong

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Excellent exterior, Old and Dated interior
Had stayed here before and rated it 5 stars BUT now though the service is good the room condition is poor. Furniture is in bad condition, wardrobe doors hard to open, shower facilities is not up to a 5 star hotel standard. Yes the swimming pool is still good well maintained, food and staff service are good. Will I stay again if ever I go back to Lombok- no. Unless management renovate the rooms.
See condition of wardrobe
Dated bathroom counter
Zoom in to see how aged the shower is. Can’t even see hot or cold sign
Stayed 3 nights in Feb 2024

10/10 Excellent

KINYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service was exceptional. Housekeeping did remove one of our personal belongings, however, when mentioned to staff, they went above and beyond to retrieve said item and had multiple staff check and confirm that we had received our item. Other than that, we had absolutely no issues and had an incredible stay and commend the staff for their service and can-do attitude.
Stayed 4 nights in Nov 2023

10/10 Excellent

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Sheraton Senggigi! It is a beautiful resort, very family oriented and the staff are so wonderful!
Stayed 8 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, friendly and professional staff, excellent facilities. Highly recommended!
Stayed 14 nights in Aug 2023

8/10 Good

vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very good. We had Tessa drive us to the ferry didn’t rush like the taxi we had to get there. Bathroom could do with updating. Nice room and comfortable bed. Pool and outdoor areas very good. Good breakfast.
Stayed 3 nights in Aug 2023

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Majority of the staff there are excellent, especially Laura and the recreation supervisor. Unfortunately the rooms arent up to Sheraton standard.It was built in 1991, and the rooms havent been refurbised since then.Everything in the room is old, the curtains, wardrobe doors, furniture is that of a 3 star hotel.Extremely poor. Swimming pool excellent, toilets at pool also excellent, its a shame your room isnt the standard of the pool toilet
Stayed 3 nights in Aug 2023

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately, this Hotel didn't match Sheraton standards, rooms date back to the 80s, need full refurbishment, curtains, chairs, cabinets really must go. Majority of staff are very competent, apart from the waiters near the pool, they need guidance, no point standing 35 feet away, just about hiding behind something. Hotel is nearer to the shops compared to other establishments and easy to get around, it does have a nice beach in front of the Hotel, and easy to get the ferry back to mainland. If you have difficulty in walking, do not even consider the Sheraton, there are stairs everywhere, and plenty of them, no elevator in the Hotel at all.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Old furniture and toilet need to upgrade.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ana-Maria

Stayed 2 nights in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with balcony to view pool and beach. Relax in room for afternoon naps, or play on pool, sit by beach with cool drinks and partake in Indonesian food for dinner by the pool. Staff very kind, especially Ayu and desk staff. Massages were available by beach.
Stayed 9 nights in Apr 2023

4/10 Poor

Frederik, Davie

I was very disappointed when I checked in the Afternoon of March 3rd. The woman who assisted me was not very friendly and provided me with a Room as far away from the Hotel / Lobby / Pool as Possible. I asked this same woman on the Night of March 5th to change my Hotel Transportation pickup time from 6:15AM to 7:15AM, due to a Flight Change. Needless to say in spite of a lot of smiling and head nodding, this simple task could not be completed correctly. It is very unlikely many Tourists will return to this Hotel unless they are able to find and train staff to be pleasant and complete simple tasks.

10/10 Excellent

rudy

Stayed 3 nights in Feb 2023

8/10 Good

Gayl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a really lovely stay for 5 nights. The location was great (close to town, right on the beach), absolutely loved the gardens and pool, the food was beautiful (great breakfast buffet with changing menu), restaurants (typical hotel/resort prices) and staff were super friendly, polite, helpful and attentive. While the rooms were nice with clean sheets, comfy bed and good layout I think the bathrooms let them down. Tired and old and not super clean. This hotel has been around since the 90’s and it shows. Senggigi as a whole needs a refresh. Overall, a great hotel for families and relaxing comfy place to spend some time.
Stayed 7 nights in Dec 2022