6/10 Okay
Ana, Sarnia
Travelled with partner
22 Jan 2025
Liked: Staff & service
The location of the property is nice but not when you are a tourist because it is off the Historical area. The parking for the hotel has no sign as to where the hotel parking is, so I ended up parking in the parking area of the mall. You cannot drive to the driveway of the hotel where you normally leave your car for few minutes until you check in. The driveway was blocked with a large flower pot. So, I have to drive around the entire area and ended up in the mall parking. The entrance of the lobby is hard to find as there was no sign. So, I have to walked around the uncovered mall in the heavy rain soaked and wet looking for the entrance and I ended up entering 3 sliding door before I get to the right one. The room is modern, nice and clean. The elevator is impressive and secured. My dilemma is when I checked out, I cannot use the elevator anymore as I was going to the basement parking. I ask the other guest who is on the elevator to press the parking for me but it took me to the 34th floor. So, obviously a guest from the 34th floor had press the button. When I get to the 34th floor, I ask again someone to use their card and press the parking for me, it took me only to the first floor. It happened 2 rounds. I was getting tired and going up and down to the 34th floor. I finally went back to the reception and ask the lady to take me to the parking because I am getting tired, all I want is to go to the parking and get into my car.
Ana
Stayed 1 night in Jan 2025