4/10 Poor
Verified traveller
25 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The only upside to this hotel was the breakfast. There was a wide selection and most of it was good. However, the fruit did not look fresh and one of the plums I picked had moldy spots on it.
We picked this hotel because it is advertised as “dog friendly” though I would categorize it more as dog tolerant. Every hotel I’ve been to in Spain has included a welcome gift for my dog and been friendly welcoming her. This hotel has a long list of restrictions you must sign that says the dog cannot be on the sheets, in the dining area, etc. Like I said, dog TOLERANT, not dog friendly. It’s fine.
The worst part about our stay (which was only one night) was the lack of cleanliness. There was mold around the bathroom sink and a horrible smell in the hallway and room. Also, we had a leak coming from the AC vent that dripped all night, even after we turned it off. We got NO SLEEP. When telling this to the employee at reception, she seemed apologetic but merely said this is what happens sometimes with ACs and made no offer of compensation.
Overall, would not recommend this hotel and we won’t be coming back. Recommendation to management: if your intention is to make money off pet owners, make all areas of your hotel accommodating to dogs and provide water bowls in your lobby or SOMETHING other than just allowing them to be there as long as they follow all your rules. Additionally give your reception guidance on customer service and offering some kind of compensation for when things go bad
Verified traveller
Stayed 1 night in Aug 2024