2/10 Terrible
Robert, Apex
Travelled with family
19 Aug 2024
Liked: Amenities
The room itself was great. You need to be aware that there are multiple properties with the same name, and two of them are right across the street from the cathedral. I chose the first Puerta Catedral that showed up on Google Maps which turned out to be the wrong one. I called the number (there is nobody there to help you after 5:30PM) and the person was not helpful. If she had just said, "We have two properties within 150M of each other, it's possible you are at the wrong location" we could have solved the issue in seconds. Instead there was about 5 minutes of her asking irrelevant questions.
Good hotel, bad customer service. Definitely verify which location you are booked into.
Also, parking is public parking far from the hotel.
Robert
Stayed 1 night in Aug 2024