Ratings based on 415 Verified Reviews

Real reviews from guests who’ve stayed
4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Good Value

Posted 11 Oct. 2024 on Hotels
I found the Hotel to have very friendly, helpful staff and I thought the room was good value for money.
Comment from Hotel Management
11 Oct. 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
3 out of 5
by A verified traveller

Posted 10 Oct. 2024 on Hotels
Pool closed and not even informed about this.
Comment from Hotel Management
11 Oct. 2024 by Anna, Hotel Management
Good Morning,An email was sent to you via Expedia on 28th September 2024 regarding pool closure, because we do not have your private email on our system. Very sorry for the inconvenience caused.Kind Regards,AnnaReception Team
3 out of 5
by A verified traveller

Great location

Posted 10 Oct. 2024 on Hotels
The hotel was in a great location for our needs. The downside was we stayed in room 24 and it smelt awful as we were only there for 2 nights we put up with it. My mother in laws room was fine. I did let reception know. Bar service was slow at time. Food was great especially the breakfast. All.the staff work hard and are friendly.
Comment from Hotel Management
11 Oct. 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception Manager,Best Western Shaftesbury The Royal Chase Hotel.
3 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Expedia
Big rooms comfy bed tired bathroom . Friendly staff good location
Comment from Hotel Management
24 Sep. 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
4 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Hotels
A very pleasant stay at The Royal Chase Hotel Shaftesbury which was ideal for meeting up with family and friends in the area. All the staff were very obliging and helpful and we made good use of the swimming pool. Many thanks again.
Comment from Hotel Management
24 Sep. 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
2 out of 5
by A verified traveller

Posted 16 Sep. 2024 on Expedia
Comment from Hotel Management
16 Sep. 2024 by Emilia, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely, EmiliaReception Team
4 out of 5
by A verified traveller

Posted 5 Sep. 2024 on Hotels
Sadly pool was out of action . Staff were very friendly and helpful. Room was clean and comfortable. We had difficulty getting the shower to run hot but this was solved by running the bat hot tap for a while.
Comment from Hotel Management
5 Sep. 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
5 out of 5
by A verified traveller

Posted 5 Sep. 2024 on Hotels
Comment from Hotel Management
5 Sep. 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
4 out of 5
by A verified traveller

Posted 26 Aug. 2024 on Hotels
Room was fine - comfortable beds (2 singles - 'comfort room'), everything worked, good-sized bathroom. Prefer if different coffee brand used, as Nescafe are unethical (political activities, anti-social finance, likely use of tax avoidance strategies, animal testing, animal rights abuses, a poor approach to climate change and more). My wife's particular concern with them is that they contribute to the unnecessary death and suffering of infants around the world by aggressively marketing baby foods in breach of international marketing standards. Restaurant used for evening meal - good quality and generous portions - and for breakfast. Full Breakfast was '1 of each' - would have quite liked >1 mushroom, egg, bacon etc (perhaps I should have been bold and asked), but it did also include all the continental options too so overall still decent value for full breakfast. Swimming pool was reasonable size and a nice addition (a jacuzzi would have been even better!), but not keen on the very small changing-room, with the urinal just round the corner from the very small square section with bench and shower The spray from the shower and water flow to plug was encroaching on the bench area. Also walls were grey concrete looking - seemed like they needed to have some paint or tiles on to vastly improve the look. Overall, though, recommend the hotel for a good value Sun to Mon stay-over as we explored Shaftesbury and wider area.
Comment from Hotel Management
28 Aug. 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
4 out of 5
by A verified traveller

Posted 22 Aug. 2024 on Hotels
Comment from Hotel Management
24 Aug. 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.