4/10 Poor
B, Japan
14 Apr 2015
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible!
We were on a overnight layover in Shanghai and we booked this hotel since it was close to the airport as indicated on the website. It was not close to the airport. We arrived late at night after a long day of travel, and we were very disappointed that none of the staff could speak English. We tried to communicate through a translating app. The upsetting part was that they didn't know what they were doing, they kept saying the we needed to pay for the room even though we had the a copy of the confirmation saying it was paid for. The whole time we are dealing with the lobby people trying to check in there were two men(staff of the hotel) standing on each side of us not moving making very uncomfortable. We were traveling with two small children and just wanted to get in to a room, because we had a early flight the next morning. After 45 min of trying to communicate with them we finally decide that we needed to leave. As we were walking out one the staff members chased us down and gave us a key to the room. We asked for a nonsmoking room, and we got a smoking room, but we just took it because we had our kids that were just melting down at this point. It was a horrible experience.