Pudong Shangri-La, Shanghai

5.0 star property
Waterfront hotel with 6 restaurants and 2 indoor pools

Photo gallery for Pudong Shangri-La, Shanghai

Exterior
Suite, 2 Single Beds (River Wing Lujiazui Suite) | View from room
Children's theme room
Point of interest
Presidential Suite (Grand Tower)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
The current price is AU$219
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
33 Fu Cheng Road, Pudong, Shanghai, 200120
  • The Bund
    ‪11 min walk‬
  • Shanghai Tower
    ‪12 min walk‬
  • Oriental Pearl Tower
    ‪14 min walk‬
  • Shanghai (PVG-Pudong Intl.)
    ‪44 min drive‬

Room options

Grand Tower Premier 1 King

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Down duvet
Sofa bed - single
Egyptian cotton bed sheets
Premium bedding
  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Tower Premier 2 Twin

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Down duvet
Sofa bed - single
Egyptian cotton bed sheets
Premium bedding
  • 64 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

River Wing Horizon Club Room 2 Twins

Highlights

Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
  • 41 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

River Wing Horizon Bund Room 1 King

Highlights

Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 41 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Grand Tower Horizon Executive 1 King

Highlights

Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Tower Grand Bund View Suite King

Highlights

Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 64 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Grand Tower Skyline Room 1 King

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Down duvet
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

River Wing Horizon Club Room 1 King

Highlights

Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Tower Pearl Bund View Suite King

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 94 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

River Wing Horizon Suite 1 King

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

River Wing Horizon Suite 2 Twins

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 82 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

River Wing Horizon Bund Room 2 Twins

Highlights

Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 41 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

Grand Tower Skyline Room 2 Twins

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Down duvet
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Grand Tower Horizon Premier Suite 2Twins

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 80 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Grand Tower Horizon Premier Bund 1 King

Highlights

Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 54 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Specialty, River Wing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 203 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Presidential Suite (Grand Tower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 201 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Single Beds (Grand Tower Horizon)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Premier Suite, 1 King Bed (Grand Tower, Grand Premier)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
Separate bedroom
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (River Wing Huangpu Suite)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 162 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Single Beds (River Wing Lujiazui Suite)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 162 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Grand Suite (Grand Tower, Diplomat)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
TV
Pillow menu
Premium bedding
  • 148 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Tower Executive Room 1 King

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Down duvet
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Tower Executive Room 2 Twins

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Down duvet
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

River Wing Deluxe Room 1 King

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Down duvet
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

River Wing Deluxe Room 2 Twins

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Down duvet
  • 41 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

River Wing Deluxe Bund View 1 King

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Down duvet
  • 41 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

River Wing Deluxe Bund View 2 Twins

Highlights

Air conditioning
Connecting rooms available
TV
Pillow menu
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Down duvet
  • 41 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

River Wing Deluxe Bund Twin

  • Sleeps 2
  • 2 Single Beds

River Wing Horizon Club King

  • Sleeps 3
  • 1 King Bed

River Wing Horizon Suite King

  • Sleeps 3
  • 1 King Bed

Grand Tower Skyline Twin Room

  • Sleeps 2
  • 2 Single Beds

River Wing B.Duck Component Room

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

River Wing Horizon Bund King

  • Sleeps 3
  • 1 King Bed

River Wing Deluxe King

  • Sleeps 2
  • 1 King Bed

Grand Tower Executive Twin

  • Sleeps 2
  • 2 Single Beds

River Wing Deluxe Twin

  • Sleeps 2
  • 2 Single Beds

Grand Tower B.Duck Family Theme Room

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

River Wing Deluxe Bund King

  • Sleeps 3
  • 1 King Bed

Grand Tower Pearl Bund View Suite King

  • Sleeps 3
  • 1 King Bed

Grand Tower Premier Twin Room

  • Sleeps 2
  • 2 Single Beds

Grand Tower Premier King Room

  • Sleeps 3
  • 1 King Bed

River Wing Octonauts Theme Room

  • Sleeps 3
  • 1 King Bed

Grand Tower Grand Bund View Suite King

  • Sleeps 3
  • 1 King Bed

Grand Tower Horizon Executive King

  • Sleeps 2
  • 1 King Bed

Grand Tower Skyline King

  • Sleeps 2
  • 1 King Bed

Grand Tower Horizon Premier Bund King

  • Sleeps 3
  • 1 King Bed

River Wing Horizon Bund Twin

  • Sleeps 2
  • 2 Single Beds

River Wing Horizon Suite Twin

  • Sleeps 2
  • 2 Single Beds

Grand Tower Executive King

  • Sleeps 2
  • 1 King Bed

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About the area

Shanghai

A luxury stay in Shanghai awaits you at Pudong Shangri-La, Shanghai. Within just a 15-minute stroll, you'll find The Bund and Shanghai Tower. Highlights at this hotel include 6 restaurants, 2 indoor swimming pools and a full-service spa. .A pampering day can include hot stone massages, sports massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, YICAFE, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, outdoor tennis court, Hot tub and steam room. Business amenities include 12 meeting rooms, a conference centre, and a business centre. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also the convenience of limited parking. .Places within a 30-minute walk of this 5-property class Downtown Shanghai hotel include Oriental Pearl Tower and Nanjing Road Shopping District.

What's nearby

  • The Bund - 11 min walk - 1.0 km
  • Shanghai Tower - 12 min walk - 1.0 km
  • Oriental Pearl Tower - 14 min walk - 1.2 km
  • Yu Garden - 5 min drive - 4.3 km
  • Nanjing Road Shopping District - 6 min drive - 4.2 km

Getting around

  • Lujiazui Station - 9 min walk
  • Shanghai South Railway Station - 15 min drive
  • Pudong International Airport (PVG) - 44 min drive

Restaurants

  • ‪桂花楼 - ‬1 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪炉边情谈 - ‬3 min walk
  • ‪Hooters - ‬2 min walk
  • ‪翡翠36酒吧 - ‬3 min walk

About this property

Pudong Shangri-La, Shanghai

Waterfront hotel with 6 restaurants and 2 indoor pools
As a guest of Pudong Shangri-La, Shanghai, you'll find a full-service spa, 2 indoor swimming pools, an outdoor tennis court, and a health club. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, 12 meeting rooms, and limo/town car service are available. A hot tub, a steam room, and multilingual staff are also featured at the luxury Pudong Shangri-La, Shanghai.

This 5-star Shanghai hotel is smoke free.

  • 950 guestrooms or units
  • 36 levels
  • 2 buildings
  • 6 dining venues
  • Conference rooms
  • Built in 1998
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Pudong Shangri-La, Shanghai offers 950 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include hot stone massages, sports massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Malay, Turkish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; CNY 255 for adults and CNY 255 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Gui Hua Lou
  • Jade on 36 Restaurant
  • Sushi by YISEA
  • YICAFE
  • YISEA

Things to do

  • 2 indoor pools
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Steam room

Family friendly

  • 2 indoor pools
  • Children's toys
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • On the waterfront

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 23-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pudong Shangri-La, Shanghai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 255 for adults and from CNY 255 for children
  • A late check-out fee will be charged
  • Rollaway bed fee: CNY 408.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pudong Shangri-La
Pudong Shangri-La Hotel
Pudong Shangri-La Hotel Shanghai
Pudong Shangri-La Shanghai
Shangri-La Pudong
Pudong Shangri La Hotel Shanghai
Pudong Shangri-La Shanghai Hotel Shanghai
Shangri La Shanghai
Pudong Shangri-La East Shanghai Hotel
Pudong Shangri La
Pudong Shangri La, Shanghai
Pudong Shangri La East Shanghai
Pudong Shangri-La, Shanghai Hotel
Pudong Shangri-La, Shanghai Shanghai
Pudong Shangri-La, Shanghai Hotel Shanghai

Frequently asked questions

What is the cancellation policy at Pudong Shangri-La, Shanghai?

Pudong Shangri-La, Shanghai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pudong Shangri-La, Shanghai?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at Pudong Shangri-La, Shanghai on 6 Apr 2025 start from AU$219.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pudong Shangri-La, Shanghai?

Onsite parking is limited.

Is there a spa on site at Pudong Shangri-La, Shanghai?

Yep, there is an onsite spa at Pudong Shangri-La, Shanghai. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Pudong Shangri-La, Shanghai have a pool?

Pudong Shangri-La, Shanghai has 2 indoor swimming pools. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at Pudong Shangri-La, Shanghai?

Pudong Shangri-La, Shanghai features 2 indoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Pudong Shangri-La, Shanghai a romantic place to stay?

1 hot tub and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Pudong Shangri-La, Shanghai.

Does Pudong Shangri-La, Shanghai serve breakfast?

Yeah, buffet breakfast is served weekdays between 6:00 AM and 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Pudong Shangri-La, Shanghai?

No, Pudong Shangri-La, Shanghai does not offer an airport shuttle service.

Is there a bar or restaurant at Pudong Shangri-La, Shanghai?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pudong Shangri-La, Shanghai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Pudong Shangri-La, Shanghai?

No, pets and service animals are not allowed.

Pudong Shangri-La, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 520 out of 834 reviews
Rating 8 - Good. 199 out of 834 reviews
Rating 6 - Okay. 66 out of 834 reviews
Rating 4 - Poor. 27 out of 834 reviews
Rating 2 - Terrible. 22 out of 834 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ping-Ya

Stayed 3 nights in Aug 2024

10/10 Excellent

George, Westlake

Stayed 3 nights in Nov 2024

10/10 Excellent

Queenie Chung Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite but easily accessible area, metro station is in proximity. Room is spacious, clean and cozy, we were even able to enjoy the splendid night view of Wai Tang from our room.
Stayed 3 nights in Dec 2024

10/10 Excellent

JOO TECK

Liked: Amenities
Good experience and staff are friendly
Stayed 1 night in Dec 2024

10/10 Excellent

WAI MUI

Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Very nice hotel perfectly located near the boardwalk, restaurants, shopping center, and nearby metro station.
Stayed 2 nights in Dec 2024

8/10 Good

Boon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Give but need improve hotel
Hotel seem old, the carpet also look long period haven't change. Overall is nice to stay include good breakfast, but the bath door design the shower head all get minor point, door why open outward, the floor all wet after taken bath, hand shower, at super low, design for kids? Another Shower head never check, the water flow very bad
Stayed 2 nights in Dec 2024

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
During my stay around 13 December 2024, I had the pleasure of interacting with two housekeepers on the 17th floor whose service were truly commendable. Their names were 牟爱红 and 刘丽. They were warm, sincere, and attentive—small gestures, like offering me a bottle of water when I returned to my room in the late afternoon, truly stood out. Their positive demeanour and genuine smiles made my experience much more pleasant. Unfortunately, this level of service did not extend to the front desk and entrance staff. The front desk interactions felt rushed, with a cold tone that lacked genuine hospitality. An example was the front desk staff on 14 December who handed me the names of the exemplary housekeepers, highlighting the inconsistency in service. At the entrance, the service appeared inconsistent and unprofessional. The staff seemed hesitant to assist unless the situation demanded it, often waiting until a guest was almost out of the car before approaching to open the door. Moreover, I couldn’t help but notice preferential treatment for guests arriving in luxury vehicles, as the staff were noticeably quicker to assist in those cases. As a guest, I expected a consistent standard of service that reflects the hotel’s reputation, regardless of the mode of arrival or the guest’s attire. It’s disappointing to see such disparities in service quality within the same establishment.

10/10 Excellent

Harkirat

Business traveller
Liked: Amenities
Excellent location, malls, food place
Stayed 3 nights in Dec 2024

8/10 Good

DUAN HANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view
Stayed 4 nights in Nov 2024

10/10 Excellent

Kathleen, Waterford

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay! The management and staff were amazing! So helpful and accommodating!
Stayed 3 nights in Dec 2024

6/10 Okay

Xiang

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Nevtaj

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

PARVIZ

Stayed 2 nights in Nov 2024

10/10 Excellent

Torunn

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Love staying at this hotel! Enjoy walking along the river in the morning in the park nearby and enjoying the famous night light views! The hotel is excellent and I feel very safe!
Stayed 3 nights in Nov 2024

10/10 Excellent

Carlos, Miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Close to train station. Very convenient
Stayed 2 nights in Nov 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Castle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central of Shanghai. The hotel is beautiful, sits right on the river with beautiful window view and close to many shopping centers and restaurants. Stuff was super nice and helpful. They even have umbrellas to loan out for free on the raining days. The Sisea sushi was excellent, so does the buffet.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome property with great views of the Bund
Stayed 3 nights in Nov 2024

10/10 Excellent

Steve

Stayed 1 night in Oct 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself was quite pleasant. However, the breakfast area can become overcrowded, making it difficult to find a seat.
Stayed 1 night in Oct 2024

10/10 Excellent

John, San Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, walking distance to Riverside walking.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bee Leng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay. Staff are very nice and polite. A very nice place to stay .
Stayed 1 night in Oct 2024