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Sheraton Shanghai Waigaoqiao Hotel

4.5 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Sheraton Shanghai Waigaoqiao Hotel

Exterior
3 restaurants, lunch, dinner served; international cuisine
View from room
Lobby
Minibar, in-room safe, desk, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pool
  • Room service
  • 24/7 front desk
The current price is AU$125
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
28 Jilong Road, Waigaoqiao Bonded Area, Shanghai, Shanghai, 200131
  • Waigaoqiao Free Trade Zone
    ‪3 min drive‬
  • The Bund
    ‪18 min drive‬
  • Oriental Pearl Tower
    ‪20 min drive‬
  • Shanghai (PVG-Pudong Intl.)
    ‪35 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Shower/bath combination
Private bathroom
Bathrobes
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Harbour View

View from room

Room, 2 Double Beds, Harbour View

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Shower/bath combination
Private bathroom
Bathrobes
  • 46 sq m
  • Harbour view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Harbour View

View from room

Room, 1 King Bed, Harbour View

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Shower/bath combination
Private bathroom
Bathrobes
  • 46 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

View from room

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Shower/bath combination
Private bathroom
Bathrobes
  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

View from room

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Shower/bath combination
Private bathroom
Bathrobes
  • 46.3 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Shower/bath combination
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

View from room

Executive Room, 2 Double Beds

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

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About the area

Shanghai

A luxury stay in Shanghai awaits you at Sheraton Shanghai Waigaoqiao Hotel. You'll be 2.3 km (1.5 mi) from Waigaoqiao Free Trade Zone and 4.5 km (2.8 mi) from Huangpu River. Highlights at this hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Shine SPA can include massages along with access to the sauna. The restaurant, Bay Leaf, serves international cuisine. Lobby Lounge is the hotel's own lobby lounge. Enjoy the gym and sauna as well as access to a playground. Business amenities include meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. There's also self parking, along with the convenience of a free theme park shuttle. .Attractions within a 20-minute drive of this 4.5-property class Pudong hotel include The Bund and Shanghai Tower.

What's nearby

  • Waigaoqiao Free Trade Zone - 3 min drive - 2.5 km
  • Fudan Univeristy - 12 min drive - 12.6 km
  • The Bund - 18 min drive - 19.0 km
  • Oriental Pearl Tower - 20 min drive - 20.3 km
  • Nanjing Road Shopping District - 21 min drive - 22.2 km

Getting around

  • Jilong Road Station - 5 min walk
  • Nanxiang North Railway Station - 24 min drive
  • Pudong International Airport (PVG) - 35 min drive

Restaurants

  • ‪星巴克 - ‬8 min walk
  • ‪上海富豪会展公寓酒店 - ‬8 min walk
  • ‪梓亭 - ‬7 min walk
  • ‪谭火锅 - ‬13 min walk
  • ‪星巴克 - ‬8 min walk

About this property

Sheraton Shanghai Waigaoqiao Hotel

Luxury hotel with 3 restaurants and full-service spa
Sheraton Shanghai Waigaoqiao Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A sauna, spa services, and multilingual staff are also featured at the luxury Sheraton Shanghai Waigaoqiao Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4.5-star Shanghai hotel is smoke free.

  • 1 building
  • 451 guestrooms or units
  • 51 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2012
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers for purchase
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
Sheraton Shanghai Waigaoqiao Hotel offers 451 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 47-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Shine SPA has 7 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, 475 reviews
The price is AU$120
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free theme park shuttle
  • Parking on site (CNY 56 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: CNY 208 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Bay Leaf
  • Lobby Lounge
  • Miyabi
  • Yue

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Free theme park shuttle
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 7 treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 47-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Shanghai Waigaoqiao Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 208 per person
  • Airport shuttle fee: CNY 500 per vehicle (one-way)
  • Self-parking fee: CNY 56 per day
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shanghai Sheraton Waigaoqiao Hotel
Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao Hotel
Sheraton Waigaoqiao
Sheraton Waigaoqiao Hotel
Waigaoqiao
Waigaoqiao Hotel
Waigaoqiao Shanghai
Sheraton Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao Hotel Hotel
Sheraton Shanghai Waigaoqiao Hotel Shanghai
Sheraton Shanghai Waigaoqiao Hotel Hotel Shanghai

Frequently asked questions

What is the cancellation policy at Sheraton Shanghai Waigaoqiao Hotel?

Sheraton Shanghai Waigaoqiao Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Shanghai Waigaoqiao Hotel?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Sheraton Shanghai Waigaoqiao Hotel on 4 Apr 2025 start from AU$124.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Shanghai Waigaoqiao Hotel?

Yep, Sheraton Shanghai Waigaoqiao Hotel has a self car park for CNY 56 per day.

Is there a spa on site at Sheraton Shanghai Waigaoqiao Hotel?

Yep, Shine SPA is available for guests. It has a steam room and a sauna. You'll enjoy services like massages.

Does Sheraton Shanghai Waigaoqiao Hotel have a pool?

Sheraton Shanghai Waigaoqiao Hotel has an indoor pool.

What luxury perks are available at Sheraton Shanghai Waigaoqiao Hotel?

Sheraton Shanghai Waigaoqiao Hotel features a full-service spa, a health club and an indoor pool.

Is Sheraton Shanghai Waigaoqiao Hotel family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Shanghai Waigaoqiao Hotel is a hit with families.

Does Sheraton Shanghai Waigaoqiao Hotel serve breakfast?

Yep, buffet breakfast is offered daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Sheraton Shanghai Waigaoqiao Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Shanghai Waigaoqiao Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Shanghai Waigaoqiao Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Shanghai Waigaoqiao Hotel?

No, pets and service animals are not allowed.

Sheraton Shanghai Waigaoqiao Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 69 out of 136 reviews
Rating 8 - Good. 46 out of 136 reviews
Rating 6 - Okay. 10 out of 136 reviews
Rating 4 - Poor. 8 out of 136 reviews
Rating 2 - Terrible. 3 out of 136 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

YING

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

2/10 Terrible

YING

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has No air conditioning, no air exchange. Window has to be opened to get fresh air. Once window opened it's very noisy day and night because close to port. Shocked for the name of Sheraton.
Stayed 1 night in Apr 2024

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Modern hotel
This is a great hotel and very modern. The rooms were spacious and very comfortable. The wifi was not good at all but it never is in China.
Stayed 3 nights in Oct 2023

10/10 Excellent

Yijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Xing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Luthfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with a city view
Room was nice and clean. Beautiful city view among business district.
Stayed 2 nights in Aug 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Family
Great Hotel. 100% Family friendly.
Stayed 2 nights in Jun 2019

6/10 Okay

Renuka D.

Not good
Stayed 1 night in Mar 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in the Free Trade Zone; close to line 6 of Shanghai Metro
Stayed 1 night in Nov 2018

4/10 Poor

Susan, Boston

Liked: Cleanliness, room comfort
Disliked: Staff & service
The concierge staff was not very helpful. My colleague's luggage was lost and we could not get helpful advice on where to shop for replacement clothes. The Bay Leaf Café food was dreadful.
Stayed 2 nights in Oct 2018

10/10 Excellent

ILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for business stay
Solid choice if you are in the area on business. Clean, comfrtable and the breakfast is good. Probably less optimal if you are in Shanghai for sightseeing - it is quite far from the city center.
Stayed 1 night in Oct 2018

4/10 Poor

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer Service at it’s worst
We booked this hotel on the pretense of a shuttle being provided for a Disney Trip we have been planning. We found out once we arrived that there was not shuttle and the airport service they offer costs more than hailing a taxi yourself. The hotel is almost an hour away from anything in the city or Disney so it was not feasible for us to stay there without these amenities as the time and money was more than we planned for. The hotel staff had no solutions to the problem and acted like they really didn’t care. She said no we don’t offer those things. We stayed only one night because it was so late by the time we arrived. I said we would only be staying one night if our reservation and the lady at the desk said ok you will not be refunded. Customer service was not at its best here and yes I understand what Hotels.com says about cancellation and refunds but I expected a lot more from a Sheraton hotel. I would not recommend this hotel if you’re hoping to enjoy the city of Shanghai or Disneyland.
Stayed 3 nights in Sep 2018

10/10 Excellent

Ronald, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property, but the location was farther from the Airport than I thought.
Stayed 1 night in Jun 2018

10/10 Excellent

Deelicious, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Just perfect, couldnt fault it. Fabulous modern room, best night sleep ever! Staff friendly and helpful. Convierge exvellent.
Stayed 1 night in Jul 2018

10/10 Excellent

Inessoriaqua, Tucuman,Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel , far from de City Center
This is a beautiful hotel, but it is far from de City Center. Nice Reception staff
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
I was impressed with good services by the Hotel GM, Alex by taking care of my luggages to the room when I checked in after midnight with no doorman available. The room is great, nice size and comfortable.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comtable hotel at reasonable price
Gym, Jacuzzi, swimming facilities are at good standard at this price. I m pretty satisfy with this quality of hotel. Thankyou Sheraton.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service! Comfortable and spacious room! Nice views from room.
Stayed 1 night in Mar 2018

10/10 Excellent

Wilcox

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a wonderful experience and stay
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we just checked in on the first day found an apple charger on the desk. After we went out to eat and came back it was gone. The cleaning staff snuck in and took it, when we are not in the room but we still had the card key in the room (shows occupied). The staff tried to take it for her own gain, this is a serious security problem I really hope no one else loose anything in the room. So we called up the manager told them the situation, they apologized sincerely and gave us fruit basket as gratitude. I have to say this is hotel is relatively new, but the build quality is not very good. The public bathroom even missing locks at the toilets. Far away from city center, but for business is good.
Stayed 3 nights in Oct 2017