Ratings based on 306 Verified Reviews
Real reviews from guests who’ve stayed
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 5 Oct. 2024 on Expedia
by A verified traveller from Hoboken
Posted 21 Sep. 2024 on Expedia
Opulent property in a great location. Room has some dated items (fax machine, printer) but overall lovely.
Staff was exceptional. Concierge Danny was a gem helping us to secure tickets to Disney and was so patient working through challenges.
Spa staff and spa experience was top tier. Great experience!
Comment from Hotel Management
23 Sep. 2024 by Jeff Kwok, Hotel Management
Dear Lisa,I would like to thank you for taking the time to write and share your comments following your recent stay at The Peninsula Shanghai. It is great to know that you had a pleasant stay with us. In particular, I very much appreciate your kind words about the location, the room, the spa experience and the overall service having been positive. I will personally ensure the team receives your comments and I am sure they will be delighted. We are very proud of our dedicated employees such as Danny who make every efforts to ensure that, our guests are well taken care of with personalised service and genuine warmth. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future.Jeff KwokHotel ManagerThe Peninsula Shanghai
by A verified traveller
Posted 12 Sep. 2024 on Expedia
by A verified traveller
Posted 17 Jul. 2024 on Expedia
Great location,
by A verified traveller
Posted 30 Jun. 2024 on Travelocity
by A verified traveller
Posted 17 Jun. 2024 on Expedia
Just the most incredible top notch hotel stay. The hotel is perfect. The staff are amazing. Just a dream stay!!
Comment from Hotel Management
17 Jun. 2024 by Jeff Kwok, Hotel Management
Dear Lindsey,Thank you for staying with us at The Peninsula Shanghai. We are delighted to learn that your recent stay with us was up to your satisfaction. Your kind compliments about the hotel and the staff are much appreciated. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future.Kindest Wishes,
by A verified traveller
Posted 9 Jun. 2024 on Expedia
by A verified traveller
Posted 1 Jun. 2024 on Expedia
Amazing large luxurious rooms, staff very nice, security high, location best for skyscraper view no question at the beginning of the bund
by A verified traveller
Posted 6 Mar. 2024 on Hotels
by A verified traveller
Posted 18 Dec. 2023 on Expedia
The service was poor compared to the rate we paid for the stay.