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The Ritz-Carlton Shanghai, Pudong

5.0 star property
Luxury hotel connected to a shopping centre in Shanghai with 4 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Ritz-Carlton Shanghai, Pudong

2 indoor pools, open 7:00 AM to 9:00 PM, pool loungers
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Club City Lights View Twin Room | Lounge
Executive lounge
View from room

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Spa
  • 24/7 front desk
  • Air conditioning
The price is AU$534
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Shanghai IFC, 8 Century Ave, Lujiazui, Pudong, Shanghai, Shanghai, 200120
  • Shanghai World Financial Center
    1 min walk
  • Isola
    2 min walk
  • Lujiazui Station
    9 min walk
  • Shanghai (SHA-Hongqiao Intl.)
    38 min drive

Room options

View all photos for Club Bund View King Room

View from room

Club Bund View King Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Pearl Tower King Room

View from room

Club Pearl Tower King Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club City Lights View Twin Room

1 bedroom, down duvets, in-room safe, desk

Club City Lights View Twin Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Pearl Tower Twin Room

1 bedroom, down duvets, in-room safe, desk

Club Pearl Tower Twin Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 52 sq m
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

View from room

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Separate bedroom
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Bund View Twin Room

View from room

Club Bund View Twin Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 75 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

View from room

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Separate bedroom
  • 64 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

View from room

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Separate bedroom
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Room

1 bedroom, down duvets, in-room safe, desk

Club Deluxe Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Panoramic Suite

Club Panoramic Suite | Living room

Club Panoramic Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Ritz-Carlton Suite

The Ritz-Carlton Suite

The Ritz-Carlton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 410 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Pearl Tower View Suite

Pearl Tower View Suite

Pearl Tower View Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 75 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite

Carlton Suite

Carlton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 105 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Tower

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Tower

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Separate bedroom
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Chairman Suite

Chairman Suite

Chairman Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 410 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Pearl Bund View Suite

Pearl Bund View Suite

Pearl Bund View Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 95 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio

View from room

Club Studio

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club City Lights View King Room

1 bedroom, down duvets, in-room safe, desk

Club City Lights View King Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Mandarin Oriental Pudong, Shanghai

Pool
Hot tub
Spa
Parking included
4.7 out of 5, Exceptional, (415)
The price is AU$447
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Mandarin Oriental Pudong, Shanghai

About the area

Shanghai

The Ritz-Carlton Shanghai, Pudong puts you in the heart of Shanghai, connected to a shopping centre and within a 20-minute stroll of Pudong Riverside Promenade and Park and Super Brand Mall. Highlights at this luxury hotel include 4 restaurants, 2 indoor swimming pools and 2 bars/lounges. .A day of pampering can include massages and facials. The restaurant, 意味轩意大利餐厅, serves Italian cuisine and is open for breakfast, brunch, lunch and dinner. Flair 屋顶餐厅酒吧 is the hotel's own rooftop bar, serving drinks along with dinner. Enjoy the 24-hour gym, Hot tub, sauna and pool loungers. 27297 square feet (2536 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .Places within a 15-minute walk of this 5-property class Downtown Shanghai hotel include Jin Mao Tower and Lujiazui Jingting.

What's nearby

  • Shanghai Tower - 8 min walk
  • Jin Mao Tower - 8 min walk
  • The Bund - 12 min walk
  • Oriental Pearl Tower - 15 min walk
  • Yu Garden - 5 min drive

Getting around

  • Lujiazui Station - 9 min walk
  • Shanghai South Railway Station - 15 min drive
  • Hongqiao International Airport (SHA) - 38 min drive

Restaurants

  • ‪Isola - ‬2 min walk
  • ‪Kobachi - ‬1 min walk
  • ‪Flair Rooftop - ‬2 min walk
  • ‪星巴克 - ‬2 min walk
  • ‪Aura - ‬2 min walk

About this property

The Ritz-Carlton Shanghai, Pudong

Luxury hotel connected to a shopping centre in Shanghai with 4 restaurants
The Ritz-Carlton Shanghai, Pudong offers its guests 2 indoor swimming pools, Access to hot tub, a sauna, and a 24-hour fitness centre. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 27297 square feet (2536 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury The Ritz-Carlton Shanghai, Pudong. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

This Art Deco Shanghai hotel is smoke free.

  • 285 guestrooms or units
  • 18 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 27297 sq ft of conference space
  • 2536 sq. m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Coffee shop
The Ritz-Carlton Shanghai, Pudong offers 285 air-conditioned accommodations with espresso makers and a safe. Beds feature down duvets. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and facials.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Parking on site (CNY 112 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 265 for adults and CNY 133 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Aura 大堂酒廊及爵士吧
  • Flair 屋顶餐厅酒吧
  • 意味轩意大利餐厅
  • 金轩中餐厅

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Indoor pool (guest access)
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • 2 indoor pools
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 27,297 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • On a river
  • Pool loungers
  • Terrace

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Guests are required to present valid QR health and travel codes at check-in; or, present a certificate of quarantine.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton Shanghai, Pudong

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 265 for adults and from CNY 133 for children
  • Self-parking fee: CNY 112 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash and mobile payments. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ritz-Carlton Hotel Shanghai Pudong
Ritz-Carlton Shanghai Pudong
Shanghai Pudong Ritz-Carlton
Ritz-Carlton Shanghai Pudong Hotel
The Ritz Carlton Shanghai Pudong
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
The Ritz-Carlton Shanghai, Pudong Hotel
The Ritz-Carlton Shanghai, Pudong Shanghai
The Ritz-Carlton Shanghai, Pudong Hotel Shanghai

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton Shanghai, Pudong?

The Ritz-Carlton Shanghai, Pudong offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton Shanghai, Pudong?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Shanghai, Pudong on 5 Jan 2025 start from AU$534.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton Shanghai, Pudong?

Yep, The Ritz-Carlton Shanghai, Pudong has a self car park for CNY 112 per night.

Is there a spa on site at The Ritz-Carlton Shanghai, Pudong?

There's no onsite spa, but this property does offer services like facials.

Does The Ritz-Carlton Shanghai, Pudong have a pool?

The Ritz-Carlton Shanghai, Pudong has 2 indoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at The Ritz-Carlton Shanghai, Pudong?

The Ritz-Carlton Shanghai, Pudong features 2 indoor pools, 1 hot tub and 4 restaurants. All guestrooms come with 24-hour room service and espresso makers.

What makes The Ritz-Carlton Shanghai, Pudong a romantic place to stay?

1 hot tub and a Michelin-starred restaurant , as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton Shanghai, Pudong.

Is The Ritz-Carlton Shanghai, Pudong family-friendly?

You bet! With amenities such as 2 indoor pools and laundry facilities, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton Shanghai, Pudong is a hit with families.

Does The Ritz-Carlton Shanghai, Pudong serve breakfast?

You bet, buffet breakfast is offered on weekdays from 7:00 AM to 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton Shanghai, Pudong?

No, The Ritz-Carlton Shanghai, Pudong does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton Shanghai, Pudong?

Yep, you can grab a meal at The Ritz-Carlton Shanghai, Pudong's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at The Ritz-Carlton Shanghai, Pudong?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton Shanghai, Pudong?

No, pets and service animals are not allowed.

The Ritz-Carlton Shanghai, Pudong Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 337 out of 449 reviews" "
Rating 8 - Good. 74 out of 449 reviews" "
Rating 6 - Okay. 21 out of 449 reviews" "
Rating 4 - Poor. 7 out of 449 reviews" "
Rating 2 - Terrible. 10 out of 449 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel . Lovely helpful staff. Great rooms , comfy bed. Excellent breakfast buffet. Room cleaner Jane was excellent. Lots of little extra touches I didn’t use the fitness center or pool but they look amazing. I did go for 2 runs - the concierge team can offer you a running map ( not really needed) and cold water and towels on your return . A great treat . Can’t wait to come back
Stayed 2 nights in Sep 2024

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite hotel and amazing people. Club Lounge is perfect. Will recommend Ritz-Carlton Shanghai to all our friends.
Stayed 4 nights in Sep 2024

8/10 Good

Sammi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view and great amenities! However, the check-in process was absolutely horrendous. We booked Oriental Pearl view room, and they DOWNGRADED US to partial view room. We asked why downgraded us?? (This is just too ridiculous that we couldn’t believe it), the lady simply told us that because the room we booked wasn’t ready yet- it was 4:30pm already when we checked in… We insisted that we want the room we booked. She had us to sit at the lobby (didn’t comp any coffee/water), told us it should take 20 min for the room to be ready. Turned out we waited for almost an hour.
Stayed 1 night in Sep 2024

10/10 Excellent

Chen I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, the view of the Bund and Pearl tower was gorgeous and the amenities in the room were top notch. Had a very enjoyable stay - will come again.
Stayed 2 nights in Sep 2024

10/10 Excellent

MEI KUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
方便
Stayed 4 nights in Sep 2024

6/10 Okay

sep

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Too many ladies supporting for the elevator. But too less for room service.
Stayed 5 nights in Sep 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Aug 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ekarat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Winnie

Travelled with family
Liked: Cleanliness
Nice hotel. We asked two beds but end up with one bed room. It is too small under the rate we pay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a great place with great staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel personnel are professional, they attended all my needs in a timely manner. I had a pleasant stay.
Stayed 4 nights in Jul 2024

10/10 Excellent

thanean

Stayed 5 nights in Jun 2024

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Ilya

Travelled with group
Liked: Amenities, property conditions & facilities
Amazing view
Stayed 4 nights in May 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is absolutely perfect . The staff was amazing , every single member went beyond a perfect service .
Stayed 2 nights in May 2024

10/10 Excellent

Butler-Tjepkema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

GARY HAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

mansour

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay and nice restaurants
Stayed 6 nights in Apr 2024

10/10 Excellent

GARY HAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Stayed 1 night in May 2024

10/10 Excellent

Jose

Stayed 1 night in Apr 2024

10/10 Excellent

Amir, RICHMOND HILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ruben

Stayed 4 nights in Apr 2024