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Iberotel Palace - Adults Friendly 16 Years Plus

5.0 star property
Adults-only beachfront hotel
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberotel Palace - Adults Friendly 16 Years Plus

Front of property
View from property
Exterior
Indoor pool, 2 outdoor pools, open 8 AM to 6 PM, pool umbrellas
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Parking included
    Parking included
  • Pool
    Pool

Explore the area

Map
Sharm el Maya Bay, Sharm El Sheikh, South Sinai Governorate
  • Sharm Old Market
    4 min walk
  • Sharm Old Town
    5 min walk
  • Terrazzina Beach
    8 min walk
  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    23 min drive

Room options

View all photos for Superior Room, Sea View (Queen or Twin Bed)

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room, Sea View (Queen or Twin Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Bathrobes
Bidet
  • 36 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 1 Single Bed

View all photos for Royal Suite, 1 King Bed, Sea View

Royal Suite, 1 King Bed, Sea View

Royal Suite, 1 King Bed, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 153 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Queen Bed, Garden View

Executive Suite, 1 Queen Bed, Garden View

Executive Suite, 1 Queen Bed, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 85 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed (Sea & Pool View)

Junior Suite, 1 Queen Bed (Sea & Pool View)

Junior Suite, 1 Queen Bed (Sea & Pool View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 52 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, Sea View (Queen or Twin Bed)

Executive Suite, Sea View (Queen or Twin Bed)

Executive Suite, Sea View (Queen or Twin Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 75 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 1 Single Bed

View all photos for Superior Room, Partial Sea View (Queen or Twin Bed)

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room, Partial Sea View (Queen or Twin Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Bathrobes
Bidet
  • 36 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed OR 1 Single Bed

View all photos for Superior Room, Garden View (Queen or Twin Bed)

Superior Room, Garden View (Queen or Twin Bed)

Superior Room, Garden View (Queen or Twin Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Bathrobes
Bidet
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 Single Bed

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About the area

Sharm El Sheikh

A luxury stay in Sharm El Sheikh awaits you at Iberotel Palace - Adults Friendly 16 Years Plus. Within a short 5-minute stroll, you'll find Sharm Old Market and Sharm Old Town. Highlights at this all-inclusive hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at MividaSpa can include massages along with access to the sauna. The buffet restaurant, La Coupole, serves international cuisine and is open for breakfast, lunch and dinner. Papagallo Lobby Bar is the hotel's own lobby lounge. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Sharm El Sheikh hotel, attractions include Naama Bay and Domina Coral Bay Congress Centre.

What's nearby

  • Sharm Old Market - 4 min walk - 0.4 km
  • Sharm Old Town - 5 min walk - 0.4 km
  • Aqua Blue Water Park - 3 min drive - 2.7 km
  • Ras um Sid - 5 min drive - 3.6 km
  • Hadaba Beach - 14 min drive - 3.3 km

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 23 min drive

Restaurants

  • ‪T2 - ‬3 min drive
  • ‪مطعم أبوعلي - ‬6 min walk
  • ‪قهوة المواردي - ‬9 min walk
  • ‪كشري السلام - ‬4 min walk
  • ‪Наша Точка - ‬3 min drive

About this property

Iberotel Palace - Adults Friendly 16 Years Plus

Adults-only beachfront hotel
Iberotel Palace - Adults Friendly 16 Years Plus is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Iberotel Palace - Adults Friendly 16 Years Plus, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers outdoor tennis courts, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Sharm El Sheikh hotel.

  • 263 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
  • Bar by the pool
Iberotel Palace - Adults Friendly 16 Years Plus offers 263 accommodations with minibars and a safe. Rooms open to balconies. 43-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and bidets. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa, MividaSpa. Services include massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ali Baba
  • Blue Marine Restaurant
  • La Coupole
  • Papagallo Lobby Bar
  • Toscana

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note that as per the regulations of the Egyptian Ministry of Tourism, travelers who are not citizens of Egypt must pay in non-Egyptian currency. Non-citizens with proof of residency in Egypt may pay in local currency with a money exchange receipt from a local registered bank or FX exchange route.
Guests will receive an email from the property with reservation deposit payment instructions within 24 hours of booking. Payment is made via a secure link and due within 24 hours of receiving the email.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberotel Palace - Adults Friendly 16 Years Plus

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of COVID-19 Protocol (Jaz Hotel Group)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Protocol (Jaz Hotel Group) guidelines.

We should mention

  • Pool access available from 8 AM to 6 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberotel Palace
Iberotel Palace Hotel
Iberotel Palace Hotel Sharm el Sheikh
Iberotel Palace Sharm el Sheikh

Frequently asked questions

What is the cancellation policy at Iberotel Palace - Adults Friendly 16 Years Plus?

Iberotel Palace - Adults Friendly 16 Years Plus offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Iberotel Palace - Adults Friendly 16 Years Plus?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Iberotel Palace - Adults Friendly 16 Years Plus on 8 Dec 2024 start from AU$279.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Iberotel Palace - Adults Friendly 16 Years Plus?

Yep, Iberotel Palace - Adults Friendly 16 Years Plus has a free self car park.

Are there any beaches close to Iberotel Palace - Adults Friendly 16 Years Plus?

Yep, Iberotel Palace - Adults Friendly 16 Years Plus is a short 8-minute walk from Terrazzina Beach. Fun beach activities include volleyball and snorkelling.

Is there a spa on site at Iberotel Palace - Adults Friendly 16 Years Plus?

Yep, MividaSpa is available for guests. It has a steam room and a sauna. You'll enjoy services like massages.

Does Iberotel Palace - Adults Friendly 16 Years Plus have a pool?

Iberotel Palace - Adults Friendly 16 Years Plus has 2 outdoor swimming pools and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 6 PM.

What luxury perks are available at Iberotel Palace - Adults Friendly 16 Years Plus?

Iberotel Palace - Adults Friendly 16 Years Plus features a private beach, 2 outdoor pools and a full-service spa.

What makes Iberotel Palace - Adults Friendly 16 Years Plus a romantic place to stay?

Beachfront dining and a private beach, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberotel Palace - Adults Friendly 16 Years Plus.

Is Iberotel Palace - Adults Friendly 16 Years Plus family-friendly?

No, Iberotel Palace - Adults Friendly 16 Years Plus is an adults-only property.

Does Iberotel Palace - Adults Friendly 16 Years Plus serve breakfast?

Yep, free buffet brekkie is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Iberotel Palace - Adults Friendly 16 Years Plus?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Iberotel Palace - Adults Friendly 16 Years Plus?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberotel Palace - Adults Friendly 16 Years Plus?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Iberotel Palace - Adults Friendly 16 Years Plus?

No, pets and service animals are not allowed.

Iberotel Palace - Adults Friendly 16 Years Plus Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 89 out of 153 reviews" "
Rating 8 - Good. 47 out of 153 reviews" "
Rating 6 - Okay. 11 out of 153 reviews" "
Rating 4 - Poor. 4 out of 153 reviews" "
Rating 2 - Terrible. 2 out of 153 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

mirvat

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Monica

Stayed 3 nights in Jul 2024

10/10 Excellent

Sameh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with good facilities and very helpful staff
Stayed 7 nights in Jul 2024

6/10 Okay

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
2nd time blues
2nd time at this hotel and just not as good as last time 1st off despite requesting the same room as last time didn’t get this and to top it off put us in a room with twin beds Room changed on day 2 but still not ground floor Room cleaning has been dia no sculptures bed sheets too small for bed and beach towels not changed as they were changed at 4pm yet you can stay on the beach or in the pool until 6 Pillows left on floor and dirty glasses by beds The food seems to be of a lesser quality lots of chicken and kofta and as for the wine all I can say is paint stripper The staff are excellent but little things like lack of beach service and now water bottles not available only glasses of water which they struggle generally with glasses god knows who this will work. The above comments have left me seriously considering if I would return !
Stayed 10 nights in Jun 2024

10/10 Excellent

Arif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super efficient professional and friendly staff who truly go above and beyond to ensure your holiday to to the maximum satisfaction, shame the staffs work ethics are not as prevalent at home. The dining experiances at Tuscana & Ali Baba restaurants are amazing along with the cocktails and food add further enhancements to a wonderful value for money holiday, the general manager and customer relations are always walking around should you wish to raise any issue and they re approachable and will take action and not fob you off. Overall rooms excellent, service and staff exceptional and fantastic value for money, you will find it hard to better this adult only hotel for 16 years old and over, see you all soon.
Stayed 8 nights in Jun 2024

10/10 Excellent

Oxana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful territory, spacious rooms, delicious food, beach is amazing with enough chairs for everyone. Can't wait to come back next year
Stayed 5 nights in May 2024

10/10 Excellent

Arif

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, super friendly staff that go above and beyond to ensure you have a fabulous holiday, nothing is to much trouble, even though the mostly young staff who work 14 hour shifts always remain polite, friendly and smiley. The beach bar is amazing, I have attached a photo of Mr Sayeds and Mr Samehys amazing team. Hana and Islam buzz about non stop serving drinks, Hana also does an amazing dance on birthdays and special occasions, so prepare to be pounced ha. From burgers, pizzas, hotdogs and fish and chips and even healthy salad options, brilliant work guys, thank you so so much. The Ali Baba is amazing, the Tuscana restaurant is amazing, very hard to find anything to complain about, maybe some fans or extractor fans in the Ali Baba restaurant as the grills brought to the tables are very smokey and imaging its not particularly good in the warmer months. Mr Salem on the reception is a fantastic gentleman, ask him anything, his knowledge is amazing. Mr Osama and Mr Mamdough are always on hand to iron out even the smallest of issues, lastly you will never forget the guest relations Mr Youseff, amazing, impeccably dressed and the friendliness you will receive is beyond belief, the entertainment staff try everything to get you out of your seats and dancing, playing beach games or just plain fun, great work Janna, Mo, Diabb, stay safe everyone and see you soon.
Stayed 7 nights in Apr 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2024

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Semrhan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would like more food varieties
Stayed 5 nights in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

PAULINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to relax.
Everywhere the staff was very smiling and helpful, ready to fulfill your wishes (even on the beach). The room (and the whole hotel) was beautiful and very clean. Never felt crowded. There is a Spa (we never use it). It is next to the Old Market. The beach is big and the sea is very good for swimmers because is calm and windless most of the time (December 25°C). If you want to see the reef there is a free boat which departs 5 times a day...and the trip takes just 5 minutes. There is a van which goes for you at the airport for US$ 5. There is a good range of dishes but the basics are bland (fircexample, the mushroom were from a can, not fresh ones)...the juices and jellys are not natural, the sweets were ordinary as were the drinks. The salads and the fish were always fresh.
Stayed 15 nights in Dec 2023

8/10 Good

Jason Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort and staff, but very loud
The staff were great and friendly. We found the live music at night to be very loud, which affected our enjoyment of the evenings.
Stayed 8 nights in Dec 2023

8/10 Good

Dianne

Travelled with partner
Liked: Property conditions & facilities
Nicely located in old Sharm, great adult only property
Stayed 5 nights in Dec 2023

10/10 Excellent

Rabia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, Sami, Hassan and chef Mouhamed at the restaurant were very accommodating, Yassen our housekeeper went above and beyond to make our stay pleasant, finally the waiting staff was amazing, we will miss Tarek, Mouhamed and Romany. Thank you for great memories…
Stayed 7 nights in Nov 2023

10/10 Excellent

Muaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice for value of the money I paid but they could replace the old chairs in the room for newer and adding sea food and sushi flavors
Stayed 3 nights in Nov 2023

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean sandy private beach, very easy and safe to walk into the clear sea, our main reason for returning time and again.
Stayed 14 nights in Nov 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as extensive gardens as I imagined. Very good service and comfort. Food acceptable for price paid
Stayed 2 nights in Nov 2023

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Leon

Liked: Cleanliness, staff & service
Average hotel, few of us got ill and they shut down the beach bar/restaurants and 1 al la carte restaurant, leaving dining options very limited. Great staff though
Stayed 10 nights in Sep 2023

10/10 Excellent

yair

Stayed 4 nights in Sep 2023

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
A 3 night stay at a gem in old sharm. The resort has a beach front not crowded. Also there is a free sea transportation between coral beach and the resort. Furthermore, one small pool 150cm depth and another one with around 75 cm depth. The all inclusive is amazing. 👏 The food is delicious. The rooms are located either on ground floor or 1st floor. The views of rooms could be a garden view, pool view or arena view. Most of the rooms have balcony. I noticed most of the visitors are older people. The wifi connectivity is good. The towels are outdated. The bathrooms are fine but no shattaf. The area is walkable if you want to go out to old sharm and souq.
Stayed 3 nights in Jun 2023

8/10 Good

Franklin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
The all inclusive ended at 12am. After that I had to pay for everything . The AC didn’t work to the fullest even after they checked it and said it was fixed. I am a gold member and was told I was upgraded but got the original room I booked with no upgrade .
Stayed 5 nights in Jun 2023