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Reef Oasis Beach Aqua Park Resort

4.0 star property
Family-friendly property on the beach, with 11 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Reef Oasis Beach Aqua Park Resort

11 outdoor pools
On the beach, scuba diving, beach bar
Exterior
View from property
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • Room service
  • Spa
  • Gym
The price is AU$272
includes taxes & fees
14 Jan - 15 Jan

Explore the area

Map
Marine Sports Club Street, Sharm El Sheikh, South Sinai Governorate
  • Il Mercato Mall
    17 min walk
  • Ras um Sid
    19 min walk
  • بابيلون ديسكو
    2 min walk
  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    34 min drive

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Private bathroom
Bidet
Minibar
Coffee/tea maker
  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Room, Sea View

Minibar, in-room safe, desk, free WiFi

Room, Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Private bathroom
Bidet
Minibar
Coffee/tea maker
  • 36 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Pool View

Minibar, in-room safe, desk, free WiFi

Superior Room, Pool View

Highlights

Air conditioning
LED TV
Private bathroom
Bidet
Minibar
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room With Pool View

Minibar, in-room safe, desk, free WiFi

Deluxe Room With Pool View

Highlights

Air conditioning
LED TV
Private bathroom
Bidet
Minibar
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Superior Room, Garden View

Minibar, in-room safe, desk, free WiFi

Superior Room, Garden View

Highlights

Air conditioning
LED TV
Private bathroom
Bidet
Minibar
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 2
  • 1 Single Bed

View all photos for Royal Suite

Minibar, in-room safe, desk, free WiFi

Royal Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Private bathroom
Bidet
Minibar
Coffee/tea maker
  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Room With Garden View

Minibar, in-room safe, desk, free WiFi

Deluxe Room With Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Private bathroom
Bidet
Minibar
Coffee/tea maker
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Room With Sea View

Minibar, in-room safe, desk, free WiFi

Deluxe Room With Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Private bathroom
Bidet
Minibar
Coffee/tea maker
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About the area

Sharm El Sheikh

A family-friendly stay in Sharm El Sheikh awaits you at Reef Oasis Beach Aqua Park Resort. Within a 20-minute stroll, you'll find Red Sea and Ras um Sid. Highlights at this beachfront property include 3 restaurants, 11 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and mani/pedis. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, gym and outdoor tennis court. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a sauna. Free buffet breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4-property class El Hadaba property include Hadaba Beach and Il Mercato Mall.

What's nearby

  • Ras um Sid - 19 min walk
  • Hadaba Beach - 19 min walk
  • Aqua Blue Water Park - 3 min drive
  • Alf Leila Wa Leila - 3 min drive
  • Sharm Old Town - 5 min drive

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 34 min drive

Restaurants

  • ‪Pool Island Bar - ‬18 min walk
  • ‪كوستا كوفي - ‬18 min walk
  • ‪بيتزا هت - ‬19 min walk
  • ‪4U - ‬19 min walk
  • ‪دجاج كنتاكى - ‬16 min walk

About this property

Reef Oasis Beach Aqua Park Resort

Family-friendly property on the beach, with 11 outdoor pools
Some rates at Reef Oasis Beach Aqua Park Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Reef Oasis Beach Aqua Park Resort offers its guests a full-service spa, 11 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 3 restaurants and 7 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Reef Oasis Beach Aqua Park Resort. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Sharm El Sheikh property.

  • 670 guestrooms or units
  • 3 dining venues
  • 7 coffee shops
  • Conference rooms
  • Built in 1999
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Reef Oasis Beach Aqua Park Resort offers 670 air-conditioned accommodations with minibars and a safe. LED televisions are featured in guestrooms. Bathrooms include a shower, bidets and complimentary toiletries.

This Sharm El Sheikh property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments and manicures and pedicures.

Languages

Arabic, English, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 3 restaurants
  • 7 coffee shops/cafes
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 11 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note that this hotel accommodates families and couples only.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Reef Oasis Beach Aqua Park Resort

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way)
  • Airport shuttle fee per child: USD 25 (one-way), (from 2 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - This hotel accommodates families and couples only
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is This hotel accommodates families and couples only. This property accepts Visa, Mastercard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Oasis Reef
Oasis Reef Beach Resort
Reef Beach Oasis Resort
Reef Oasis
Reef Oasis Beach
Reef Oasis Beach Resort
Reef Oasis Beach Resort Sharm el Sheikh
Reef Oasis Beach Sharm el Sheikh
Reef Oasis Resort
Reef Oasis Beach Resort All-Inclusive Sharm EL Sheikh
Reef Oasis Beach Resort All-Inclusive
Reef Oasis Beach All-Inclusive Sharm EL Sheikh
Reef Oasis Beach All-Inclusive
Reef Oasis Beach Resort All-Inclusive Sharm el Sheikh
Reef Oasis Beach All-Inclusive Sharm el Sheikh
All-inclusive property Reef Oasis Beach Resort - All-Inclusive
Reef Oasis Beach Resort - All-Inclusive Sharm el Sheikh
Reef Oasis Beach Resort All Inclusive
Reef Oasis Beach Resort All-Inclusive
Reef Oasis Beach All-Inclusive
Reef Oasis Beach Resort
Inclusive Reef Oasis Inclusive

Frequently asked questions

Is parking available at Reef Oasis Beach Aqua Park Resort?

Yep, Reef Oasis Beach Aqua Park Resort has a free self car park.

How much does it cost to stay at Reef Oasis Beach Aqua Park Resort?

As of 3 Jan 2025, prices found for a 1-night stay for 2 adults at Reef Oasis Beach Aqua Park Resort on 14 Jan 2025 start from AU$272.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Reef Oasis Beach Aqua Park Resort?

Yep, Reef Oasis Beach Aqua Park Resort is a short 19-minute walk from Hadaba Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Reef Oasis Beach Aqua Park Resort?

Yep, there is an onsite spa at Reef Oasis Beach Aqua Park Resort. You'll enjoy heaps of services like facials and body treatments.

Does Reef Oasis Beach Aqua Park Resort have a pool?

Reef Oasis Beach Aqua Park Resort has 11 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Reef Oasis Beach Aqua Park Resort?

Reef Oasis Beach Aqua Park Resort features 11 outdoor pools, a full-service spa and 3 restaurants.

Is Reef Oasis Beach Aqua Park Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Reef Oasis Beach Aqua Park Resort is a hit with families.

Does Reef Oasis Beach Aqua Park Resort serve breakfast?

Yeah, complimentary buffet brekkie is available daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Reef Oasis Beach Aqua Park Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Reef Oasis Beach Aqua Park Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Reef Oasis Beach Aqua Park Resort?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Reef Oasis Beach Aqua Park Resort?

No, pets and service animals are not allowed.

Reef Oasis Beach Aqua Park Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 73 reviews" "
Rating 8 - Good. 23 out of 73 reviews" "
Rating 6 - Okay. 9 out of 73 reviews" "
Rating 4 - Poor. 3 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

marika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large complex. Beach access a little hard if you are not in great shape. Had a terrific massage. Nice variety of food. Bar area great. Staff very friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kerry Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities, gardens and beach were beautiful. The availability and variety of restaurants and bars were excellent and the staff were very friendly and helpful. The allinclusive food and drinks were excellent in variety and quality, there was something for everyone and it was all delicious. The family room was comfortable for a family of 4, clean and well serviced, and the staff created a peacock out of towels and flowers on our bed on one of the days which we loved! What could be better was that the room and bathroom was a little dated and could do with refurbishment.
Stayed 6 nights in Oct 2023

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Julie

Stayed 4 nights in Aug 2023

10/10 Excellent

Marian

Stayed 4 nights in Jul 2023

10/10 Excellent

terry

Stayed 7 nights in Jun 2023

8/10 Good

Argentina

Stayed 2 nights in May 2023

6/10 Okay

Soraya

Travelled with family
Liked: Staff & service
Stay somewhere else
Nothing in our room Worked. The hairdryer, the shower didn’t drain, the pool outside of our unit was green and old, not even the phone to call reception worked. Honestly, way too much money for Egyptian standards and what we got
Stayed 2 nights in Mar 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2023

10/10 Excellent

Giovani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise on Earth
Seriously, not only are the sea, reef and beach are stunning, but the resort itself is immaculate and impeccable when it comes to the service they provide. My friend and I finished a 10-day trip around Egypt in Sharm-el-Sheikh, which now I understand was the best choice. Exploring Cairo and Egypt can be very chaotic and overwhelming, so having a break from crazy traffic, pushy vendors, and not always good service provision was a blessing. I could spend hours writing about this resort but I'll summarise it below by listing what impressed me the most: - the place is thoroughly clean. Not even a tiny bit of dirty goes unnoticed and there is always someone cleaning the entire place here and there (and the place is huge!) - the food is inclusive in the package when booking a room and its quality is beyond. Breakfast, lunch and dinner were equally impressive and delicious. Congratulations to the kitchen staff and a big thank you to Kalid (who makes omelettes). - the bar and restaurant staff are incredibly well trained, friendly, polite and made us feel always welcomed and at home. Big thank you to Mohamed Alshshtawy, Mahmoud and Ibrahim. - the reception, again, well prepared to deal with international standards and tourists. We arrived a bit earlier to check in and, although our room was not ready, the reception kept us well entertained so we didn't notice time flying by until we were taken to our accommodation. Thank you Anas and Valeriia. No space for more, but you get the gist!
Stayed 2 nights in Jan 2023

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Crista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Sharm, gorgeous hotel, top team
Our stay at the Reef Oasis Beach Resort was 5-star in terms of friendliness of the staff and awesome location. The all-inclusive price was unbeatable and the buffets were fine and well maintained. The cleaners and everyone we met were just top friendly and we couldn't have been more impressed. Men clean the rooms and we thought the bathrooms could have been better cleaned.
Stayed 7 nights in Nov 2021

8/10 Good

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a massive all inclusive resort that’s on the expensive side. However the location is awesome as the private beach has a great reef and it’s v close to the fascha cliff bar which is incredible. Staff work tremendously hard and are friendly/helpful. It caters mostly to Italians and Russians, Italians especially as they get their own animation team. Meals are okay though Egyptian deserts are not great. Lots of unnecessary rubbish created by wrapping cutlery and towels each day and using plastic cups/styaphone plates for snacks. Not environmentally friendly hotel in that respect. Diving/snorkelling tours etc half price when bought in old town
Stayed 7 nights in Nov 2021

8/10 Good

Marlon

Travelled with family
Disliked: Cleanliness
Fine if you don't mind roughing it a little.
First obstacle is finding the place, or rather finding someone who can find the place. There's another Reef Oasis in Nama Bay, but this one is in Hadaba, which is full of resorts with names that evidently all sound the same to many locals. Once you are here the first thing you will notice is that pen and paper still govern everything. On the plus side just about everything can be taken care of within the resort. There is a 24hr pharmacy and various other shops between the beach and the theatre, and there is a 24hr clinic right by the Sentido reception (which is more chichi than the Reef Oasis reception, though both have ATMs that also exchange selected currencies including £$€). On the subject of money, don't be surprised to be asked to exchange crisp new currency notes for old ones or coins: nobody here accepts the latter two for fear of not being able either to spend or exchange them. Egyptian pounds are allowed to look tatty, but foreign currency has to be 1) pristine and 2) folding. The Russian language is to Sharm in general as the German language is to Turkey. If you're like me and your Arabic isn't up to much, knowledge of Russian (or, to a lesser extent, Italian) will make communicating a lot easier than simply expecting everyone to speak English. If you have any experience of mass catering you will probably be pleasantly surprised by the quality of the food. For something a cut above, you need to leave the resort (and be aware that not everywhere serves alcohol).
Stayed 9 nights in Oct 2021

10/10 Excellent

Alexander

Stayed 10 nights in Oct 2021

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2021

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was changing, so we must leave the hotel one day before. Unfortunately we must pay this lost night to. The service in the restaurants was very good per example Mostafa Hossien was great.
Stayed 14 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very nice location and staff. Nice beach and Activities around the hotel. Room condition could be better but is ok
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Amazing food and staff, everything was perfect1
Stayed 3 nights in Feb 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Really nice place. No WiFi in the rooms though. Food was great, great location.
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
probably the best reef in Sharm - right in the middle of Ras Um Sid natural park; wide variety of food, very fresh and delicious buffet; nice and clean territory, vast and cozy rooms; great animation stuff, especially Karina, Victoria, Katia and Aliona children's animator! Great location - close to magical Farsha Cafe and il Mercato area with many European style cafés and restaurants. pretty nice gym with good fitness coach. Guys at the reception often were very helpful and managed to solve different issues. - to solve some issues at the reception usually takes a lot of time; the disco at the beach is something too loud and annoying; as it is the family concept hotel, sometimes it can be a little bit boring for young people.
Stayed 1 night in Dec 2020

6/10 Okay

Gabriela

Liked: Cleanliness
Disliked: Staff & service
Booked a sea view room with king size bed preference (instead of two separate twin beds) apparently they don’t even receive the info were it stays the preference. Not so welcoming staff, they argue between each other a lot to. Outdated rooms with furniture in bad conditions. Common areas like pools, restaurants gardens on the other hand are great. The beach is really nice also.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Staff & service
We liked the private beach, the view was spectacular and the poolside bar- this is why we gave it a 4. We didn’t like the twin beds rather than a king and had to be moved, the food was basic and breakfast times weren’t what the brochure said, so, we missed breakfast and the manager was argumentative rather than helpful. Basically the bar and view saved it for this hotel.
Stayed 6 nights in Feb 2019

8/10 Good

Nir

Liked: Cleanliness, staff & service, property conditions & facilities
מלון נחמד מאוד
טוב למשפחות חוף יפה

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort