4/10 Poor
JOAN
Travelled with partner
20 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rams Head Inn is a beautiful property in a beautiful location. Unfortunately, our stay did not match up to the price or the description that we were given. Initial welcome was pleasant and but we couldn’t check in early without paying $100! What? NO! We were told they would call when room was ready. At 3:30 I checked front desk and it was ready but no phone call ever. Our room was not a king balcony as described by Expedia as there are no balconies in the entire hotel. Instead, we were given a two room “suite”with a bathroom in between the two rooms. The bedding, sheets, towels were lovely, but the decor was tasteless and cheap. We ate one meal there which was completely overpriced and over salted. The dining areas outside are beautiful overlooking a sloping lawn to a small bay. Service was friendly and efficient. No indoor seating as there is no lobby. Housekeeping left trash and used glasses. Owner offered NO apology or offers to do anything to make our stay better. Will NEVER stay here again or recommend. Front desk staff seemed untrained and gave misinformation. Owner appeared distracted with the fact that she owns a hotel but does not offer true hospitality - just fluff! Breakfast a total JOKE!!
JOAN
Stayed 2 nights in Aug 2024