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Grand Hyatt Shenzhen

5.0 star property
Luxury hotel connected to a shopping centre in Luohu with 5 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, pool loungers
2 bars/lounges
Miscellaneous
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
The price is AU$223
includes taxes & fees
21 Dec - 22 Dec

Explore the area

Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • The MixC Shopping Mall
    9 min walk
  • Shenzhen Museum
    14 min walk
  • Shenzhen Grand Theater
    15 min walk
  • Shenzhen (SZX-Shenzhen Intl.)
    37 min drive

Room options

View all photos for Premier Suite

Minibar, in-room safe, individually decorated, desk

Premier Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

Highlights

Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access

Highlights

Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Bed

Minibar, in-room safe, individually decorated, desk

1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite

Grand Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Suite (Chairman)

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Apartment, 2 Bedrooms

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
2 bedrooms
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Presidential Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Futian Shangri-La Shenzhen

Pool
Spa
Parking included
Free WiFi
4.5 out of 5, Wonderful, (622)
The price is AU$212
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Futian Shangri-La Shenzhen

About the area

Shenzhen

You'll be connected to a shopping centre at Grand Hyatt Shenzhen, and within a 20-minute stroll of The MixC Shopping Mall and Huaqiangbei. Highlights at this luxury hotel include 5 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, China Lodge, is open for lunch and dinner. Enjoy the outdoor swimming pool, gym, steam room and pool loungers. 29805 square feet (2769 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Luohu hotel include Dongmen Pedestrian Street and Luohu Port.

What's nearby

  • The MixC Shopping Mall - 9 min walk - 0.8 km
  • Huaqiangbei - 16 min walk - 1.4 km
  • Dongmen Pedestrian Street - 19 min walk - 1.7 km
  • Luohu Port - 2 min drive - 1.9 km
  • Huanggang Border Crossing - 7 min drive - 6.9 km

Getting around

  • Ludancun Station - 6 min walk
  • Shenzhen Station - 17 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 37 min drive

Restaurants

  • ‪大食代美食广场 - ‬3 min walk
  • ‪翡翠拉面小笼包 - ‬3 min walk
  • ‪石名家 - ‬3 min walk
  • ‪鑫泰(京基百纳空间店) - ‬3 min walk
  • ‪舞茶道 - ‬5 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel connected to a shopping centre in Luohu with 5 restaurants
Grand Hyatt Shenzhen offers its guests a full-service spa, an outdoor pool, and a steam room. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet.

A business centre and 13 meeting rooms are available. Event space at this hotel measures 29805 square feet (2769 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hyatt Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 1 building
  • 471 guestrooms or units
  • 38 levels
  • 5 dining venues
  • 2 bars or lounges
  • 29805 sq ft of conference space
  • 2769 sq. m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Belle-Vue Grill
  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Show Kitchen

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

What is the cancellation policy at Grand Hyatt Shenzhen?

Grand Hyatt Shenzhen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Shenzhen?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Shenzhen on 21 Dec 2024 start from AU$222.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Shenzhen?

Yep, Grand Hyatt Shenzhen has a free self car park.

Is there a spa on site at Grand Hyatt Shenzhen?

Yep, there is an onsite spa at Grand Hyatt Shenzhen. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Hyatt Shenzhen have a pool?

Grand Hyatt Shenzhen has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Grand Hyatt Shenzhen?

Grand Hyatt Shenzhen features a full-service spa, an outdoor pool and 5 restaurants.

Does Grand Hyatt Shenzhen serve breakfast?

Yep, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hyatt Shenzhen?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hyatt Shenzhen?

Yep, you can grab a meal at Grand Hyatt Shenzhen's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Grand Hyatt Shenzhen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Shenzhen?

No, pets and service animals are not allowed.

Grand Hyatt Shenzhen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 292 out of 455 reviews" "
Rating 8 - Good. 124 out of 455 reviews" "
Rating 6 - Okay. 24 out of 455 reviews" "
Rating 4 - Poor. 7 out of 455 reviews" "
Rating 2 - Terrible. 8 out of 455 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ka Kei

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

millie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping center was great
Stayed 1 night in Jul 2024

10/10 Excellent

Ka Wai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment and good staffs
Stayed 1 night in Jun 2024

10/10 Excellent

FERDI

Stayed 3 nights in May 2024

10/10 Excellent

Cesar, Hollywood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfect
Stayed 3 nights in Apr 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the Grand Hyatt: the staff were super helpful and friendly, and went out of their way to accommodate us. The room was big, well designed, and quiet, and had a great view of the city. The fitness center was big and well-equipped, and the breakfast buffet was superb. a really excellent stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

HAIYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024

10/10 Excellent

Ava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel being well maintained. Really love the rooms and most of things about this hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Delphine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and beautifully designed.
Stayed 1 night in Mar 2024

2/10 Terrible

Balaji

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Customer Service
Customer service was horrible and they literally made me call them several times to let them know that I will be doing a late check in. Horrible experience and I'd never stay there again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shimin

Stayed 1 night in Feb 2024

6/10 Okay

Pik Kwan

Liked: Cleanliness, staff & service
I consider overall is not bad, will rank higher if the bedding is better. The pillow is soft like nth when sleeping on it and the mattress lacks proper firmness.
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Xuejing

Stayed 1 night in Jan 2024

8/10 Good

irene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had other 5-stor hotel options in Shanzhen but I stick to Grand Hyatt for its amazing spa setting and its convenient location. I love it’s connected to a giant mall so I can just walk over for great dining options. It’s high end and quiet, though it is probably less grand than the other new 5-star hotels around. I highly recommend this place and will def stay here again and again- and you must see the spa and be wowed.
Stayed 2 nights in Jan 2024

10/10 Excellent

wei hui

Stayed 6 nights in Dec 2023

10/10 Excellent

SURAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, had a wonderful 4 nights!
Stayed 4 nights in Nov 2023

10/10 Excellent

FERDI

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in Dec 2023

2/10 Terrible

YIN TING

Stayed 3 nights in Nov 2023

8/10 Good

Eddie

Stayed 1 night in Nov 2023

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness
Very slow service. Bad wifi in rooms. Shower had no hot water
Stayed 1 night in Jun 2023

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend to stay in this hotel in Shenzhen. The hotel is well maintained and very nice services !
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020