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The St. Regis Shenzhen

5.0 star property
Luxury Shenzhen hotel connected to a shopping centre, steps from KK Mall
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The St. Regis Shenzhen

Indoor pool
Exterior
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Lobby
3 restaurants, breakfast, lunch served; local and international cuisine

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Air conditioning
    Air conditioning
The price is AU$375
includes taxes & fees
25 Nov - 26 Nov

Explore the area

Map
No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001
  • KK Mall
    1 min walk
  • Shenzhen Grand Theater
    5 min walk
  • Shenzhen Museum
    15 min walk
  • Shenzhen (SZX-Shenzhen Intl.)
    38 min drive

Room options

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 52 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Urban)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View (Urban)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 54 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View (St. Regis, 2 Bedrooms, Skyline View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, City View (St. Regis, 2 Bedrooms, Skyline View)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
  • 108 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, View (Shenzhen, Skyline View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, View (Shenzhen, Skyline View)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
  • 88 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
  • 103 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, View (Urban)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, View (Urban)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, City View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 43 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

City view

Room, 1 King Bed, City View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Caroline Astor)

City view

Suite, 1 King Bed, City View (Caroline Astor)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
  • 70 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washer/dryer
Hypo-allergenic bedding
  • 48 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

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Pool
Hot tub
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4.7 out of 5, Exceptional, (488)
The price is AU$344
for 1 night
includes taxes & fees
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About the area

Shenzhen

The St. Regis Shenzhen puts you in the heart of Shenzhen, connected to a shopping centre and within a 20-minute stroll of KK Mall and Shenzhen Grand Theater. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Iridium Spa can include hot stone massages, detox wraps and body wraps along with access to the sauna and hot tub. Decanter serves local and international cuisine. St. Regis Bar/The Drawing is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym, Hot tub and sauna. Meeting rooms and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Places within a 30-minute walk of this 5-property class Luohu hotel include Shenzhen Museum and Lizhi Park.

What's nearby

  • KK Mall - 1 min walk - 0.0 km
  • Shenzhen Grand Theater - 5 min walk - 0.5 km
  • Shenzhen Museum - 15 min walk - 1.3 km
  • Huaqiangbei - 2 min drive - 1.3 km
  • Luohu Port - 3 min drive - 3.0 km

Getting around

  • Shenzhen Station - 3 min drive
  • Hongling Station - 11 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 38 min drive

Restaurants

  • ‪Heytea - ‬4 min walk
  • ‪顺德佬天心酒楼 - ‬5 min walk
  • ‪新灯火烧烤 - ‬4 min walk
  • ‪木屋烧烤 - ‬5 min walk
  • ‪深圳文艺会堂 - ‬7 min walk

About this property

The St. Regis Shenzhen

Luxury Shenzhen hotel connected to a shopping centre, steps from KK Mall
The St. Regis Shenzhen offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a hot tub, and a sauna are also featured at the luxury The St. Regis Shenzhen. Self parking is free.

This 5-star Shenzhen hotel is smoke free.

  • 290 guestrooms or units
  • 100 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2011
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
The St. Regis Shenzhen offers 290 air-conditioned accommodations with indoor private hot tubs and iPads. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 46-inch LCD televisions come with digital channels and pay-per-view films. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Shenzhen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms feature washers/dryers and laptop-compatible safes. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 268 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Decanter
  • Elba Italian Restaurant
  • Malt
  • Social All Day Dining
  • St. Regis Bar/The Drawing

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Free cot
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Sauna
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with digital channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Washer/dryer
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 268 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen

Frequently asked questions

What is the cancellation policy at The St. Regis Shenzhen?

The St. Regis Shenzhen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The St. Regis Shenzhen?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at The St. Regis Shenzhen on 25 Nov 2024 start from AU$374.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The St. Regis Shenzhen?

Yep, The St. Regis Shenzhen has a free self car park.

Are there any beaches close to The St. Regis Shenzhen?

The closest beach to The St. Regis Shenzhen is Dameisha Seaside Park (21.3 km).

Is there a spa on site at The St. Regis Shenzhen?

Yep, Iridium Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does The St. Regis Shenzhen have a pool?

The St. Regis Shenzhen has an indoor pool and a kids' pool.

What luxury perks are available at The St. Regis Shenzhen?

The St. Regis Shenzhen features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with Hot tubs, deep soaking tubs and hydromassage showerheads.

What makes The St. Regis Shenzhen a romantic place to stay?

1 hot tub and couples dining, as well as Hot tubs and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at The St. Regis Shenzhen.

Is The St. Regis Shenzhen family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as children's slippers and children's books in the guestrooms, it's no surprise that The St. Regis Shenzhen is a hit with families.

Are there hot tubs in the rooms at The St. Regis Shenzhen?

Yep, all rooms come with private hot tubs.

Does The St. Regis Shenzhen serve breakfast?

Yep, buffet brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at The St. Regis Shenzhen?

No, The St. Regis Shenzhen does not offer an airport shuttle service.

Is there a bar or restaurant at The St. Regis Shenzhen?

Yep, you can grab a meal at The St. Regis Shenzhen's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at The St. Regis Shenzhen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The St. Regis Shenzhen?

No, pets are not allowed.

The St. Regis Shenzhen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 130 out of 199 reviews" "
Rating 8 - Good. 41 out of 199 reviews" "
Rating 6 - Okay. 15 out of 199 reviews" "
Rating 4 - Poor. 8 out of 199 reviews" "
Rating 2 - Terrible. 5 out of 199 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel and service.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly and accommodating. It was such a pleasant stay.
Stayed 2 nights in May 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple getaway to Shenzhen
Super friendly and helpful staff. Room is very clean and neat, very good breakfast, amazing views from the top floors of one of Shenzhen’s highest building. We enjoy our stay and are looking forward to coming back soon again.
Stayed 1 night in Mar 2024

4/10 Poor

LAU BOCK

Disliked: Staff & service, amenities, property conditions & facilities
Very inconvenient to get in and out of the hotel !
Stayed 4 nights in Feb 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the finest 5-Star hotel in Shenzhen! Outstanding staff, with an impeccable butler service. Don't miss the scrumptious morning, and evening buffet. So many international dishes, which are prepared with the highest of standards! Access to the metro is a snap, and it is beneath the King Key building. One never has to go outside to ride the system. This is my only choice of properties when my travels bring me to Shenzhen!
Stayed 3 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
An incredible 5-Star hotel! Just amazing!!!
Stayed 5 nights in Nov 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
staff very attentive and helpful. everything is great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Fong Siong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
A really one of a kind place to stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Zhihua

Liked: Cleanliness, staff & service, property conditions & facilities
excellent view
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at st regis
The view is amazing and location next to kkmall is very convenient.
Stayed 1 night in Dec 2021

10/10 Excellent

Kar Yue Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the finest hotel in Shenzhen City! First class service in all departments! Tina Zhang butler services, outstanding! Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities! I will always stay at this property while in Shenzhen city!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible and the installations as well.
Stayed 4 nights in Oct 2019

8/10 Good

Lin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a moderate good hotel.
Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Stayed 1 night in Sep 2019

2/10 Terrible

Gary Ming Fai

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very good and clean . Service is excellent all the people are fiery nice . Only problem is the top floor of the Japanese restaurant is very hot
Stayed 1 night in Jun 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great view, close to subway
Very nice and comfortable room, fantastic view of the city. In order to get to your room you must take an elevator to the lobby, then another elevator to your room, can take a while to get in or out. Right next to the subway, very nice for getting around the city.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing in-room experience. Have to say the service at Elba restaurant was lacking. It was slow, and the waitress mixed up a request I had. I understand they were serving a large party so maybe due to that. Other than that, overall great experience.
Stayed 2 nights in Apr 2019

8/10 Good

cery

Liked: Staff & service
Disliked: Property conditions & facilities
great staff, rooms are so so
Great staff, service is a 10 rooms a little run down carpets dirty love the service though
Stayed 1 night in Mar 2019