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Sofitel Agadir Royal Bay Resort

5.0 star property
Ocean-view hotel with a nightclub, near Casino Le Mirage
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Sofitel Agadir Royal Bay Resort

Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
Outdoor pool, free pool cabanas, pool umbrellas
Egyptian cotton sheets, premium bedding, minibar, in-room safe
3 bars/lounges, lobby lounge

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Bp 226 Cite Founty P4, Agadir, 80 007
  • Agadir Beach
    5 min walk
  • Casino Le Mirage
    19 min walk
  • Royal Palace
    5 min drive
  • Agadir (AGA-Al Massira)
    34 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

Agadir

A luxury stay in Agadir awaits you at Sofitel Agadir Royal Bay Resort. Within a 30-minute stroll, you'll find Casino Le Mirage and Royal Palace. Highlights at this beachfront hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at SPA Sofitel can include massages and body wraps along with access to the steam room. The buffet restaurant, ZAYTOUNE, is open for breakfast and dinner. Le Riad is the hotel's own lobby lounge. Spend the day at the beach and enjoy the on-site outdoor swimming pool, nightclub and free kids' club. 6 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Agadir Bay hotel include Stade Al Inbiaate and Golf Club Med les Dunes.

What's nearby

  • Agadir Beach - 5 min walk
  • Casino Le Mirage - 19 min walk
  • Royal Palace - 5 min drive
  • Souk El Had - 6 min drive
  • Golf Club Med les Dunes - 11 min drive

Getting around

  • Agadir (AGA-Al Massira) - 34 min drive

Restaurants

  • ‪Arômes De Paris - ‬17 min walk
  • ‪Roastery Lounge Cafe - ‬18 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Les Dunes D'or Oasis Restaurant - ‬3 min drive
  • ‪Pirate Pub - ‬14 min walk

About this property

Sofitel Agadir Royal Bay Resort

Ocean-view hotel with a nightclub, near Casino Le Mirage
Sofitel Agadir Royal Bay Resort offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

A business centre, 6 meeting rooms, and coworking spaces are available. A nightclub, a steam room, and spa services are also featured at the luxury Sofitel Agadir Royal Bay Resort. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Agadir hotel.

  • 273 guestrooms or units
  • 3 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2000
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Sofitel Agadir Royal Bay Resort offers 273 accommodations with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. 139-cm flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

This Agadir hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and desk chairs. Additionally, rooms include free newspapers and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

SPA Sofitel has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. The spa is open daily.

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Free self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 20 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • LA VOILE BLANCHE
  • Le Riad
  • Soul restaurant
  • THE SQUID
  • ZAYTOUNE

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • Free cot
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre
  • Coworking space

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Built in 2000
  • Designated smoking areas
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 139-cm flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.63 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 40 per vehicle (maximum occupancy 7)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sofitel Agadir RoyalBay
Sofitel Agadir Royal Bay Resort
Sofitel Royal Bay Resort
Sofitel Agadir Royal Bay
Sofitel Royal Bay
Sofitel Agadir Royal Bay Hotel Agadir
Agadir Sofitel
Sofitel Agadir Royal Agadir
Sofitel Agadir Royal Bay Resort Hotel
Sofitel Agadir Royal Bay Resort Agadir
Sofitel Agadir Royal Bay Resort Hotel Agadir

Frequently asked questions

Is parking available at Sofitel Agadir Royal Bay Resort?

Yep, Sofitel Agadir Royal Bay Resort has a free self car park and free valet parking.

How much does it cost to stay at Sofitel Agadir Royal Bay Resort?

As of 5 Oct 2024, prices found for a 1-night stay for 2 adults at Sofitel Agadir Royal Bay Resort on 4 Nov 2024 start from AU$256.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sofitel Agadir Royal Bay Resort?

Yep, Sofitel Agadir Royal Bay Resort is a short 5-minute walk from Agadir Beach. Fun beach activities include jet skiing, surfing and body boarding. You can also find water sports equipment and motor boats.

Is there a spa on site at Sofitel Agadir Royal Bay Resort?

Yep, SPA Sofitel is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sofitel Agadir Royal Bay Resort have a pool?

Sofitel Agadir Royal Bay Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Sofitel Agadir Royal Bay Resort?

Sofitel Agadir Royal Bay Resort features a full-service spa, a nightclub and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Sofitel Agadir Royal Bay Resort a romantic place to stay?

Couples spa treatments and poolside dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Sofitel Agadir Royal Bay Resort.

Is Sofitel Agadir Royal Bay Resort family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sofitel Agadir Royal Bay Resort is a hit with families.

Does Sofitel Agadir Royal Bay Resort serve breakfast?

Yeah, buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Sofitel Agadir Royal Bay Resort?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sofitel Agadir Royal Bay Resort?

Yep, you can grab a meal at Sofitel Agadir Royal Bay Resort's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Sofitel Agadir Royal Bay Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sofitel Agadir Royal Bay Resort?

No, only service animals are allowed.

Is there a golf course on site at Sofitel Agadir Royal Bay Resort?

There is a golf course next to Sofitel Agadir Royal Bay Resort.

Sofitel Agadir Royal Bay Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 210 out of 535 reviews" "
Rating 8 - Good. 185 out of 535 reviews" "
Rating 6 - Okay. 78 out of 535 reviews" "
Rating 4 - Poor. 43 out of 535 reviews" "
Rating 2 - Terrible. 19 out of 535 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Ismail

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Jun 2024

4/10 Poor

Leonid, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The reception staff during the night is absolutely useless.
Stayed 2 nights in Jun 2024

8/10 Good

Peter, Canterbury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and overall appearance but let down by some issues. A faulty lift, ants in room faded and stained carpets in corridor,irratic maid service in room only sometimes getting water & chocolate?
Stayed 5 nights in Feb 2020

6/10 Okay

Susan

Disliked: Property conditions & facilities
You are paying for the name Sofitel
Staff are lovely, but the place needs a serious renovation. The food is cafeteria food at 4 star hotel prices. Worst pizza I have had in my life. Mattress must be decades old as it was very uncomfortable. Not worth the price.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, clean and perfect for family. I enjoyed staying there and I’ll in the future :)
Stayed 1 night in Oct 2019

10/10 Excellent

A T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Royal Bay Resort - A five star experience
We stayed at the Sofitel Agadir Royal Bay Resort from 24th Sep to 28 Sep and had a fantastic time. This was made possible by lovely hotel staff, in particular, Sara, the Customer Relations Manager who upgraded us to a magnificent room which was thoroughly cleaned and properly set up, baring in mind that I had an 18month old and I am very strict with hotel cleanliness. The staff on reception, at every restaurant were very friendly and welcoming, never hesitated to help and go out of their way to make our stay as comfortable, enjoyable and as safe as possible. We thank them dearly for making this happen. For our fellow travellers who are reading this review rest assured that the staff are friendly, hotel is of a very high standard, free WiFi everywhere, restaurants are fabulous, very child friendly, the pool area is of decent size, kids pool always had warm water, security is paramount, checks at gates and entry, hotel has a VIP night club for party goers, shisha spot for casuals and varied entertainment everyday of the week, Moroccan night of Fridays not to be missed. Overall we had a five star service and we thank the hotel staff for this. Finally, couldn’t finish without mentioning chef Zouhaer Hicham who does one of the best tagine dishes I have ever eaten, you have to taste it to believe it, so if you are still in doubt, rest assured that Sofitel Royal Bay Resort will give you a five star service. Many thanks for all who made it happen
Stayed 4 nights in Sep 2019

4/10 Poor

Inmate, London

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
2..3 star service marketed as 5 star. Made to feel like a prisoner by security every time we entered. We had water and food confiscated by security (apparently it’s prohibited for our safety as they claim they would be responsible if we fell sick from eating outside food on their premises - nothing to do with the hotel’s own food availability at massively inflated prices). Security demanded to know our room number so they could search our room for more food. This caused about €40 of food to spoil. All this policy guaranteed is that we would not eat in the hotel’s restaurants. Every time we came back into the hotel the security would demand our room number despite having seen us leave the hotel earlier. Showing a room key card wasn’t enough. Housekeeping comes to the room not less than 4 times throughout the day to do the job that would normally be done in one visit in any other hotel. One visit to collect towels, one to make the bed, one to place new towels and one to driver complementary water and a chocolate. Some of these were routinely missed (the water and towel delivery) and needed to be chased multiple times per day. Housekeeping staff generally had a hard time communicating in English. The room cleanliness was poor. Vents were choked with dust, the bathroom fogged window to the bedroom covered in water streaks. Dirt in corners of the room and windows, on top of door sliders. There was minimum attention to detail when it comes to cleaning.
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 11 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
A nice stay but not really 5*. Rooms a little basic.
Stayed 11 nights in Aug 2019

10/10 Excellent

Ibrahim

Travelled with group
Liked: Cleanliness, staff & service
Fantastic Service
Fantastic service with excellent hospitality on the day of Eid by Yussef (Concierge) who made us feel at home and even offered us complimentary breakfast. Spacious pool area and good swimming facilities for all ages. Great location set on the beach front and great beach cafe. Decor in the rooms in need of an uplift. Service and quality of shishas require major improvement.
Stayed 3 nights in Aug 2019

4/10 Poor

Delwar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not to expectation
It was a bad experience considering the high price that I paid , being a luxury hotel .
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The corniche andcthe fresh atlanyic breeze is lovely as well as the natiral 5km sandy coadtline. As for the hotel only the Riyad which is spacious with a roof that retracts and the pool area were 5 star quality. Majority of the staff were incompetent and more often than not did not follow up on requests. This is not a bad review but an honest one. The staff made my staff at
Stayed 21 nights in Jul 2019

4/10 Poor

Adnaan, Doha

Liked: Room comfort
Disliked: Staff & service
Disappointing service
Check in was very slow compared to other 5 star hotels. Our room was specially decorated on request which was a pleasant surprise for my wife. They also upgraded us to a pool view room. However the room had a foul smell and had many defects. After complaining to the manager she apologised and said she would change our room and upgrade us again. The room change took best part of an hour even though I was told 10 minutes. Our new room was better. I was informed I would also receive some complimentary snacks which never arrived. I requested an iron 3 times which finally arrived over 12 hours later. Our first evening was wasted waiting to move room and receive the iron. Breakfast was nice with a large selection, however the service was poor. I would not recommend this hotel due to its poor service. Nothing like other 5 star hotels I have stayed at
Stayed 1 night in Jul 2019

8/10 Good

Mohammed amer

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Sofitel Royal bay Agadir
Hotel needs big uplift it’s old and and knackered staff try their best. Specially Sarah from customer relationship manager was brilliant. She made sure our stay was as comfortable as possible after slight problem with room service. Every day she spoke to us and sent flowers and sweets. Also the guy called Omer from house keeping was great too. He was very friendly and helpful. Over all good stay with 4 young kids. Thumbs up sarah and Omer and also security guy at the gate ( can’t remember his name.)
Stayed 7 nights in Jul 2019

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

AJ, Kuwait

Liked: Amenities
Disliked: Cleanliness, staff & service
I booked a suite and discovered it’s just 2 connected rooms , very strange and layout !!!. Front desk staff very ineffective and slow in addressing guests needs , I’m not talking about my case only but many other guests as well , many times the front desk left empty and simple issue like faulty room keys replacement takes about 15 min without even a word of apology!!! Staff and their management are inexperienced and not around in case of need . I tried to have breakfast in the open air and they make it a big deal that called for special management! exemptions !!! Although I’m paying for my breakfast , they said you can have it either in the room or in the buffet restaurant which was closed by that time !!! The hotel atmosphere is very dull and boring , I stayed for 5 nights and they never brought a band or a Moroccan singers like other hotels !! It’s very un satisfying experience for a 5 star hotel . I will seriously consider not coming back to this hotel
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation weekend
Fantastic hotel ; excellent staff ; great food. The private area of the beach is a roped off section so you still have locals around. Family friendly hotel a lot of kids. A little Far from where the action is (30 min walk) but it’s great if you want to go relax. The disco is dull. In the evening they transform the main lobby into a cafe with live music and shisha which is absolutely divine Overall great for couples and families or a getaway relaxation weekend - not for solo travellers if you’re looking to meet people
Stayed 2 nights in Jun 2019

2/10 Terrible

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms and service are not the Sofitel standard
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we noticed the bath had white stains which could not be removed when rinsed and the staff said it's bleach or something and the place needs renovating the chips in tiles and walls, then ants walking all over our troothbrushes etc in the bathroom, explained the problem to a member of staff in breakfast buffet because she happened to go by and ask the problem. All they did was quick mop and wipe the ants away from the basin and the floor, strangely enough we were in 1st floor above the ground and she said they come from the garden and we explained we don't have a balcony and the trail is from the lobby front door. Instead of shifting us to a new room they just wiped away the ants. It's a shame as it was our first trip to morroco and probably last. It has put us off that much, would not come back to agadir
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good time at this hotel. Room was clean and comfortable. Friendly and helpful staff. Food was good. We will definitely visit again.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019