See all properties
Save

Empress Residence Resort & Spa

5.0 star property
Luxury hotel connected to the convention centre in Siem Reap with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Empress Residence Resort & Spa

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, free pool cabanas
Exterior
Premier Deluxe Twin/Double Room | View from room
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
#888, National Road 6, Siem Reap
  • National Road 6
    1 min walk
  • Cambodian Cultural Village
    2 min walk
  • War Museum Cambodia
    11 min walk
  • Siem Reap Angkor Intl. Airport (SAI)
    66 min drive

Room options

View all photos for Superior Double or Twin Room, City View

Superior Double or Twin Room, City View

Superior Double or Twin Room, City View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Diamond Suit Room

Diamond Suit Room

Diamond Suit Room

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
  • 72 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room, Pool View

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Deluxe Double or Twin Room, Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Family Pool View

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Deluxe Family Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 90 sq m
  • Sleeps 4
  • 2 Large Single Beds and 1 Queen Bed

View all photos for Superior Family City View

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Superior Family City View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 90 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Premier Deluxe Family Room

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Premier Deluxe Family Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
  • 90 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Premier Deluxe Twin/Double Room

Premier Deluxe Twin/Double Room

Premier Deluxe Twin/Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

Pool
Empress Angkor Resort & Spa
Pool
Hot tub
Spa
Kids pool
4.3 out of 5, Excellent, (330)
The price is AU$106
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Empress Angkor Resort & Spa

About the area

Siem Reap

Empress Residence Resort & Spa puts you in the heart of Siem Reap, connected to the convention centre and within steps of National Road 6 and Cambodian Cultural Village. Highlights at this luxury hotel include 2 restaurants, 4 hot tubs and a full-service spa. .A day of pampering at Mealea Spa can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and steam room. Dynasty Bar serves international cuisine and is open for brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, outdoor swimming pool, gym and sauna. 5382 square feet (500 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 5-property class Siem Reap hotel include Angkor Wat and Angkor Night Market.

What's nearby

  • Cambodian Cultural Village - 2 min walk
  • Old Market Area - 4 min drive
  • Angkor Night Market - 4 min drive
  • Pub Street - 4 min drive
  • Angkor Wat - 9 min drive

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 66 min drive

Restaurants

  • ‪Amazon Angkor Restaurant - ‬3 min drive
  • ‪crystal angkor restaurant - ‬2 min drive
  • ‪Nearadey Cafe - ‬3 min drive
  • ‪Nearykhmer Restaurant - ‬3 min drive
  • ‪TROPICAL RESTAURANT - ‬2 min drive

About this property

Empress Residence Resort & Spa

Luxury hotel connected to the convention centre in Siem Reap with 2 restaurants
Empress Residence Resort & Spa offers its guests a full-service spa, 4 hot tubs, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the luxury Empress Residence Resort & Spa. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Siem Reap hotel.

  • 146 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • Conference rooms
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2014
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Empress Residence Resort & Spa offers 146 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Frette Italian sheets and down duvets. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Siem Reap hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Mealea Spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Crown Restaurant
  • Dynasty Bar
  • Kroya Restaurant
  • Royal Pool Bar

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,382 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Phone accessibility kit
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:
  • Fitness facility
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Empress Residence Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Empress Residence
Empress Residence Hotel
Empress Residence Hotel Siem Reap
Empress Residence Siem Reap
Empress Residence Resort Siem Reap
Empress Residence Resort
Empress Residence Resort Spa
Empress & Spa Siem Reap
Empress Residence Resort Spa
Empress Residence Resort & Spa Hotel
Empress Residence Resort & Spa Siem Reap
Empress Residence Resort & Spa Hotel Siem Reap

Frequently asked questions

What is the cancellation policy at Empress Residence Resort & Spa?

Empress Residence Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Empress Residence Resort & Spa?

Yep, Empress Residence Resort & Spa has a free self car park and free valet parking. Onsite parking is limited.

Is there a spa on site at Empress Residence Resort & Spa?

Yep, Mealea Spa is available for guests. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Empress Residence Resort & Spa have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at Empress Residence Resort & Spa?

Empress Residence Resort & Spa features 4 hot tubs, a health club and an outdoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and memory foam beds.

What makes Empress Residence Resort & Spa a romantic place to stay?

Couples spa treatments and garden-view dining, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Empress Residence Resort & Spa.

Is Empress Residence Resort & Spa family-friendly?

You bet! With amenities such as a children's pool, children's meals and free food shopping service, it's no surprise that Empress Residence Resort & Spa is a hit with families.

Are there hot tubs in the rooms at Empress Residence Resort & Spa?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Empress Residence Resort & Spa?

No, Empress Residence Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Empress Residence Resort & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Empress Residence Resort & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Empress Residence Resort & Spa?

No, pets and service animals are not allowed.

Is there a golf course on site at Empress Residence Resort & Spa?

There is a golf course next to Empress Residence Resort & Spa.

Empress Residence Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 28 out of 58 reviews" "
Rating 8 - Good. 17 out of 58 reviews" "
Rating 6 - Okay. 10 out of 58 reviews" "
Rating 4 - Poor. 2 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was nice and very quiet, but the bed was so hard we couldn't sleep on it. We asked for a softer mattress or a topper but nothing was available. The hotel is a long way from Siem Reap centre or any amenities, so even getting some shopping requires a taxi or tuc-tuc, as the hotel is on a busy main road with no pavements.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very French Colonial, its incredibly beautiful and the staff & rooms were excellent at all times.
Stayed 13 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream holiday
The only complaint is I had to leave - outstanding hotel with outstanding service in an outstanding country.a
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding suites with a very reasonable price tag
Stayed 5 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 ***** Hotel
Less food amenities around hotel location. Have to have meals at Hotel's restaurant. Great breakfast spread
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a grand and beautiful hotel. The artistic details are amazing. Staff were very friendly and arranged free rides into town for us which I thought was above and beyond. Our rooms were nice and spacious. I would love to give it 5 stars but the breakfast was possibly the worse we've ever had at a hotel and in stark contrast to everything else about this beautiful hotel. There were very few Western options and the ones that were available were very Chinese style Western. We live in China so are quite used to the Chinese hotel breakfast but even in China there are usually a few pastries or some decent bread or cheese. We agreed that we might stay again because it was so beautiful but if we did we'd just forego the free breakfast and go out in Siem Reap fo morning meal.
Stayed 1 night in Feb 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely. It was about 10 minutes from pub street and about 5 or so from the airport. The shuttle to pub street every evening was great. I'm so glad we chose this hotel.
Stayed 7 nights in Jan 2019

6/10 Okay

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Amazing trip except swimming pool closed without any notice
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall good hotel, comfortable stay, close to airport and about 15 minutes away from market area (pub street). Facilities were good and well maintained. Rooms were quite spacious, we had two interconnecting rooms for family for four. Spa experience was also quite good. Most of the employees were nice and courteous. Special mention of Vandy who was quite informative and always ready to help. Few points though, breakfast was quite average (for 4+ star hotel) with no variation at all. We were there seven days and had the exact same breakfast served every single day! For a five star hotel there were no facilities or any entertainment for kids other then the pool. A kids club or some local activities or movie by the pool would have been nice to keep kids entertained.
Stayed 7 nights in Dec 2018

10/10 Excellent

Jeanie, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, spa is delightful, pool is pristine and refreshing. Very comfortable beds and well appointed rooms Highly recommend
Stayed 1 night in Dec 2016

10/10 Excellent

Suzy, Australia 🇦🇺

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property has all the trimmings for a comfortable stay in Siem Reap. Although we were given a room in a wing where other guests created enough noise to be a real nuisance and affect my ability to sleep soundly. Perhaps I could have complained and had it actioned, however I was just so busy being a tourist that I let it go. I intentionally chose this venue as it was out of town away from Pub strewt to avoid noise. Also-be wary of the exorbitant prices charged for food and drinks at the bar of the property. Given you can get drinks in the town for $1-$3 when you are charged $7 it leaves a bitter taste. The best thing is the incredible staff. Thankyou
Stayed 3 nights in Aug 2018

8/10 Good

WL, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
This hotel is on a main street but stays very quite. Eateries and bars are close by within about 10 minutes’walking. I went in May and the weather was hot and humid and there was a lot of mosquito. I do hope they can put the electrical mosquito repellent in the room and the lobby. Staffs were very timid and you have to say “Hi” to them first. The hotel needs to train them.
Stayed 4 nights in May 2018

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
A little tired needs renovation.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Beautiful hotel! Room was sublime, pool was great. Prices at the hotel resturant / bar were very steep! But they offer a free shuttle to the town and pub street (which is definitely recommended visiting) but only at 6pm until 9pm. Any other time is not free. Nothing to do in local area so using shuttle is advisable.
Stayed 2 nights in Sep 2017

10/10 Excellent

Ashlee, Townsville, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel on the Outskirts of Siem Reap
When you drive into Siem Reap the line of luxury hotels on both sides of the road is an amazing sight, and we were shocked to realise one of those hotels was ours. It was a grand entrance to say the least. On arrival our bags were collected and taken to our room whilst we checked in. During the check in process they took us around to a waiting area with welcome drinks and hot towels to relax and wait. Once we were in our mini apartment (which is again something we did not expect) our doorbell rang. It was a waiter with some mango and banana for us to enjoy. We stayed when they had an international buffet night (all you can eat for $15.00USD per person) with some talented local and traditional enterntainment. Definitely worth a look if you are staying when they have this on. We used the tour desk in the hotel to organise a Sunrise Angkor Tour. The guide we had for the day was so knowledgable about the history of Angkor. I could not believe how much he knew! It was fabulous to be able to explore this amazing part of Cambodia with someone who knew what they were talking about.
Stayed 3 nights in Aug 2017

6/10 Okay

Susan, Okinawa

Liked: Cleanliness, staff & service
Very Good Customer Service
Though he customer service was good, the hotel has room for improvements; 1. Wifi was horrible; limited to no connectivity throughout the day 2. Breakfast buffet, though free, the same food was prepared and presented everyday (even on the weekends) If you are looking for a place to relax, this is not the hotel, for the atmosphere is family friendly: Linus music and kids playing most of the day (meaning you hear this throughout the day).
Stayed 8 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay everything was catered for our stay including the children. We would go back in a heartbeat. Kudos to all the staff.
Stayed 5 nights in Jul 2017

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siem Reap - Empress
My family and I found the hotel to be excellent. Clean, great service. Free airport transfer. Would thoroughly recommend.
Stayed 3 nights in Aug 2017

6/10 Okay

Susan, Korea

Cambodia Vacay
I fell in love with the hotel as soon as I checked-in. The staff was friendly, the room was quaint, and the spa was subperb. Some not so good moments: a gecko was in my room for 2 days, the breakfast buffet was always the same (they would run out of food everyday), lunch and dinner menus were so-so. The pool was very nice. If you are looking for a quiet place to stay, this is not the hotel: Loud music every night, hotel guests very loud, and wifi is horrible. If you want a family getaway with limited electronics for the family (since the wifi is terrible), this is the place.
Room
Gecko
Spa
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay - amazing place
The hotel was superb. Excellent facilities and the staff went above and beyond to help us enjoy our stay
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. Beautiful accommodations
Really enjoy this hotel. Very beautifully decorated. Peaceful place. Restaurant staff was painfully slow at outdoor seating but other than that this place was great!
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel building is impressive. Inside detailing is no-expense-spared: never seen anything so meticulously presented, with plentiful authentic Khmer artifacts. Pool is great. However, the colour ambience is rather sombre and dark, like a tomb. The bad point is the buffet breakfast: only 1 meat choice (either ham or rubbery sausage). All other choices are non-meat and noodle varieties. Very bad waiter service: plates never cleared until the end.
Stayed 3 nights in May 2017

8/10 Good

Davidson

Liked: Cleanliness, staff & service, room comfort
Good Hotel (expensive menu)...
Good Hotel, close to the airport and free shuttle bus. Other than that, no much to do around. Food and beverage inside of the hotel is about 5 to 10 times more expensive than out in the street.

10/10 Excellent

P.K., Edmonton Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation to Angkor Wat
What an awesome experience to enjoy some historical wonders of Cambodia at Angkor Wat and have wonderful modern amenities at our hotel Empress Residence Resort & Spa! Thank you

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Communication occasionally was an issue and we were sometimes misunderstood. Good breakfast with excellent choice of Asian and European food