2/10 Terrible
Caroline
Travelled with family
9 Jan 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liars and Thieves - False Ads, Do Not Believe
The owners are LIARS and THIEVES. I made reservations over two months in advance, based on pictures and descriptions of the family suite. Without even acknowledging it much less warning me, they checked me into a far inferior room. When I confronted them with my receipt that contained the details, they offered a free dinner. They didn't offer a price to match the room. I said this was unacceptable. They claimed to no longer have my room because it was under renovations (again, they could have told me earlier). They then said they wouldn't charge me if I decided to stay at another hotel. They helped me book another hotel in the area. But then they never gave me back my money. Do not believe the pictures and the description. This hotel is located off the main road, BEHIND A DARK UNPAVED ALLEY. The bathroom for the room they gave me looks like a prison cell. It's dark slate grey, slippery floor, and poor lighting. The room itself is also weird, with very little natural light. It gives it an overall institutional feel. To call this place a "luxury hotel" is a misnomer. When I saw the pictures and description and the price, I thought it was almost too good to be true. And it was indeed too good to be true. In this case, you get less than what you even pay for. Management is also aggressive in trying to get you to open your wallet. The first thing they do is try to get you to book activities with them for every single day and time for your stay. And their restaurant is overpriced.
Caroline
Stayed 4 nights in Dec 2019