10/10 Excellent
Alice
1 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect - not in the absolute thick of things so as to feel hectic and set upon, but steps away from everything one could want to see or do.
The public areas and my room were equally pristine, beautiful, and sophisticated. As I told them, I felt like a princess. Slept like one too. Extremely comfortable bed.
My room, at least, was very quiet - there was zero sound transfer from other rooms or the street.
The breakfast was GREAT. Loved the very fresh fruit, and the terrace.
But the best thing is the above-and-beyond service. I had an unusual repeating need and they accommodated me cheerfully. I was also paranoid and doggedly fretful about getting to my morning train on time, and again they kindly put me at ease and arranged everything for me.
Another typical example of their thoughtfulness: at reception, they not only have a (very nice) bathroom - THERE IS A SHOWER IN THERE. A courtesy room WITH A SHOWER is not necessarily a given (unless you’re at an expensive beach resort).
Last example: they speak perfectly good English, but were kind enough to continuously indulge my insistent attempts to practice my Italian on them, even though it was probably rather less efficient for them 😂
Very grateful to have found this place, and to Frederica and Giulia. I LOVED Siena and will look forward to staying there again as soon as I can return.
Alice
Stayed 2 nights in Jul 2024