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Mercure Norwich Hotel

4.0 star property
Suburban hotel with 24-hour front desk and restaurant

Photo gallery for Mercure Norwich Hotel

Property entrance
Business centre
In-room safe, desk, iron/ironing board, free WiFi
Meeting facility
Superior Suite, 1 Double Bed

Reviews

7.4 out of 10
Good

Guests liked:

Friendly staff

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Breakfast available
  • Housekeeping
The current price is AU$156
includes taxes & fees
13 Apr - 14 Apr

Explore the area

Map
121-131 Boundary Road, Norwich, England, NR3 2BA
  • University of East Anglia
    ‪5 min drive‬
  • Norwich Cathedral
    ‪6 min drive‬
  • Carrow Road
    ‪9 min drive‬
  • Norwich (NWI-Norwich Intl.)
    ‪4 min drive‬

Room options

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Highlights

Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Shower/bath combination
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Flat-screen TV
Eco-friendly toiletries
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 King Bed with Sofa bed

Highlights

Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Private bathroom
Shower/bath combination
Hairdryer
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Norwich

At Mercure Norwich Hotel you'll be within a 20-minute walk of Sweetbriar Marshes and 1.6 km (1 mi) from Hellesdon Hospital. Highlights at this eco-friendly hotel include a restaurant, free self-parking and a bar/lounge. .The brasserie, Brasserie Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Business travelers can take advantage of meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 5:00 AM and 9:30 AM and on weekends between 5:00 AM and 10:30 AM. .In proximity to this 4-property class Norwich hotel you'll find Norfolk Broads.

What's nearby

  • University of East Anglia - 5 min drive - 4.0 km
  • Norwich Cathedral - 6 min drive - 4.0 km
  • Market Place - 6 min drive - 4.3 km
  • Carrow Road - 9 min drive - 6.2 km
  • Norwich Castle - 9 min drive - 6.1 km

Getting around

  • Salhouse Station - 11 min drive
  • Norwich (NWI-Norwich Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Woodcock Fish Bar - ‬19 min walk
  • ‪Chestnut Trees - ‬3 min drive
  • ‪Oaks Brewers Fayre - ‬4 min drive
  • ‪The Whiffler - ‬3 min walk

About this property

Mercure Norwich Hotel

Suburban hotel with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Mercure Norwich Hotel. Free self parking is available.

This 4-star Norwich hotel is smoke free.

  • 107 guestrooms or units
  • Conference rooms
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Norwich Hotel offers 107 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 5:00 AM to 9:30 AM on weekdays and 5:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich

Frequently asked questions

What is the cancellation policy at Mercure Norwich Hotel?

Mercure Norwich Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Norwich Hotel?

As of 18 Mar 2025, prices found for a 1-night stay for 2 adults at Mercure Norwich Hotel on 13 Apr 2025 start from AU$155.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Norwich Hotel?

Yep, Mercure Norwich Hotel has a free self car park.

Does Mercure Norwich Hotel serve breakfast?

Sure does, buffet brekkie is available on weekdays from 5:00 AM to 9:30 AM and on weekends from 5:00 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Norwich Hotel?

No, Mercure Norwich Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Norwich Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Norwich Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Norwich Hotel?

No, pets are not allowed.

Mercure Norwich Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 130 out of 556 reviews
Rating 8 - Good. 199 out of 556 reviews
Rating 6 - Okay. 138 out of 556 reviews
Rating 4 - Poor. 61 out of 556 reviews
Rating 2 - Terrible. 28 out of 556 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I will use again when I go back to norwich
Stayed 2 nights in Dec 2024

8/10 Good

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
A little dated
Stayed 1 night in Dec 2024

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Dylan

Business traveller
Friendly staff
Stayed 1 night in Dec 2024

6/10 Okay

Will

Stayed 1 night in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jenny

Travelled with partner
Liked: Staff & service
The location was good and ample parking. The property and facilities were however very dated throughout
Stayed 1 night in Nov 2024

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay, great location, friendly, helpful staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Angela

Stayed 1 night in Oct 2024

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated hotel
Hotel is clean, just very dated. Was expecting much more from a well known chain. For the amount paid was expecting something that had been improved since original construction. Can't say it is eco friendly as the whole time i was there the radiators were on full blast to make up for the fact that the single glazed old aluminum windows were drafty.
Stayed 1 night in Oct 2024

10/10 Excellent

Alan

Stayed 1 night in Oct 2024

10/10 Excellent

Bridget

Stayed 1 night in Sep 2024

8/10 Good

Zdenko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Gary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Gareth

Liked: Cleanliness
Disliked: Property conditions & facilities
Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.
Stayed 2 nights in Sep 2024

8/10 Good

Crismel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Gareth

Travelled with partner
Liked: Staff & service
Perfectly reasonable for a one or two night stay.
Stayed 1 night in Sep 2024

4/10 Poor

Ian

Disliked: Staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Benjamin

Stayed 1 night in Aug 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night
Stayed 1 night in Aug 2024

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff good breakfast
Stayed 1 night in Aug 2024

6/10 Okay

Dr. Sergio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Catherine

Liked: Staff & service, property conditions & facilities
The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them. The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception) The hotel is an older building in an industrial estate.
Stayed 1 night in Aug 2024

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My son and I booked this hotel, so we could access the pool and spa as advertised. Apparently on arrival, we were informed these are no longer in use !!
Stayed 2 nights in Aug 2024