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Lake Toya Tsuruga Resort Hikari no uta

4.0 star property
Hotel with 2 restaurants, near Lake Toya
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lake Toya Tsuruga Resort Hikari no uta

Exterior
Courtyard
Fireplace
Deluxe Design Twin Room with Onsen Open-Air (Wood-Deck) Bath East Wing, Non-Smoking
Lounge

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Spa
  • Air conditioning
  • Housekeeping
The price is AU$1,337
includes taxes & fees
8 Jan - 9 Jan 2025

Explore the area

Map
88-26 Sobetsuonsen, Sobetsu, Hokkaido, 052-0103
  • Lake Toya
    2 min drive
  • Showashinzan Ropeway
    3 min drive
  • Bayern
    5 min walk
  • Toya Station
    16 min drive

Room options

View all photos for Premier Suite with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Premier Suite with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Premier Suite with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Spring-water bath
Rainfall showerhead
  • 120 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese Western Style Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Japanese Western Style Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Japanese Western Style Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Spring-water bath
Rainfall showerhead
Hairdryer
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese Western Style Room with Onsen Open-Air Bath (Lake View) West Wing, Non-Smoking

Japanese Western Style Room with Onsen Open-Air Bath (Lake View) West Wing, Non-Smoking

Japanese Western Style Room with Onsen Open-Air Bath (Lake View) West Wing, Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Spring-water bath
Rainfall showerhead
Hairdryer
  • 51 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Family Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Family Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Family Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Spring-water bath
Rainfall showerhead
Hairdryer
  • 46 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese Western Style Room (Lake View) West Wing, Non-Smoking

Japanese Western Style Room (Lake View) West Wing, Non-Smoking

Japanese Western Style Room (Lake View) West Wing, Non-Smoking

Highlights

Air conditioning
Heating
Flat-screen TV
Premium bedding
Private bathroom
Bidet
Rainfall showerhead
Hairdryer
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Spring-water bath
Rainfall showerhead
Hairdryer
  • 48 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Design Twin Room with Onsen Open-Air Bath (Wood-Deck) East Wing, Non-Smoking

Design Twin Room with Onsen Open-Air Bath (Wood-Deck) East Wing, Non-Smoking

Design Twin Room with Onsen Open-Air Bath (Wood-Deck) East Wing, Non-Smoking

Highlights

Individually decorated
Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Spring-water bath
Rainfall showerhead
  • 48 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Design Twin Room with Onsen Open-Air (Wood-Deck) Bath East Wing, Non-Smoking

Deluxe Design Twin Room with Onsen Open-Air (Wood-Deck) Bath East Wing, Non-Smoking

Deluxe Design Twin Room with Onsen Open-Air (Wood-Deck) Bath East Wing, Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Spring-water bath
Rainfall showerhead
Hairdryer
  • 68 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Deluxe Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Deluxe Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Spring-water bath
Rainfall showerhead
Hairdryer
  • 68 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Suite Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Suite Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Spring-water bath
Rainfall showerhead
  • 90 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Junior Suite Room with Onsen Open-Air Bath (Mountain View) East Wing, Non-Smoking

Junior Suite Room with Onsen Open-Air Bath (Mountain View) East Wing, Non-Smoking

Junior Suite Room with Onsen Open-Air Bath (Mountain View) East Wing, Non-Smoking

Highlights

Private indoor hot tub
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Spring-water bath
Rainfall showerhead
  • 123 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Beds

View all photos for Mountain View Junior Suite Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Mountain View Junior Suite Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Design Twin Room With Open-Air ONSEN Bath -East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Design Twin Room With Open-Air ONSEN Bath -East Wing - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Lake View Suite Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Lake View Suite Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Lake View Japanese & Western Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Living area

Lake View Japanese & Western Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Premier Suite With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Premier Suite With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Deluxe Design Twin Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Deluxe Design Twin Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Lake View Japanese & Western Room With Open-Air ONSEN Bath West Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Lake View Japanese & Western Room With Open-Air ONSEN Bath West Wing - Non-Smoking

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Lake View Japanese & Western Room West Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Lake View Japanese & Western Room West Wing - Non-Smoking

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Lake View Family Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Lake View Family Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Design Twin Room With Open-Air ONSEN Bath (Lake View)-East Wing

Premium bedding, in-room safe, laptop workspace, free WiFi

Design Twin Room With Open-Air ONSEN Bath (Lake View)-East Wing

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room (Mountain View)-East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Standard Twin Room (Mountain View)-East Wing - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Design Twin Room With Open-Air ONSEN Bath (Wood-Deck)-East Wing

Premium bedding, in-room safe, laptop workspace, free WiFi

Deluxe Design Twin Room With Open-Air ONSEN Bath (Wood-Deck)-East Wing

  • Sleeps 2
  • 2 Single Beds

Similar properties

Front of property

Midorinokaze Resort Kitayuzawa

Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (414)
The price is AU$387
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Midorinokaze Resort Kitayuzawa

About the area

Sobetsu

At Lake Toya Tsuruga Resort Hikari no uta you'll be 2.6 km (1.6 mi) from Lake Toya and 1.9 km (1.2 mi) from Showa-shinzan. Highlights at this hotel include 2 restaurants, a full-service spa and free valet parking. .The restaurant, Restaurant LUMIere, is open for breakfast and dinner. Bar Usu no Akari is the hotel's own bar. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. .With a stay at this 4-property class Sobetsu hotel, you'll be 34.5 km (21.4 mi) from Rusutsu Resort.

What's nearby

  • Lake Toya - 2 min drive
  • Toyako Onsen - 3 min drive
  • Showashinzan Ropeway - 3 min drive
  • Showa-shinzan - 3 min drive
  • Toyako Hot Spring - 4 min drive

Getting around

  • Toya Station - 16 min drive
  • New Chitose Airport (CTS) - 91 min drive

Restaurants

  • ‪Mogmog - ‬4 min drive
  • ‪レストランおおでら - ‬6 min walk
  • ‪風の音 - ‬4 min drive
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬4 min drive
  • ‪デメキン食堂 - ‬4 min drive

About this property

Lake Toya Tsuruga Resort Hikari no uta

Hotel with 2 restaurants, near Lake Toya
Lake Toya Tsuruga Resort Hikari no uta offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Lake Toya Tsuruga Resort Hikari no uta. Free valet parking is available.

This 4-star Sobetsu hotel is smoke free.

  • 48 guestrooms or units
  • 2 dining venues
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Lake Toya Tsuruga Resort Hikari no uta offers 48 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with smart speakers.

Bathrooms include bidets, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Bar Usu no Akari
  • Restaurant LUMIere
  • Ryouriya shinzan

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV
  • Smart speaker

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests with food allergies should contact this property at least 5 days prior to check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Toya Tsuruga Hikari No Uta
Lake Toya Tsuruga Resort Hikari no uta Hotel
Lake Toya Tsuruga Resort Hikari no uta Sobetsu
Lake Toya Tsuruga Resort Hikari no uta Hotel Sobetsu

Frequently asked questions

What is the cancellation policy at Lake Toya Tsuruga Resort Hikari no uta?

Lake Toya Tsuruga Resort Hikari no uta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lake Toya Tsuruga Resort Hikari no uta?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Lake Toya Tsuruga Resort Hikari no uta on 8 Jan 2025 start from AU$1,337.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lake Toya Tsuruga Resort Hikari no uta?

Yep, Lake Toya Tsuruga Resort Hikari no uta has free valet parking.

Is there a spa on site at Lake Toya Tsuruga Resort Hikari no uta?

Yep, there is an onsite spa at Lake Toya Tsuruga Resort Hikari no uta.

What makes Lake Toya Tsuruga Resort Hikari no uta a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Lake Toya Tsuruga Resort Hikari no uta.

Is there a free airport shuttle available at Lake Toya Tsuruga Resort Hikari no uta?

No, Lake Toya Tsuruga Resort Hikari no uta does not offer an airport shuttle service.

Is there a bar or restaurant at Lake Toya Tsuruga Resort Hikari no uta?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Lake Toya Tsuruga Resort Hikari no uta?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Lake Toya Tsuruga Resort Hikari no uta?

No, pets are not allowed.

Lake Toya Tsuruga Resort Hikari no uta Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 16 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty good but the wagyu from the dinner was not good
Stayed 1 night in Jul 2024

8/10 Good

Shao Onn

Liked: Cleanliness
Stayed 2 nights in Jul 2024

8/10 Good

XIAOYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

YUK YU MARTIN

Stayed 1 night in Jan 2024

6/10 Okay

Chay Ling

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay but totally not worth the price
For the price paid and 5 star rating, staff is extremely inflexible with their arrangements. - room cleaning is limited to up to 1pm and cannot be delayed further or changed if sight seeing plans change - dinner and breakfast timings must be fix one day in advance in 30min intervals forcing you to stick to your plan and unable to relax on a whim. Ironic for a 5 star ryokan that wants you to relax and enjoy the facilities - dinner is great but not worth the near US$800 price point. There are better ryokans out there that serve better food for half the price albeit at lesser portions (doesn’t matter when you are full at dish 7/9 of their keiseki) - default dinner menu is French and require top ups to Japanese Kaiseki or Teppanyaki. A bit of a downer consider the price paid
Breakfast is decent but there are better ones out there.
Kaiseki Dinner
Kaiseki Dinner
Kaiseki Dinner
Stayed 4 nights in Nov 2023

10/10 Excellent

Ching Yieng

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Love this hotel so much! Staffs are friendly and professional, food is delicious, architectural was perfect! Will definitely stay again when I visit to lake Toya!!
Stayed 1 night in Nov 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing ambience, great service and top-notch food
Stayed 1 night in Sep 2023

10/10 Excellent

Mei-Ti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
享受渡假時光的好去處！
環境與服務都非常優質，讓人感到十分舒適。房內設有溫泉設施可以隨時享受放鬆的時光，並且還能從房內觀賞到美麗的洞爺湖景色和絢爛的煙火，令人印象深刻。工作人員非常有禮貌且友善，能夠熱心地協助解決各種問題，讓人感受到貼心的服務。不過，晚餐的法式料理的部分或許還有提升的空間，期待未來能有更好的體驗。
Stayed 2 nights in Aug 2024

8/10 Good

JUAN

Stayed 1 night in Jul 2024

10/10 Excellent

Jaehyun

Stayed 1 night in Jun 2024

10/10 Excellent

Chieko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
５月に４泊しました。開業一周年だったようで、特別ライブイベントが開催されていたりと良いタイミングでの滞在でした。館内の規模はちょうどよく、各所にアート作品が展示してあり、部屋までの廊下を歩くのでさえ、飽きさせません。こだたりを感じるしつらえ、演出が日常を忘れさせてくれました。客室露天風呂のテラスはゆったりとしており、そこから眺める洞爺湖・羊蹄山・中島の景色は絶景です。広い空を感じ、静寂に包まれ、風の音を感じ、究極のリラックス空間でした。 客室のアメニティの中で、これは嬉しいと思ったのが、 胃腸薬です。恐らく女性スタッフのアイディアなのかな？と想像しました。また、冷蔵庫には毎日異なるスウィーツが入っていました。（初日だけかな？と思っていたので驚きました。）美味しかったです。 大抵どのホテルもコーヒーメーカーはおいてありますが、こちらはペットボトルのお水が惜しげもなく置いてあるのはいいですね。けち臭さを感じません（笑） 当初４日ともにディナーはフレンチにしてましたが、ホテルの方から和食に変更も可能と連絡を頂いたので、１日だけ和食に変更しました。３日間はフレンチということで、毎日内容の異なるメニューでレベルが非常に高く、美しく、毎食堪能しました。朝食はハーフ・ブッフェで、ブッフェコーナーの品々が良かったです。（やたら品数は多いが、食べたいものがないところが多い）細かいことですが、レストランのある階の廊下には、配膳台がありましたが、それも景観を損なわない工夫がしてるのも良いですね。空間の統一を徹底しているのが伺えます。 スタッフの方は、イベントの案内の声掛けをさりげなくしてくださったり、食事の際の会話を聞いていたようで、情報提供してくださったりと心配りがすばらしかったです。とっても充実＆リラックスする事ができました。また是非再訪したいです。
Stayed 4 nights in May 2024

10/10 Excellent

lilik juniwat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

yasuhiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
できて間もない綺麗なホテル。 露天風呂付きの部屋２泊でしたが、部屋が1階で、洞爺湖側なのにほぼ見えないのが残念。　鶴賀リゾートのグループの中では、食事はトップクラスで　朝も夜も素晴らしい。
Stayed 1 night in Nov 2023

10/10 Excellent

JUNGEUN

Stayed 1 night in Nov 2023

10/10 Excellent

yasuhiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2度目の宿泊。同じホテルグループでは素晴らしい接客と配慮だと思います。
Stayed 1 night in Nov 2023

10/10 Excellent

YA-LI

Stayed 2 nights in Oct 2023

8/10 Good

Dr Ridzwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somewhat confused on the concept..
Physical facilities are excellent but I find soft skills of staff somewhat average, maybe because of labour shortage. Still, customers are paying a premium for an experience which is below expectations
Bedroom
Music room
Stayed 1 night in Sep 2023

10/10 Excellent

Tomonori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Liang-Lin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A new property in the Lake Toya area, but away from the main streets. Wonderful architectural design though slight understaffed, with many of them not as properly trained as other hotels of this calibre in Japan. Lovely rooms and in-room onsen (select rooms).
Stayed 1 night in Aug 2023

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023