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Toya Sun Palace Resort & Spa

4.0 star property
Family-friendly resort with a full-service spa and a sauna
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Toya Sun Palace Resort & Spa

Living area
Lobby lounge
Lobby lounge
Reception
Breakfast buffet

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107
  • Toyako Onsen
    1 min walk
  • Lake Toya
    4 min walk
  • Toyako Hot Spring
    2 min drive

Room options

View all photos for Japanese Style Room, Lake View, Non Smoking

Japanese Style Room, Lake View, Non Smoking | Living area

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
In-room safe
  • 35 sq m
  • Lake view
  • Sleeps 5
  • 4 Single Futons

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
In-room safe
  • 28 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
In-room safe
  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Futons OR 2 Single Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

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The price is AU$350
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includes taxes & fees
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About the area

Sobetsu

A family-friendly stay in Sobetsu awaits you at Toya Sun Palace Resort & Spa. Within steps you'll find Toyako Onsen and Lake Toya within a short 5-minute stroll. Highlights at this resort include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include massages along with access to the hot springs/mineral springs. The buffet restaurant, Palacio, is open for breakfast and dinner. At the resort's own lounge bar, you can stop for a drink. Enjoy the sauna, kids' swimming pool and waterslide as well as access to hot springs. Plus you'll find free Wi-Fi in public areas, a 24-hour front desk and a games room. There's also the convenience of free self parking. .With a stay at this 4-property class Sobetsu resort, you'll be 31.8 km (19.8 mi) from Rusutsu Resort.
View more Resorts in SobetsuOpens in a new window

What's nearby

  • Toyako Onsen - 1 min walk - 0.0 km
  • Lake Toya - 4 min walk - 0.4 km
  • Toyako Hot Spring - 2 min drive - 1.8 km
  • Showa-shinzan - 5 min drive - 4.8 km
  • Showashinzan Ropeway - 5 min drive - 5.2 km

Getting around

  • Toya Station - 12 min drive
  • New Chitose Airport (CTS) - 94 min drive

Restaurants

  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬20 min walk
  • ‪Mogmog - ‬14 min walk
  • ‪風の音 - ‬13 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬11 min walk
  • ‪デメキン食堂 - ‬14 min walk

About this property

Toya Sun Palace Resort & Spa

Family-friendly resort with full-service spa and sauna
Toya Sun Palace Resort & Spa offers its guests a full-service spa, hot springs, and a waterslide. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

An indoor pool, a children's pool, and a sauna are also featured at the family-friendly Toya Sun Palace Resort & Spa. Free self parking is available.

  • 1 building
  • 324 guestrooms or units
  • 10 levels
  • Built in 1965
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • On-site shopping
  • Lift
  • Bar or lounge
  • 1 conference room
  • Dining venue
Toya Sun Palace Resort & Spa offers 324 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Sobetsu resort provides complimentary wireless Internet access.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs open between 5:00 AM and 11:00 PM.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Palacio

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a lake

Full-service spa

  • Hot spring
  • Hot springs open from 5:00 AM - 11:00 PM
  • Hot springs water temperature - 42 ºC
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 1 building
  • 10 floors
  • Ballroom
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 5:00 AM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sun Palace Toya
Toya Sun Palace
Toya Sun Palace Hotel
Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Sobetsu
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu

Frequently asked questions

What is the cancellation policy at Toya Sun Palace Resort & Spa?

Toya Sun Palace Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Toya Sun Palace Resort & Spa?

Yep, Toya Sun Palace Resort & Spa has a free self car park.

Is there a spa on site at Toya Sun Palace Resort & Spa?

Yep, there is an onsite spa at Toya Sun Palace Resort & Spa. You'll enjoy services like massages.

Does Toya Sun Palace Resort & Spa have a pool?

Toya Sun Palace Resort & Spa has an indoor pool and a kids' pool.

Does Toya Sun Palace Resort & Spa have a waterslide?

Yep, this property has a waterslide!

Is Toya Sun Palace Resort & Spa family-friendly?

You bet! With amenities such as a children's pool, an arcade and a waterslide, it's no surprise that Toya Sun Palace Resort & Spa is a hit with families.

Is there a free airport shuttle available at Toya Sun Palace Resort & Spa?

No, Toya Sun Palace Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Toya Sun Palace Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Toya Sun Palace Resort & Spa?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Toya Sun Palace Resort & Spa?

No, only service animals are allowed.

Toya Sun Palace Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 250 reviews" "
Rating 8 - Good. 104 out of 250 reviews" "
Rating 6 - Okay. 56 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Linda

Disliked: Cleanliness
Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019

10/10 Excellent

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Stayed 1 night in Oct 2018

8/10 Good

Winhyde, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
Stayed 1 night in Oct 2018

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel experience ever!
It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Stayed 1 night in Jul 2018

6/10 Okay

Jeannie, 🇵🇭

Disliked: Cleanliness, staff & service, room comfort
Nice and grand lobby but terrible, old, smelly rooms specially the bathroom. Reception staff incompetent and rude. The onsen area is good. Dinner and breakfast food quality decent but nothing great.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.
Stayed 1 night in Jun 2018

6/10 Okay

Thomas

Disliked: Room comfort
Air-conditioning system needs a major overhaul!
The lobby was very posh and welcoming but I am afraid the rooms and air-conditioning system needs sprucing up. It was warm and stuffy in the rooms although we turned up the air-conditioning to the max - you wouldn't be able to feel it at all. The food was ok. We stayed at this hotel on our 2nd night at Lake Toya and could easily compare this hotel with the other resort we stayed at on our 1st night. The other resort was excellent in all aspects but unfortunately they did not have rooms for the second night and we opted for this one instead and we were disappointed. Service wise, there was nothing to complain about - they were polite and attended to queries well and they do have good amenities such as a big video arcade for the children and even a big table-tennis room for booking. They also have a big indoor swimming pool with slides. Pity that the rooms and air-conditioning failed them.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Beautiful lounge & onsen
The common areas are beautiful. The lounge was stunning and so was the view from the onset. The view from the room was great but the rooms are extremely dated. I took the western room, which was on a smoking floor. My clothes and hair reeked of smoke when I woke up. Meal times end really early and it felt like a huge cafeteria.
Stayed 1 night in May 2018

8/10 Good

Murata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and enjoy
We did enjoyed the 2 days with fireworks at night and felt very relax for the spa.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Splendid lake view, lack of human touch
This hotel has a splendid lake view from its hotel lobby and from its outdoor onsen. Scrumptious breakfast and dinner buffet with good variety of foods. The receptionist staff and the onsen cleaner lady are not that friendly. Its dining place is very particular on their breakfast and dinner hours, make sure you do not go enter the dining hall late, or you have to find your own way to get your food in the winter time. Their staff is too focus on standard operating procedure and lack of human touch. Avoid peak season if you do not want to queue for your food. The room is clean but it looks old now(I can imagine its grandeur in the past though.) Overall, I enjoy its lobby and outdoor onsen most.

8/10 Good

chong, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night in Jan. We are lucky being allocated the new renovated room. Thought the room is not big but comfortable and clean. This hotel is not closed to the train station or center, so they have a store at ground. One thing we are appreciated was they provided free shuttle bus from/to Sapporo and the hotel. Super convenient especially in winter season. Spa also very nice especially outdoor spa. But don’t expect too much on dinner buffet. Overall we are happy and enjoy to stay.
Stayed 1 night in Jan 2018

10/10 Excellent

fl, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view from outdoor Onsen
Hotel has nice decoration, staff is nice, bed is comfortable. I specially like the view from outdoor onsen. The evening performance is wonderful. I only didn’t like the buffet restaurant environment—too many people and too much noise.
Stayed 1 night in Jan 2018

6/10 Okay

Maria

Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ek Song Mervyn

Liked: Room comfort
Everything needs a refurbishment. Service standard seems shallow perhaps we were not Japanese. Buffet Chefs and waiters no smiles. We were told to leave asap after the give time. Could not relax and enjoy our meal.
Stayed 1 night in Dec 2017

4/10 Poor

javier , spore

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Hotel.
Room was very very dirty not the same as shown on the web site .bed was uncomfortable a very lousy manage hotel with all the tour group dinning at the same time .pet dog are even allow in these hotel. nothing is good for the price you paid. please go else where if you want a quite place .
Stayed 1 night in Oct 2017

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Lakeside View
Fantastic lobby and infinity ofuro (public bath) view of Lake Toya! Otherwise a typical large hotel catering to tour groups (enormous dining hall--food not bad for a buffet--and modest rooms--reserve the VIP room for unobstructed view of firework show from the balcony). Although there is a free shuttle bus leaving Sapporo in the morning (contact hotel to reserve a seat), alternative transport will need a little planning (and cost).
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too many tour groups, old hotel, rooms not maintained properly. The only plus point is the nice view and onsen.
Stayed 2 nights in Sep 2017