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Mövenpick Resort & Marine Spa Sousse

5.0 star property
Luxury hotel on the beach, with 2 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mövenpick Resort & Marine Spa Sousse

2 outdoor pools, open 8 AM to 7 PM, pool umbrellas, pool loungers
Front of property - evening/night
Premium bedding, minibar, in-room safe, desk
Exterior
Breakfast, lunch and dinner served

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • On private beach
    On private beach
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
Boulevard du 14 Janvier, Sousse, 4039
  • Sousse Beach
    7 min walk
  • Ribat of Sousse
    4 min drive
  • ribat
    4 min drive
  • Sousse (QSO)
    8 min drive

Room options

View all photos for Suite, 1 King Bed, Terrace, Sea View

Suite, 1 King Bed, Terrace, Sea View

Suite, 1 King Bed, Terrace, Sea View

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Sea View

Junior Suite, 1 King Bed with Sofa bed, Sea View

Junior Suite, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Separate bedroom
  • 47 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, 1 Single Bed, Sea View

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 1 Single Bed, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 34 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Twin Room, 1 Single Bed, Pool View

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 1 Single Bed, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Twin Room, 1 Single Bed, Partial Sea View

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 1 Single Bed, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 32 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Twin Room, 1 Single Bed

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 1 Single Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Sea View

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 34 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Pool View

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Partial Sea View

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 34 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby
Sousse Pearl Marriott Resort & Spa
On private beach
Pool
Breakfast included
Kids pool
3.9 out of 5, Good, (166)
The price is AU$261
for 1 night
includes taxes & fees
16 Nov - 17 Nov
Sousse Pearl Marriott Resort & Spa

About the area

Sousse

A luxury stay in the heart of Sousse awaits you at Mövenpick Resort & Marine Spa Sousse. Within just a 15-minute stroll, you'll find Sousse Beach and Casino Veneziano. Highlights at this beachfront hotel include 2 outdoor swimming pools, 2 bars/lounges and a full-service spa. .A relaxing day at Marine Spa can include hot stone massages, detox wraps and body wraps along with hydrotherapy and thalassotherapy. The hotel's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 6781 square feet (630 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Sousse hotel include Zaouia Zakkak and ribat.

What's nearby

  • Sousse Beach - 7 min walk
  • Ribat of Sousse - 4 min drive
  • ribat - 4 min drive
  • Stade Olympique - 4 min drive
  • Port El Kantaoui Harbour - 8 min drive

Getting around

  • Monastir (MIR-Habib Bourguiba Intl.) - 30 min drive

Restaurants

  • ‪Il Conte - ‬5 min walk
  • ‪Franco Gelato & Caffè - ‬1 min walk
  • ‪Tapeo Restaurant - ‬1 min walk
  • ‪Lotus Club - ‬9 min walk
  • ‪Una Storia della Vita - ‬1 min walk

About this property

Mövenpick Resort & Marine Spa Sousse

Luxury hotel on the beach, with 2 outdoor swimming pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Mövenpick Resort & Marine Spa Sousse, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Sousse hotel.

  • 1 building
  • 618 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Conference rooms
  • 6781 sq ft of conference space
  • 630 sq. m of conference space
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Mövenpick Resort & Marine Spa Sousse offers 618 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Marine Spa has 24 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including hydrotherapy, reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, English, French, German, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6,781 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 24 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: TND 50 per night
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: TND 12.00 per person, per night, up to 10 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TND 250 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 8 AM to 7 PM
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moevenpick Marine Spa
Moevenpick Marine Spa Sousse
Moevenpick Resort & Marine Spa
Moevenpick Resort & Marine Spa Sousse
Moevenpick Sousse
Sousse Resort
Moevenpick Resort & Marine Spa Sousse Hotel Sousse
Moevenpick Resort And Marine Spa Sousse
Mövenpick Resort Marine Spa
Mövenpick Marine Spa Sousse
Mövenpick Marine Spa

Frequently asked questions

What is the cancellation policy at Mövenpick Resort & Marine Spa Sousse?

Mövenpick Resort & Marine Spa Sousse offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mövenpick Resort & Marine Spa Sousse?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Mövenpick Resort & Marine Spa Sousse on 17 Nov 2024 start from AU$172.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mövenpick Resort & Marine Spa Sousse?

Yep, Mövenpick Resort & Marine Spa Sousse has a free self car park and free valet parking.

Are there any beaches close to Mövenpick Resort & Marine Spa Sousse?

Yep, Mövenpick Resort & Marine Spa Sousse is a short 7-minute walk from Sousse Beach. Fun beach activities include volleyball, scuba diving and waterskiing.

Is there a spa on site at Mövenpick Resort & Marine Spa Sousse?

Yep, Marine Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Mövenpick Resort & Marine Spa Sousse have a pool?

Mövenpick Resort & Marine Spa Sousse has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 7 PM.

What luxury perks are available at Mövenpick Resort & Marine Spa Sousse?

Mövenpick Resort & Marine Spa Sousse features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Mövenpick Resort & Marine Spa Sousse a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Mövenpick Resort & Marine Spa Sousse.

Is Mövenpick Resort & Marine Spa Sousse family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Mövenpick Resort & Marine Spa Sousse is a hit with families.

Is there a free airport shuttle available at Mövenpick Resort & Marine Spa Sousse?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mövenpick Resort & Marine Spa Sousse?

Yep, they've got a beach bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Mövenpick Resort & Marine Spa Sousse?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Mövenpick Resort & Marine Spa Sousse?

No, pets are not allowed.

Is there a golf course on site at Mövenpick Resort & Marine Spa Sousse?

There is a golf course next to Mövenpick Resort & Marine Spa Sousse.

Mövenpick Resort & Marine Spa Sousse Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 267 out of 596 reviews" "
Rating 8 - Good. 151 out of 596 reviews" "
Rating 6 - Okay. 85 out of 596 reviews" "
Rating 4 - Poor. 40 out of 596 reviews" "
Rating 2 - Terrible. 53 out of 596 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

sahbi

Stayed 2 nights in Jul 2024

8/10 Good

Ahmad Mohd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jul 2024

8/10 Good

Oussama

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It was good staying in Movenpick. It’s just big so get lost sometimes!
Stayed 1 night in Jul 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property as always recommended 👌
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is the best beautiful surroundings good food great service
Stayed 1 night in Jul 2024

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

8/10 Good

Mahmoud, Mission Viejo

Stayed 5 nights in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome hotel
Stayed 1 night in Jun 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is what you would expect from the movenpick family of hotels. It is a large hotel but has lots of things to offer tourists. The rooms are spacious and do housekeeping twice a day although the evening housekeeping visit was a bit hit and miss. Bottled water is provided to your room whether you are all inclusive or just B&B. The all inclusive option has taken over the hotel which means visitors such as ourselves paying for meals and service were in the minority. This brings with it its own issues, such as different quality of drinks - for those paying as you go. Constantly having to reiterate that you were not all inclusive so you could get the good brands! Sabir round the pool and Kamal drinks water round the pool have got things all sorted round the pool. They gave excellent service and treated with a smile. The worst experience by far was breakfast where the waiters were a very unhappy bunch and took ages to provide you with drinks. The food at breakfast was excellent just poor service.
Stayed 10 nights in Jun 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will stay ma y times
Stayed 1 night in Jun 2024

8/10 Good

Tasneem

Liked: Cleanliness, property conditions & facilities
Would recommend. Luxury hotel. Good eateries. Nice rooms. Clean. Lovely setting. Difference between a 4 and 5 rating for me is that housekeeping could be better and some staff were not very friendly nor helpful (mainly front desk). Very good otherwise.
Stayed 3 nights in May 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Will

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. Location isn’t great. Buffet food 2-3/5.
Stayed 2 nights in May 2024

8/10 Good

Wannees

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Mariem

Stayed 7 nights in Mar 2024

10/10 Excellent

Ian

Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay- I only had breakfast but it was really good with a variety of local fare and international foods. Staff is helpful and the Spa is TOP NOTCH!
Stayed 1 night in Feb 2024

10/10 Excellent

Sabeur

Stayed 1 night in Jan 2024

10/10 Excellent

Saber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the city, staff were lovely and friendly food was delicious all in all a great stay, highly recommended.
Stayed 3 nights in Nov 2023

6/10 Okay

saddam

Stayed 1 night in Oct 2023

2/10 Terrible

Chaimaa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous experience overall
In no world is this a 5* hotel, far from it! The only 5* thing about it is the view from the terrace. Staff has such bad attitude, ESPECIALLY the security at the parking. Except a few people, namely 2 guys at the beach and 1 gentleman and a girl at the lobby café. The rest were equally rude, hostile and unprofessional to say the least. First Room was dirty, had hairs all over the place. Sink and bathtub were blocked. When informed, the guy changed my room, no apology whatsoever. Second room was cleaner but extremely noisy on certain evenings as it’s next to a nightclub, so loud music until 3am+. When I communicated this to the receptionist, instead of apologizing or offering to change the room, she made the joke that the nightclub is making a good ambience for me. Parking situation is horrible, always full! Not directly accessible from the hotel lifts. You have to walk out and take the stinky sewers smelling stairs. Not to mention the attitude of the guy at the entrance gate. The breakfast service was a joke, I go in all tables are dirty, i ask the waiter to clear up the table for me, he clears the plates and leaves the coffee cups, the paper mat and all the crumbs on the table. He didn’t bring the cutlery until i fetched it myself. I go to get some juice, no glasses. I go to get a crepe, no plates. No name cards on dishes. Other than that, furniture in the rooms was very old. And no food from outside is allowed which is ridiculous. Accor should tackle this asap!
Hair on the bedside table
Bug on the wall not cleaned
Bathtub corners not cleaned, you can see hair and yellow stains
More hair on the floor
Stayed 1 night in Sep 2023

10/10 Excellent

Darren

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've stayed in
I am soo disappointed by my stay at this hotel. I didn't expect it to be as good as the 5* hotels in the west but this was way from it. Some of the key highlights: - you are not allowed guests in the hotel. - you are not allowed to take things from outside in to the hotel. I tried to take a water bottle in side and they took it off me. - the staff are really rude. - help desk is constantly busy so you don't get a chance for any assistance. I asked for an iron 5 times and still didn't get one. In the end I gave up. - when I got my room, it smelt bad like a plumbing problem. Went to the desk to get it sorted, they said they would check but nothing happened for the duration of my stay. I wouldn't recommend this hotel to anyone.
Stayed 3 nights in Aug 2023

10/10 Excellent

Vito

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Looks like the best place in the area, beautiful beach, beautiful pool. I highly recommend. Have breakfast near the lobby, the downstairs restaurant is way too crowded. Make sure to visit the Sousse castle museum and the Roman colosseum in el Jem, also Carthage if you can 😃
Stayed 4 nights in Aug 2023