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TUI SUNEO Royal Kenz

4.0 star property
Hotel with private beach, full-service spa

Photo gallery for TUI SUNEO Royal Kenz

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Private beach nearby, white sand, sun-loungers, beach umbrellas
Private beach nearby, white sand, sun-loungers, beach umbrellas
Private beach nearby, white sand, sun-loungers, beach umbrellas
Terrace/patio

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Gym
  • Spa
  • Parking included
The current price is AU$115
includes taxes & fees
12 Mar - 13 Mar

Explore the area

Map
Jinene el kantaoui, Port El Kantaoui, 4089
  • El Kantaoui Golf Course
    ‪2 min drive‬
  • Acqua Palace Water Park
    ‪2 min drive‬
  • Hannibal Park
    ‪3 min drive‬
  • Enfidha (NBE)
    ‪26 min drive‬

Room options

View all photos for Premium Triple Vue Piscine

Premium Triple Vue Piscine

Premium Triple Vue Piscine

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Communicante Vue Jardin

Minibar, in-room safe, soundproofing, free cots/infant beds

Premium Communicante Vue Jardin

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Pool View

Minibar, in-room safe, soundproofing, free cots/infant beds

Standard Double Room, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room, Garden View

Minibar, in-room safe, soundproofing, free cots/infant beds

Standard Double Room, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Triple Room, Garden View

Minibar, in-room safe, soundproofing, free cots/infant beds

Standard Triple Room, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Premium Superieure Vue Jardin

Premium Superieure Vue Jardin

Premium Superieure Vue Jardin

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Double Vue Piscine

Minibar, in-room safe, soundproofing, free cots/infant beds

Premium Double Vue Piscine

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Vue Jardin

Minibar, in-room safe, soundproofing, free cots/infant beds

Premium Double Vue Jardin

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room, Garden View

Standard Quadruple Room, Garden View

Standard Quadruple Room, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Triple Room, Pool View

Minibar, in-room safe, soundproofing, free cots/infant beds

Standard Triple Room, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Premium Communicante Vue Piscine

Minibar, in-room safe, soundproofing, free cots/infant beds

Premium Communicante Vue Piscine

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

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About the area

Port El Kantaoui

At TUI SUNEO Royal Kenz you'll be 1.8 km (1.1 mi) from El Kantaoui Golf Course and 2 km (1.3 mi) from Acqua Palace Water Park. Highlights at this beach hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Teles can include hot stone massages, detox wraps and body wraps along with access to the mud bath and steam room. The buffet restaurant, l'Olivier, serves Modern European cuisine and is open for breakfast, lunch and dinner. Bar Americain Extra is the hotel's own bar. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and gym. Other amenities include free Wi-Fi in public areas, a free manager's reception and a Turkish bath/hammam. There's also the convenience of free self parking. .In proximity to this 4-property class Port El Kantaoui hotel you'll find Sousse Beach.

What's nearby

  • El Kantaoui Golf Course - 2 min drive
  • Acqua Palace Water Park - 2 min drive
  • Hannibal Park - 3 min drive
  • Port El Kantaoui Harbour - 4 min drive
  • Port El Kantaoui Beach - 8 min drive

Getting around

  • Monastir (MIR-Habib Bourguiba Intl.) - 38 min drive

Restaurants

  • ‪Hard Rock Cafe Port El Kantaoui - ‬7 min walk
  • ‪Salon de Thé Sunflower - ‬3 min walk
  • ‪Formule 1 - ‬3 min walk
  • ‪A la Carte - ‬11 min walk
  • ‪Garden Grill - ‬6 min walk

About this property

TUI SUNEO Royal Kenz

Hotel with private beach, full-service spa
Some rates at TUI SUNEO Royal Kenz are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 200 metres away. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at TUI SUNEO Royal Kenz such as a seasonal outdoor pool and an indoor pool.

A free manager's reception is offered daily. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Mediterranean hotel also offers a steam room, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Port El Kantaoui hotel.

  • 468 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
TUI SUNEO Royal Kenz offers 468 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 54-cm flat-screen televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Teles has 4 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Thai massages and facials. The spa is equipped with a mud bath, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Italian, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Americain Extra
  • Bombay
  • l'Olivier
  • Snack

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Full-service spa
  • Golf clubhouse
  • Gym
  • Indoor pool
  • Library
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 54-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Royal Kenz Thalasso & SPA All-Inclusive policy is to only accept bookings from couples and families. This property requires that Citizens of Tunisia present proof of marriage at check-in when sharing a room.

Renovations and closures

The following facilities are closed on Sunday, Monday, Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at TUI SUNEO Royal Kenz

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.59 per person, per night, up to 10 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 10:00 AM to 5:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 May to 14 June.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Kenz Thalasso Resort Port El Kantaoui
Royal Kenz Thalasso Resort
Royal Kenz Thalasso Port El Kantaoui
Royal Kenz Thalasso
Royal Kenz Thalasso SPA
Royal Kenz Thalasso All-inclusive property Port El Kantaoui
Royal Kenz Thalasso All-inclusive property
Royal Kenz Thalasso All Inclusive Hotel Port El Kantaoui
Royal Kenz Thalasso All Inclusive Hotel
Royal Kenz Thalasso All Inclusive Port El Kantaoui
Royal Kenz Thalasso All Inclusive
Hotel Royal Kenz Thalasso & SPA All Inclusive Port El Kantaoui
Port El Kantaoui Royal Kenz Thalasso & SPA All Inclusive Hotel
Hotel Royal Kenz Thalasso & SPA All Inclusive
Royal Kenz Thalasso & SPA All Inclusive Port El Kantaoui
Royal Kenz Thalasso SPA
Royal Kenz Thalasso Inclusive
Royal Kenz Thalasso SPA
TUI SUNEO Royal Kenz Hotel
TUI SUNEO Royal Kenz Port El Kantaoui
Royal Kenz Thalasso SPA All Inclusive
TUI SUNEO Royal Kenz Hotel Port El Kantaoui

Frequently asked questions

What is the cancellation policy at TUI SUNEO Royal Kenz?

TUI SUNEO Royal Kenz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TUI SUNEO Royal Kenz?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at TUI SUNEO Royal Kenz on 12 Mar 2025 start from AU$102.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TUI SUNEO Royal Kenz?

Yep, TUI SUNEO Royal Kenz has a free self car park and free extended parking.

Are there any beaches close to TUI SUNEO Royal Kenz?

The closest beach to TUI SUNEO Royal Kenz is Sousse Beach (10.2 km).

Is there a spa on site at TUI SUNEO Royal Kenz?

Yep, Teles is available for guests. It has a steam room and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does TUI SUNEO Royal Kenz have a pool?

TUI SUNEO Royal Kenz has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 5:00 PM (Seasonal outdoor pool open from May to October).

What luxury perks are available at TUI SUNEO Royal Kenz?

TUI SUNEO Royal Kenz features a full-service spa, an indoor pool and 3 restaurants.

What makes TUI SUNEO Royal Kenz a romantic place to stay?

Couples spa treatments and garden-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at TUI SUNEO Royal Kenz.

Is TUI SUNEO Royal Kenz family-friendly?

You bet! With amenities such as a playground and an arcade, as well as free infant beds in the guestrooms, it's no surprise that TUI SUNEO Royal Kenz is a hit with families.

Is there a free airport shuttle available at TUI SUNEO Royal Kenz?

No, TUI SUNEO Royal Kenz does not offer an airport shuttle service.

Is there a bar or restaurant at TUI SUNEO Royal Kenz?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at TUI SUNEO Royal Kenz?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at TUI SUNEO Royal Kenz?

No, pets and service animals are not allowed.

Is there a golf course on site at TUI SUNEO Royal Kenz?

There is a golf course next to TUI SUNEO Royal Kenz.

TUI SUNEO Royal Kenz Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 34 reviews
Rating 8 - Good. 10 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 6 out of 34 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
The hotel and staff all of them from reception to cleaning staff could not have done more. The animation team world class love them
Stayed 7 nights in Nov 2024

2/10 Terrible

Thea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is over priced and gave me back ally pay by the hour hotel vibes. Front desk rude and not accommodating. I reserved a room with garden view I was given a view of the lower rooftop and street where I listened to cars and loud music all night. The pictures posted online are fake this is not how the rooms actually look and the bed sheet had cigarette stains. I have to have tech come to room to fix broken things. I requested new room and they refused. The bathroom had no toiletries. Just a cheap bar of soap. I will never return to this place and I do not recommend!!!!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Carmie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay and relax, fun times with the Animation crew! They hosted activies that left you feeling happy!! The rooms are very comfortable and clean, the food was exceptional, allowing you to experience Tunisian cuisine. The reception staff were extremely accomodating and super nice 😍 Bar staff were great and a first for me, they actually mixed cocktails. House keeping were very good, making your room clean and supplies for your room replenished. Security at the gate and around the hotel was great, however Tunisia is an very safe place for visitors.
Stayed 3 nights in Sep 2024

10/10 Excellent

Bouraoui

Stayed 1 night in Mar 2024

8/10 Good

Abdelwahab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023

4/10 Poor

Abdelwahab

Liked: Amenities, property conditions & facilities
The hotel is very tiring, the carpets located on the first and second floor are dirty, and old and need to be replaced. The hotel is not located in the beach. The beach is around 200 m walk and is not easily accessed by special need people. The cats and their babies are all over the place, in the restaurant area. Birds are also around inside the restaurant. The food is OK but not too many kitchen utensils tongs are not available, so some people take food by hand (cross contamination). The fish is not fillet so you must be careful of fish spines in the throats. Fish are cooked with heads. Most of the meat is not deboned and not easy to cut. Some cleaning staff may ask for money while cleaning the toilets The animation team is poor and no innovation at all. all shows have been repetitive for more than 10 years now despite the team members are different. No instruction on how to use the hotel facilities, Safety box etc. I will not come again.
Stayed 26 nights in May 2022

6/10 Okay

Abdelwahab

Business traveller
Disliked: Staff & service
The beach is far from the hotel facility
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing beautifully presented hotel. Staff couldn't do enough for us we were treated like royalty. Plenty of luxuries and I've never seen a hotel as. Clean as this. Only downside us lack of pool changing rooms. But we will be returning most deffinately at some point.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel from every side ..poor ...not clean ... picture not like what expiera site show us I am sad sad and angry thanks allah was one night ..,no water in bath it was Muslim country how can be that
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food staff, views nothing to criticize I will come back very soon Price is high compared to other hotels
Stayed 21 nights in Aug 2019

10/10 Excellent

abdulaziz, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good

6/10 Okay

MARIE CHRISTINE

Liked: Cleanliness, staff & service
Hôtel correct mais salle de sport à revoir complètement, attitude limite correcte de certains employés, les soins du SPA, hors balneo, ne sont absolument pas à la hauteur et personnel pas suffisamment qualifié en accueil et en soins Personnel restauration à l’écoute et très serviable ainsi que les femmes de chambres Impensable de passer la tondeuse à 14h près des clients qui doivent sortir eux-mêmes, leurs transats du gazon !!!!!! Abords de la piscine trop bruyants et clients très indisciplinés ( réservation des transats dès 8h du matin sans y être et radio allumée de certains clients créant une grande nuisance !!
Stayed 6 nights in Apr 2024

2/10 Terrible

OUISEM

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Service et accueil lamentable
Tout bonnement une catastrophe ! Tout a commencé pas l’entrée de l’hôtel. Le garde nous accueille, et commence rapidement à nous poser des questions qui n’ont rien à voir avec notre séjour. Une fois l’entrée de la grille dépassé, c’est au tour des agents de sécurité de continuité la débâcle. Nous nous stationnons en face de l’entrée principal afin de décharger la voiture de nos bagage. A peine le temps de sortir de la voiture, deux agents de sécurité se sont rué sur nous. «  non non non vous pouvez ps rester, il faut bouger, vous avez pas le droit de vous garer ici » sauf que le parking de l’hôtel est complet et que nous avons nul par d’autre où aller. Une fois la voiture déplacé et très mal garé, ils nous ont demandé d’aller nous enregistrer. S’enregistrer a la réception ? Non bien trop simple. Il nous a été demandé de traverser tout l’hôtel pour nous enregistrer. Enfin Arrivé à la zone d’enregistrement, on nous s’explique que notre réservation est inexistante. On leur explique que le garde a l’entrée nous a trouver. Rien n’y fait, on nous demande de retourner à la réception. Après 10 min d’attente, le réceptionniste nous donne enfin les clefs. Nous décidons de nous calmer, bien qu’excéde par tant d’amateurisme et de manque de respect. C’était son compter le reste du séjour, nourriture infâme, pas de verre sur les table pour pouvoir boire de l’eau, aucune réponse des serveuses quand nous leurs avions simplement demandé des couverts pour nous restaurer. A BANNIR VRAIMENT !
Stayed 2 nights in Aug 2023

2/10 Terrible

Foued

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Sévan, ST FONS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Le personnel est tres gentil et serviable en revanche la réception il devrait revoir leur manière de recevoir les clients
Stayed 1 night in Oct 2022

6/10 Okay

Ines

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Grand hôtel avec plusieurs piscines, jolie déco, personnel agréable, Petit bémol très bruyant le soir si vous avez des enfants en bas âge : musique et animation trop tard le soir, chambre pas clean à l’arrivé . Buffet varié
Stayed 2 nights in Aug 2022

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pour un séjour agréable à Sousse
Bel hôtel avec deux piscines extérieures agréables et une piscine intérieure à l'eau de mer. L'accès à la plage n'est pas direct puisqu'il faut marcher 4 minutes avant d'atteindre la zone des parasols. Nourriture variée et de bonne qualité. Animation sympa et qui se laisse voir. Le seul inconvénient est que le parking se remplit et qu'on est parfois amenés à garer la voiture à l'extérieur.
Stayed 2 nights in Aug 2022

8/10 Good

said

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Mrad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2020

10/10 Excellent

Derois, Lasalle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La qualité de la restauration est moyenne mais compte tenu du tarif......
Stayed 7 nights in Jan 2020

4/10 Poor

YOLANDE

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
RIEN A VOIR AVEC LE SEJOUR PRECEDENT
Stayed 1 night in Jan 2020

2/10 Terrible

Salem

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Inte bra
Badhuset stäng, snack stäng, sängen är Trasigt, ni skriver allt inclusive men det är inte!!! Finns ingenting för barn... Dåligt mat...
Stayed 1 night in Jan 2020

10/10 Excellent

ZCK, Paris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le point fort est centre de thalassothérapie. Personnel agréable et serviable.
Stayed 1 night in Dec 2019

6/10 Okay

MOHAMED

Disliked: Cleanliness, room comfort
Stayed 5 nights in Aug 2019