6/10 Okay
Karen S.
20 May 2024
Disliked: Cleanliness
Unfortunate
The layout, size, and features of the house are nice. The description says “pet friendly” (we were not bringing pets) so maybe that should have tipped us off but the house reeked of dog. There were two large (~4 ft across) dog beds in the larger bedrooms. These pet beds are not mentioned in the description nor are they in any of the photos. There were wads of dog hair clumped to the feet of every chair. So if you love dogs this is the place for you.
Unfortunately the lack of cleanliness didn’t end there. There were food crumbs scattered on the floors. There were potato chip crumbs all over the kids bedroom including IN the bedding which must not have been changed. We found a large shard of broken glass in the rug under the coffee table and a dirty sock under a chair. There were thick cobwebs in the master bedroom and a large screw on the floor.
The window a/c unit mentioned in the description and shown in the photos was not there. I realize that it may have been removed for the winter and just hadn’t been reinstalled but the temps were in the 80s and it would have been nice to have in the heat of the day. It didn’t matter I’m the end since we had the windows open to air out the smell whenever we were in the house.
We contacted Vacasa and were assured that someone from the local office would get in touch to resolve these problems. This never happened. Even after we contacted them a second time. We won’t be using Vacasa again.
Karen S.
Stayed 3 nights in May 2024