4/10 Poor
Kathleen
Travelled with partner
25 Sept 2024
Liked: Staff & service
Disliked: Property conditions & facilities
First of all, get the name straight: I found it under "The Mansion", "Goldeast Mansion" and "Coldeast Mansion" on different sites. I assume "Orange Grove" referred to the hotel restaurant? There was no lift, so luggage had to be carried up staircases and through heavy doors. Apparently, they were fearful of fire and there were fire doors everywhere and extinguishers at every turn in the hallways. The walls had a poor dull gray paint job, and the furniture was beyond "minimalist". It reminded me of a college dorm room. No curtains in the living area meant no privacy from the loud partygoers right outside. Our initial reservation was for one night with breakfast included. When we found out we had to check out by 11:00 and our ride wouldn't get there until 3pm, we paid for the extra night so as not to be rushed. There was no room service, so my husband went to the dining room to bring breakfast up. They charged him $22. It was only refunded when I showed them the receipt where it was prepaid. The food was good, and the wait staff was great, especially Dillon, Pheobe and Monika. Too bad the hotel didn't match the restaurant. When we tried to check out, they initially said we couldn't because "no one is scheduled to leave today in our system". Really?
Kathleen
Stayed 1 night in Sep 2024