8/10 Good
Paul
21 Sept 2024
Liked: Cleanliness, amenities
My bedroom deadbolt was broken and the door handle lock, only the key card lock so no way to lock the door from the inside. I have a service animal but purposely book at pet friendly hotels. Upon check in, the clerk asked if I had pet, I informed him yes but it was service animal. He asked for a tag/license as proof. I politely informed him they don’t actually give out service ID cards but I could tell him what task my animal is trained to perform and that it was a service animal. He pulled up a picture of a fake service ID and showed me. I politely again said “they don’t actually give those out for service animals. If it is an issue you can charge me the pet fee but I purposely pick pet friendly hotels to avoid this issue.” He told me he would try and waive the fee then proceeded to charge me. He was very friendly and ultimately he has the right to refuse service so I accepted the fee but it’s embarrassing to bicker, I wish management would educate all staff on this.
Paul
Stayed 1 night in Sep 2024